Call Center Program Director in Global Resource for Outsourced Workers, Inc. (GROW, Inc) California United States, Makati Philippines, Texas United States, Virginia United States, Global Resource for Outsourced Workers, Inc. (GROW, Inc) Jobs/Careers

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Call Center Directory > Jobs/Careers > Call Center Program Director

Call Center Program Director (2005-08-29)

Call Center Company: Global Resource for Outsourced Workers, Inc. (GROW, Inc)

Description:
Global Resource for Outsourced Workers, Inc. (GROW, Inc) is looking for individuals who are qualified for the position of Call Center Program Director. Successfuly applicants for Call Center Program Director will have a great career in Global Resource for Outsourced Workers, Inc. (GROW, Inc).

Requirements:

5 years supervisory and management experience in a call center
Strong experience in leading change and developing leaders
Ability to work with systems and implement complex projects accross business units with a focus on customer satisfaction
Knowledge of various ACD & call routing systems
Strong understanding of Customer Satisfaction metrics and drivers
Experience managing multiple channels

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