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Call Center Consultant
Call Center Consultant (2006-06-19)
Call Center Company:
BrandonWayne Group
Description:
BrandonWayne Group is looking for individuals who are qualified for the position of Call Center Consultant.
Successfuly applicants for Call Center Consultant will have a great career in BrandonWayne Group.
BrandonWayne Group is continually looking for talented consultants and executives that possess unique call center experience and understand the nuances and demands that face their clients in recruiting, hiring and retaining employees for their call center.
Consultant
This role takes both a strategic and tactical role in reviewing a company's call center human capital business. You will work proactively with our clients to refine their current business strategy or develop a new strategy in line with competitive and market forces. In your role, you will also identify strategic capabilities needed to create and sustain one or more sources of competitive advantage. These capabilities may come in the form of process, information technology, organization workflow, or knowledge. In your role, you will support consultative engagements to identify best practices and client performance gaps, if any. Six-Sigma certification is a requirement. Using DMAIC tools, you will identify, align, and change the factors that affect performance, stability, and costs in our clients call center human capital environment.
Job Requirements
A college degree is a requirement. In addition, the candidate should have 3-5 years of call center consulting experience, preferably in human resources. Process experience in human resource applications, workforce management and multi-site call center operations is a plus. Salary is dependent on experience.
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