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Touchpoint Teleservices

Description:
Touchpoint Teleservices Call Center Inc. provides our consumer-focused client companies integrated solutions for best customer relationship and information management solutions. They guarantee their clients high quality customer interaction coupled with unbeatable cost savings. At Touchpoint there is no core service/cost dichotomy to the detriment of customer value.

They believe that touchpoint experiences make or break relationships and that quality human contact is a key differentiator of brand. They understand that their partners’ businesses revolve around the customer life-stage practices for acquisition, development, retention and win-back. Customers, clients, patients, and consumers not only want, but expect now to interact with organizations using a technology suitable to their current situation and are quick to judge availability, speed of service, and issue resolution. To improve the customer experience they have invested and are continually investing in well thought-out, appropriate technologies and customer-centric agent training.

Touchpoint Teleservices blended multi-channel (SMS, web, call-back, chat and co-browsing) and self-service (web, speech automation and IVR) applications are convenient (no queues), accurate (customers enter their own data) and provide more customer satisfaction because there are no unpleasant or incomprehensible staff to deal with. However, although high-tech, Touchpoint is also a high-touch company and is peopled by empathetic, polite, friendly, professional, knowledgeable, efficient and diligent agents resulting in higher customer satisfaction, expanded company revenues and significant cost-savings.

TOUCHPOINT Teleservices offers services ranging from customer life-stage campaigns for acquisition, development, retention and win-back to sales and order fulfillment for various products or processes across industries and industry segments. Their robust infrastructure, enterprise architecture, and proven support methodology coupled with 24/7 availability, and rapid response with superior call management systems are able to maximize the efficacy of our campaigns. In close coordination with clients we put in place customized, well planned and executed strategies to reach and exceed client goals and objectives and provide significant revenue increases and meaningful cost containment.


URL: http://www.touch-pointinc.com/ (View Site)

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Touchpoint Teleservices Locations:

Philippines |