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Call Center Agent (Inbound Customer Service) for Peopletalk Contact Solutions (2009-10-15)

Call Center Company: Peopletalk Contact Solutions

Description:
Peopletalk Contact Solutions is looking for individuals who are qualified for the position of Call Center Agent (Inbound Customer Service) for Peopletalk Contact Solutions. Successfuly applicants for Call Center Agent (Inbound Customer Service) for Peopletalk Contact Solutions will have a great career in Peopletalk Contact Solutions.

Job Description

This position is responsible for providing customer service on behalf of PeopleTalk and its clients. Establishes and builds positive relationships with company’s clients.


Essential Job Functions:
* Abide by all Company and Divisional procedures and policies.
* Work collaboratively with other agents and PeopleTalk management to meet evolving company and client objectives.
* Exhibit a positive attitude and professional demeanor at all times.
* Demonstrate maturity, integrity and character in relationships with all colleagues, customers and prospective customers.
* Attend meetings, training sessions, and product introductions.
* Perform other miscellaneous duties as assigned by management.

Knowledge, Skill, and Abilities:
* Knowledge of customer service processes.
* Must be a good listener, enthusiastic, energetic, and creative as it relates to resolving customer issues.
* Ability to function in a rapidly changing and evolving work environment.
* Must be able to type at least 30 words per minute.
* Capable of multi-tasking.
* Ability to build productive business relationships with peers and customers.
* Must develop and display good decision making skills as it relates to thinking on one’s feet.

Education and Experience:
* Strong conversational English, verbal and written communication skills REQUIRED.
* At least one year or 12 months of Customer Service call handling REQUIRED.
* Six (6) months of continuous employment in one call center REQUIRED.
* College degree in Business, Marketing or related area preferred.
* Understanding of US business culture preferred.
* Understanding of US Geography and Demographics preferred.
* At least two years prior experience working with computers and experience with Microsoft Windows and use of the Internet.

For Inquiries: Please call Gernie at 706.4828 or emails us your resumes at hrd@peopletalk.com.ph or visit us at Pacific Center Building Unit 1105 San Miguel Avenue, Ortigas Center, Pasig City