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ACCOUNT COORDINATOR
ACCOUNT COORDINATOR
ACCOUNT COORDINATOR
Date Posted:
2009-11-23
Call Center Company: Transcom Philippines
Description:
Transcom Philippines is looking for individuals who are qualified for the position of ACCOUNT COORDINATOR.
Successfuly applicants for ACCOUNT COORDINATOR will have a great career in Transcom Philippines.
Responsibilities:
Proactively review program results and provide creative suggestions to improve service to client accounts.
Act as a day to day client contact for all clients assigned when Account Manager is not available or whenever called upon directly by the Client or the Executive team.
Maintain and foster open communication channels with all departments and contacts, both internally and externally.
Accept full accountability for assigned programs success.
Provide weekly status update summaries for all client programs.
Complete daily quality reviews for assigned programs.
Provide required support for assigned Account Managers.
Active participation and attendance at Quarterly Business Reviews or in preparation for Quarterly Business Reviews as required by Account Manager or Executive.
Provide Account Management and Client Contact with analytical findings identifying drivers for program performance.
Ensure required visibility to program and agent performance.
Provide proactive solutions to avoid program issues based on historical data, trending results, and experiences.
Generate Daily/Weekly/Monthly reports, as requested, using formats provided by the Account Manager.
Prepare all assigned client invoices as required and outlined in executed agreements.
Submit all client launch NuStars and required modifications.
Submit and manage all required Non Conformance Reports (monthly and adhoc), as outlined in COM.
Submit and follow up on Account Manager requested tandims.
Proactively review campaign results (Quality Scores, CSAT Scores, Specification Results versus Campaign Requirements, etc.) and identify required improvement areas.
Establish regularly scheduled Quality Calibration sessions, either internally, externally, or both, with Quality Auditors to review the Quality of all programs.
Provide direction to Online Content Department with respect to Trouble Shooting Guides to ensure they are accurate and effective.
Proactively work with Operations and other Support departments to identify and solve issues.
Monitor and submit client complaints, managing the process from initiation through to fruition.
Maintenance and management of active and inactive telecom and network infrastructure resources.
TSR Tandim maintenance.
Attend work as scheduled and on time.
Demonstrate a willingness to learn and/or an ability to use the Microsoft Office software suite of tools.
Attend all meetings as requested by Account Manager or Executive Team.
Ensure all timelines/deadlines of assigned tasks are met or communicated effectively.
Ensure all spec tracking and spec changes meets ISO documented procedures.
Adhere to Transcom Processes as defined in COM.
Exude a willingness to learn and advance.
Submit one CAR per month.
Requirements:
* Candidate must possess at least a Bachelor\'s/College Degree , any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Bacolod.
* Preferably 1-4 Yrs Experienced Employees.
* 4 Full-Time positions available.
Call Center Directory advises to all job seekers to apply as walk-in applicant for ACCOUNT COORDINATOR job opening of Transcom Philippines.
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