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Call Center Workforce Executive

Call Center Workforce Executive

Date Posted: 2009-11-24

Call Center Company: 24/7 Customer Philippines

Description:
24/7 Customer Philippines is looking for individuals who are qualified for the position of Call Center Workforce Executive. Successfuly applicants for Call Center Workforce Executive will have a great career in 24/7 Customer Philippines.

Responsibilities:

* Understand historical data and volume projections; monitors and adjusts IEX to maximize resource utilization.
* Monitor call traffic to meet required call-handling, adjusting call routing configurations or staffing levels on a real-time basis as needed to ensure campaign KPIs are met
* Monitor intra-day scheduling forecast compared to actual volumes make necessary adjustments throughout the day as required
* Pro-actively communicate and follow-up with operation to execute all planned and real-time activities.
* Monitor agent activity on a real-time basis for better productivity

Requirements:

* Candidate must possess at least a Bachelor\'s/College Degree in any field
* Minimum three (3) years experience in a Call Center or Service-Oriented Industry
* Minimum one (1) year experience in areas of Workforce Planning/ Real Time Management
* Must be analytical and possesses above-average problem solving and decision-making skills
* Must be assertive and a self-starter
* Must have above-average oral and written communication skills

Call Center Directory advises to all job seekers to apply as walk-in applicant for Call Center Workforce Executive job opening of 24/7 Customer Philippines.


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