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Affiliated Computer Services Philippines Job Openings
Affiliated Computer Services Philippines Job Openings
Affiliated Computer Services Philippines Job Openings
Date Posted:
2012-01-19
Call Center Company: Affiliated Computer Services (ACS)
Description:
Affiliated Computer Services (ACS) is looking for individuals who are qualified for the position of Affiliated Computer Services Philippines Job Openings.
Successfuly applicants for Affiliated Computer Services Philippines Job Openings will have a great career in Affiliated Computer Services (ACS).
Affiliated Computer Services, Inc. (ACS) is expertise in action. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries.
Vendor Maintenance Processor
Responsibilities:
Update ERP system vendor master file Provide auditing and productivity reporting
Process EFT Setups and Revisions Meet or exceed Operational throughput/quality
Perform ad hoc reporting and special projects
Responsible for vendor maintenance processing.
Analyze processes and controls, write queries
Run/produce ad hoc reports
Requirements:
Candidate must possess at least a Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Commerce or equivalent.
With at least 2 years experience in accounts payable vendor processing
Knowledge in SAP or AS400 preferred
Applicants must be willing to work in Makati City.
Willing to work on night shifts
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
Quality Assurance Analyst
Responsibilities:
"The Quality Analyst (QA) is responsible for the observation and evaluation of participant contacts through established quality standards and client specific expectations. In this role, the QA serves as both a subject matter expert per assigned client groups and as an auditor that reports, identifies and communicates call handling performance at the individual and group levels. Typically, the QA is responsible for oversight of call handling performance by Service Center Specialists across three to five client groups, responsibilities may fluctuate depending on client and group dynamics.
Observe participant contacts and evaluate Service Center Specialists (SCS) using established contacts standards and client specific expectations (Four monitors and associated evaluations each month)
Provide continual communication associated with quality performance at the SCS level to respective Team Managers delivering coaching and development
Notify respective Management and Trainers of any persistent problems associated with individual performance or procedures that require enhancement
Recognize trending in call handling evaluations related client specific protocols and to specific functional knowledge areas, DB, DC, and H&W
Using results of evaluations and associated trending, recommend either additional training for staff or modification of procedures to increase efficiency, effectiveness or standardization.
Raise awareness when performance standards fall below target levels, provide detailed analyses of the root causes and suggest options for corrective actions.
Work with training department to communicate trend observations and develop correction strategies.
Requirements:
Candidate must possess at least a Bachelor's/College Degree , any field.
At least 2 years of working experience as a QA Analyst in the BPO/Call Center Industry.
Should be willing to work at night shift. (Sat-Sun off)
Applicant should be proficient in using Excel.
Applicant shoudl have excellent communication skills.
Applicants must be willing to work in Mall of Asia Complex,Pasay City.
Healthcare Call Center Openings
Customer Care Representatives
Operations Supervisor
develop and lead a team of customer service representatives
create and generate reports on a daily, weekly and monthly basis
provides administrative or technical support at a senior level
incumbents are proficient in the various competencies relevant to their job
may act as a lead or mentor to more junior technical or administrative support personnel
Affiliated Computer Services Philippines (ACS Philippines), a premier provider of diversified business process and information technology outsourcing solutions, is looking for:
Customer Care CyberReps (Inbound sales)
Our CyberReps are proactive, results-oriented, able to adapt to a fast-paced environment, creative, unique and unconventional. they welcome opportunities head-on with a positive outlook. Last but not the least they have excellent english commmunication skills.
Quality Assurance Supervisors
Bachelor's degree and 3-5 years directly related work experience is required
must be familiar with a variety of the field's concepts, practices and procedures
critical thinking and data analysis skills are a must
decision-making skills required in selecting methods, techniques and evaluation criteria for obtaining results
must be results-driven, a team player and should have keen eye for details
Data Transaction Processors
Graduate of a 4 year course or has equivalent work experience
Accurate typing of 45 words per minute
Manual dexterity
ability to use computer, and/or other data entry devices
Ability to pay attention to details
knowledge of scanning equipment, file maintenance and general office procedures preferred
Operations Manager
Technical Solutions Director
Technical Solutions Architect
Team Supervisors
Quality Assurance Analysts
Cyber Reps (Customer Service Representatives)
Travel Representatives
at least six months experience in the travel industry (hotel, airline, resort, etc)
GDS experience an advantage (abacus, amadeus, galileo, worldspan, etc
Graduate of Tourism, Hotel and Restaurant Management or related course
Excellent English communication skills
strong problem solving, analytical and customer service skills
proficient with computers and the internet
willing to work shifts
fresh graduates are welcome to apply
Travel Representatives
Bachlor's/College Degree in Tourism, Hotel and Restaurant Management or related course
Minimum of 6 months customer service is required, preferably gained in the travel industry.
Call Center Directory advises to all job seekers to apply as walk-in applicant for Affiliated Computer Services Philippines Job Openings job opening of Affiliated Computer Services (ACS).
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