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Accent Neutralization Trainer
Accent Neutralization Trainer
Accent Neutralization Trainer
Date Posted:
2010-06-10
Call Center Company: Affiliated Computer Services (ACS)
Description:
Affiliated Computer Services (ACS) is looking for individuals who are qualified for the position of Accent Neutralization Trainer.
Successfuly applicants for Accent Neutralization Trainer will have a great career in Affiliated Computer Services (ACS).
Responsibilities:
Provides professional and analytical support during the evaluation, development and delivery of training programs for skills, technical, management and staff development training.
Develops new training materials and revises pre-existing resources to ensure business unit or group training needs are met. Evaluates training methodology and makes revisions/additions as required.
Evaluates and determines business unit or group training needs. May interface with management to ascertain and document training needs.
May assign and train instructors in effective techniques/methodology of providing training and may facilitate training offerings.
Provides input to more senior staff on assessments of business unit objectives, departmental needs, business systems or changes to products, procedures or services, which may impact related training needs.
Ensures the timely and accurate production of applicable training materials.
Ensures data compilation, report generation and accompanying analyses are completed and provided in a timely manner.
Routinely provides guidance to and assists in the training of less experienced staff.
Requirements:
A Bachelor's degree in a related field or equivalent work experience.
At least 2 years training experience in Call Center/BPO Industry.
Strong organizational skills.
Demonstrated commitment to providing customer-focused, quality service.
Maturity of judgment under pressure/ability to resolve/mediate problems.
Requires tact and strong verbal communication skills to secure/facilitate appropriate action and/or to negotiate optimal terms and conditions.
Flexible and adaptable to changing requirements dictated by professional services environment.
Commitment to quality and personal ethics
Willing to work at night shift
Willing to work in Mall of Asia Complex Pasay City
Call Center Directory advises to all job seekers to apply as walk-in applicant for Accent Neutralization Trainer job opening of Affiliated Computer Services (ACS).
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