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Call Center Directory > Call Center Companies > Xceed

Xceed





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Xceed

Description:
Xceed Contact Center is the largest and most sophisticated Contact Center in the southern Mediterranean region. Xceed is an Egyptian-based provider of integrated customer contact solutions to commercial and government clients worldwide.

Locally Xceed is the IT arm of Telecom Egypt and provides customer contact solutions to its 8.3 million customers. In that capacity, Xceed has incorporated the finest technology systems to optimize, live inbound and outbound call handling, as well as automated customer support applications.

In addition, Xceed has recruited the best contact center management talent in Egypt and used the services of various specialized European consultants to hire the most professional, well-educated, and dedicated contact center agents available in the Egyptian market. Xceed search for the perfect balance of Xceed management and staff was carried out in order to guarantee the quality-focused corporate culture necessary to operate a world-class center that meets their world-class standards.

URL: http://www.xceedcc.com/ (View Site)

Hits: 7351

Xceed Job Opportunities:
Xceed has 17 jobs.

Sales Coordinator

Your challenge will be: -Interface with potential clients as well as internal departments to assure proper flow of the sales cycle starting from initiation till contract finalization -Manage official procedure cycle related to sales processes -Keep track of client correspondences You are ex ...

Internal Communication Officer

Your challenge will be: -Create and maintain internal communication channels for a headcount of 1000+ employees. -Content management for the Xceed portal and internal newsletters. -Plan and organize social, cultural, sporting events and outings -Responsible for moral boosting and team buildin ...

Training Specialist

Your challenge will be: -Develop and implement creative training programs, plans, activities and services to meet training and development needs. You are expected to have: -1-3 years experience in the training field. -Knowledge of contact center training Fluency in Arabic, English and/ or ...

Project Manager

Your challenge will be: -Plan, direct and coordinate activities of designated projects to ensure that goals or objectives of project are accomplished within prescribed time frame, budget and client's requirements. You are expected to have: -5 years experience in IT project management. -A min ...

Communication Engineer (Voice/Data)

Your challenge will be: -Monitor, test and troubleshoot network hardware and software problems, recommend and schedule repairs to maintain network integrity -Evaluate, design, troubleshoot, upgrade and maintain telecommunications and information technology network systems such as PBX, Voice Mail, ...

Communication Support Engineer

Your challenge will be: -Design, specify, configure, monitor, analyze and maintain local and wide area networks hardware, software and telecommunications services such as IVR & CTI servers, routers, switches, firewalls and cabling. You are expected to have: -B.Sc. in Telecommunication, Electro ...

Telephony Applications Engineer

Your challenge will be: -Configure, troubleshoot, backup, script and develop CTI application -Utilize CTI to meet requirements and service levels -Deploy system patches and upgrades You are expected to have: -B.Sc. in Telecommunication, Electronics or Computer Science -2-5 years of work ...

Senior Communications Specialist

Your challenge will be: -Supervise, Monitor, analyze, and maintain enterprise voice & data networking to ensure a stable environment. You are expected to have: -B.Sc. of Engineering or Computer Science, with 5-7 years of experience in Voice & Data Networking Visit Xceed website to apply on ...

Operation Account Manager

Your challenge will be: -Manage specific Contact Center account operation using different technology systems and ensure quality service to the highest standards -Responsible for account performance and service level delivery You are expected to have: -5+ years of relevant Contact Center expe ...

Outbound Manager

Your challenge will be: -Plan, direct, and coordinate contact center outbound activities including telemarketing, telesales, lead generation, data enrichment, campaigns, etc… to achieve both company and client targets -Develop outbound staff to maximize their target achievements through on ...

International Telemarketing Representative

Your challenge will be: -Make sales calls to acquire new customers, sell products and services and generate leads over the phone in Europe and USA You are expected to have: -Fluent French, preferably with a native accent OR Fluent English, preferably with a native accent Visit Xceed web ...

Customer Service Representative

Your challenge will be: -Provide integrated customer contact services using the latest technology. You are expected to have: -Fluency with native accent in one of the following languages: English,French, German, Italian, Spanish, Hebrew, Greek, or Portuguese Visit Xceed website to apply on ...

Oracle On-Demand Applications/ Application Server DBA (Principal/Senior/Junior)

Your challenge will be: -Proactively work with the customer to provide planning and ongoing support for Oracle Applications, Database or Application Server installations -Installation, upgrade, implementation planning and hands-on assistance -Critical assistance and patch management You are ...

Technical Support (Agent/Senior Agent)

Your challenge will be: -Provide quality technical support to identify breakdowns or problems encountered by customers using technical expertise, procedures and diagnostic methodologies You are expected to have: -BSc. in Engineering or Computer Science, MS certification is a plus 1-5 years e ...

Technical Support Team Leader

Your challenge will be: -Organize, optimize and manage technical support teams / activities according to quality standards You are expected to have: -BSc. in Engineering or Computer Science, MS certification is a plus 2+ years of relevant experience Visit Xceed website to apply online ...

Technical Support Trainer

Your challenge will be: -Assess and identify training needs, and organize the logistical aspects to create technical/non-technical training programs You are expected to have: -Bachelor’s degree in a relevant discipline 3+ years of relevant experience Visit Xceed website to apply on ...

Account Manager

Your challenge will be: -Manage client relation throughout project implementation to execution and follow up -Develop creative customer focused solution concepts -Act as the focal point with the client, and maintain continuous client satisfaction -Generate additional revenue streams with ex ...



Xceed Locations:

Xceed Egypt |



Related Companies:

Xceed Service Support

XSS was founded in 2004 as private limited company,to provide support services to Banks and Telecom companies .It is promoted by a Professional with more than 10 years of experience in consumer finance. During this span he has worked with MNCs like Citi group,Standard Chartered,GE holding Top Manage





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Xceed record in Call Center Directory was last updated 2010-09-19

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