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Call Center Operations Specialist (2005-09-04)

Call Center Company: Dell Customer Contact Center

Description:
Dell Customer Contact Center is looking for individuals who are qualified for the position of Call Center Operations Specialist. Successfuly applicants for Call Center Operations Specialist will have a great career in Dell Customer Contact Center.

Work in conjunction with multiple cross -functional organizations analyzing situations and data.
Make the appropriate recommendations for improvements.
Manage projects independently bringing recommendations to management.
Work in conjunction with multiple cross -functional organizations analyzing situations and data.
Make the appropriate recommendations for improvements.
Manage projects independently bringing recommendations to management.

Qualifications
Ability to demonstrate leadership skills.
Ability to handle stressful situations.
Ability to multi-task in a fast paced environment.
Ability to work well with others.
Demonstrated negotiating skills.
Intermediate knowledge of scheduling and real time principles and strategies, including agent skilling, shrinkage, AHT, and call routing.
Ability to solve complex analytical problems.
2-3 years of experience required.