Call Center Directory

Call Center Directory > Jobs/Careers > BLUE CHIP Call Center Representative

BLUE CHIP Call Center Representative

BLUE CHIP Call Center Representative

Date Posted: 2011-07-07

Call Center Company: VXI Global Solutions

Description:
VXI Global Solutions is looking for individuals who are qualified for the position of BLUE CHIP Call Center Representative. Successfuly applicants for BLUE CHIP Call Center Representative will have a great career in VXI Global Solutions.

Responsibilities:


Greets customers warmly
Actively listens, responds, probes, and resolves customers needs
Able to anticipate customer needs by uncovering unspoken messages and clues
Provides options and solutions that add value and increase spending
Effectively processes transactions and updates account information
Effectively uses systems to locate and provide accurate information
Performs verification process and does not release information to unauthorized parties
Follows company guidelines for noting promise to pay, dispute set ups, and quoting APR
Stays abreast with information, product, and system changes
Consistently demonstrates accuracy and thoroughness by meeting and/or exceeding quality and production standards
Upholds the client policies (call handing, password, security, systems, and confidentiality etc)
Maintains regular and consistent attendance and punctuality
Successful completes delegated duties
Strives to continuously build knowledge and skills
Participates in team meetings and special projects when asked
Supports team work, site goals and objectives
Keeps workstation clean
Supports and adheres to company policies, requirements, and expectations
Shares expertise with others
Demonstrates ability to manage complex, difficult, or emotional situations
Ask and updates system with correct email address
Requirements:

This valued, respected, entry level position is the beginning of an exciting, rewarding career. Selected candidates will be expected to educate customers on the benefits, features, and services of their card product, process transactions, and update account records. Selected candidates must be superbly skilled at delivering extraordinary experiences and customer care. The role model candidate will have superb listening, communication, and computer navigation skills, with a high level of energy. Selected candidates for this extraordinary role will have an opportunity to grow with one of the worlds most prestigious and respected brands.

Candidate must possess at least a Bachelor's/College Degree in Finance/Accountancy/Banking or equivalent.
Required language(s): English.
Applicants must be willing to work in Makati City.
Experience in handling a Financial Account in a Call Center setup.
Strong Customer Service Orientation.
Willing to work Graveyard Shifts.
Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.

Call Center Directory advises to all job seekers to apply as walk-in applicant for BLUE CHIP Call Center Representative job opening of VXI Global Solutions. You can apply at the following VXI Global Solutions location(s):

VXI Makati
VXI Global Solutions
G/F SM Cyberzone 2
Cor Jupiter and Zodiac Streets, Bel-air Makati City Philippines
8992200




Related Jobs:

Workforce Scheduler

Senior Sales Executive

Dedicated Rep Job Openings in the Philippines

Quality Assurance Representative

CSS Corp Philippines Job Openings