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Benefits Manager

Benefits Manager

Date Posted: 2010-11-02

Call Center Company: APAC Customer Services

Description:
APAC Customer Services is looking for individuals who are qualified for the position of Benefits Manager. Successfuly applicants for Benefits Manager will have a great career in APAC Customer Services.

Manages the activities of the corporate benefits department in the U.S. and Philippines, focusing on annual and ongoing enrollment issues, systems requirements and satisfying customer and vendor requests on behalf of all benefit plan offerings. Plans, develops and implements new and revised strategies, programs, policies and procedures to ensure responsiveness to the company’s goals and competitive practices. Day to day manages the team of analysts and specialists in the U.S. and Philippines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manages day-to-day operations of Benefits Help Line call center, ensuring prompt, courteous response to employee and field HR requests in a consistent manner, in line with current plan documentation. Selects, trains and manages Benefit Analysts and Specialists, and delegates work accordingly. Ensures documentation of all benefits-related processes is current. Manages, identifies opportunities for and implements continual process improvement and cost savings. Other duties as assigned. 25%

Ensures accuracy of Lawson benefits-related entries and that Lawson processes are run on a timely basis. Works with Internal Business Systems team to test interfaces and ensure appropriate encryption of protected health information. 15%

Serves as primary administrative contact for all benefit vendors on eligibility issues and electronic interfaces. Works with carriers on interim legibility questions and mismatches. Ensures all benefits-related invoices/wire transfers are reconciled and paid on a timely basis. 5%

Contributes to the development, refinement and implementation of the annual open enrollment process, with specific emphasis on portfolio development, field training, process management and field activity coordination. 20%

Manages day-to-day operations of the Health, Life, Disability, and other plans. Manages the 401(k) and Select (nonqualified) defined contribution plans. Prepares monthly analysis/reconciliation of contributions, match and loan repayments. Processes all hardship and QDRO withdrawal requests. On annual basis, prepares information required for nondiscrimination testing. 10%

Develops and documents benefit procedures to be used (1) within the department, and (2) as an overview to the field HR team to assist them in their overall jobs. 5%

Benefits Training: Manages, prepares and delivers all FMLA, HIPPA and other benefit training. 20%


REQUIREMENTS:
Education: Bachelor's degree required.

Experience: Over ten years Benefits Administration and Coordination, preferably in a call center environment.

Skills, Knowledge, & Abilities: Previous supervisory responsibility required. Extensive knowledge of current benefits-related legislation in the US and Philippines, such as FMLA and HIPAA. Professional presence required. Ability to conduct stand-up benefits/skills training. Lawson experience preferred.


Call Center Directory advises to all job seekers to apply as walk-in applicant for Benefits Manager job opening of APAC Customer Services. You can apply at the following APAC Customer Services location(s):

APAC Cubao
APAC Cubao
Lot 1 Cyber Park
Araneta Center Cubao
Quezon City Philippines




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