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Call Center Supervisor/Team leader from Davao (2009-05-23)

Call Center Company: Fil-Can Communications

Description:
Fil-Can Communications is looking for individuals who are qualified for the position of Call Center Supervisor/Team leader from Davao. Successfuly applicants for Call Center Supervisor/Team leader from Davao will have a great career in Fil-Can Communications.

We currently only accept applicants from Davao City, PH

Education Requirements:
Job Description:

• In charge of planning, organizing, directing, coaching, mentoring and evaluating the operations of call center work flow and its agents.
• Responsible in maintaining and preparing information files, providing information to supervisors and co-workers in written form, e-mail, or in person.
• Planning and verifying daily activities and schedules of customer service assistants.
• Compiling and verifying data or report.
• Coordinating the Work and Activities of Others & Getting members of a group to work together to accomplish tasks.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Maintaining the area's work performance level.



Job Qualifications & Requirements:

• Has management or supervisory experience, preferably in a call center or BPO Training Center.
• Has a strong interpersonal and leadership skill.
• Must have excellent working attitude.
• Excellent communication skills.
• Excellent presentation skills.
• Willing to work in a start-up environment.
• Excellent oral & written communication & customer service skills.
• Knowledgeable of standard MS Office software - (Word, Excel, Access, PowerPoint, Outlook).
• Computer literate.