Call Center Directory

Call Center Directory > Call Center Companies > Xponsetech

Xponsetech

Description:
Customer Care and Beyond
Passionate about excellence in customer services and steadfast in its belief that innovation is the key Xponsetech is one of the fastest growing Business Process Outsourcing (BPO) and Call center service providers in India. Xponsetech provide a wide array of inbound, outbound and back-office services to clients in Healthcare, Finance, Insurance, Technology, Retail and Travel and Hospitality verticals.

Xponsetech's core competencies include customer care, collections, Telemarketing/Telesales, Transaction Processing & Back Office services. At Xponsetech every customer care agent/associate strives to provide first contact resolution to their client’s customers thus establishing and maintaining customer relationship management. The scope of services vary from simple queries (accounts details and maintenance, information on products and services purchased, travel services) to resolution of complex problems. The customer care arm also provides inbound sales including cross-sell and up-sell services. This has generated significant revenues to Xponsetech's clients.

Xponsetech's telemarketing wing conducts outbound direct marketing campaigns in strict adherence to a particular country’s telemarketing rules. Xponsetech also provide back end support and process voluminous transactions for their clients.

Xponsetech's technical support team is fully equipped to resolve queries on:

Troubleshooting support
Installation support
Software usage and problems
Internet related issues
Connectivity problems
Computer hardware queries
Product related service queries
Product upgradation and accessories


Moreover, Xponsetech has a committed squad of team leaders, project managers and quality control analysts who know how to deliver their global clientele by unlocking the power of intellectual capital. All new recruits undergo exhaustive training at Xponsetech's state-of-the-art facility before they are asked to handle calls. Each and every call is carefully monitored and feedback given to the concerned call center agent.

Founded in 2002, by an ambitious entrepreneur, Sanjay Kedia. Sanjay, who is the CEO and President, laid down the founding stone of Xponse with the primary objective of providing holistic technological solutions to businesses which intend to compete in the omni-changing global marketplace.

Having completed his Bachelors degree in Technology from IIT-Delhi, India, he went on to pursue a Masters Degree in North Carolina University, USA. He gathered the requisite managerial and technical skills to launch a company by utilizing his brilliance while working in USA with IT juggernauts such as Microsoft, eGain, Charles Schwab, AT&T and JP Morgan. With his unending energy and inexorable perseverance, he provides his colleagues with the vision to cultivate skills and performance which will, in the not so distant future, transform his company into the best-in-class service provider.

A kind and amicable person by nature, who knows exactly how to separate business from pleasure, Sanjay has definitely got what it takes. To make a company expand by more than 400% percent in less than 18 months of business, clearly defines the ability and determination to reach the top, which all of his colleagues will agree that he has more than enough of. Respected and admired by one and all, Sanjay has got a realistic approach to every situation which comes his way. He applies the same to his business as well and by handling every project with tact, precision and professionalism, he has spear-headed his company into the highest ranks.

The company currently has a presence in 3 countries- USA, Canada and India and has a productive employee strength in excess of 250 individuals.


URL: http://www.xponsetech.com/ (View Site)

Hits: 1176

Rating: 5.00 (Rate Xponsetech Site | View Comments)

Xponsetech Job Opportunities:
Xponsetech has 1 jobs.

Xponsetech Job Openings