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Vail

Description:
Vail is a communications application service provider. They build, host, and manage applications that make phone-based services more reliable, cost-effective, scalable, and flexible. For more than a decade this has meant replacing proprietary premise-based IVR and messaging systems with open standards-based services in the network. Today, it means harnessing the potential of speech recognition technology and IP telephony to create converged voice and data services that communicate freely with one another.

Vail's voice and data network extends across two redundant sites on separate power grids. Vail's network is also configured for dedicated connectivity to multiple local, long distance and data service providers. This design maximizes network reliability and application uptime.

The most dynamic, open-standards compliant platform available today is the result of over 10 years of telephony systems engineering and meeting the demands of highly flexible application design. Platform highlights include:
- SIP IP Telephony and PSTN ports
- Best-in-class speech recognition and TTS resources
- Multiple open standard APIs including VoiceXML, SALT, SIP, and C++
- Highly scalable data bandwidth and telephony port provisioning
- Shared or dedicated system configurations
- Comprehensive application hosting support services including rapid prototype deployment, monitoring, reporting, and remote system and application configuration

Vail offers speech-enabled IVR application solutions that deliver significant cost savings to your contact center and provide a superior caller experience over traditional touch-tone IVR systems.


URL: http://www.vailsys.com/ (View Site)

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Vail Locations:

Vail Illinois
Vail Systems

570 Lake Cook Road
Deerfield, Illinois 60015
USA

Phone: (800) 360-8245
Fax: (847) 405-9915