Call Center Directory

Call Center Directory > Call Center Companies > Timberline

Timberline

Description:
Timberline provides solid, high quality results, consistently and reliably, on a day in and day out basis, regardless of the programs we are working on. This comes from making sure they have a thorough understanding of their clients, their products and services, and the programs they are working on for them. Because of this, Timberline is able to communicate their client’s message to their target audience, clearly and consistently, call after call. Not only does this have a positive effect on front end results, but also leads to higher retention on the back end.

Inbound Services:

Timberline’s Core Competencies are telemarketing; offering Inbound and Outbound telemarketing services in Business-to-Consumer and Business-to-Business environments.
Inbound Telemarketing Services Include:

* 24/7, Dedicated or Shared Agents
* Full Customer Service Functionality
* independent, web-based or inventory connection

Inbound Telemarketing Services Include
(Consumer & Business-to-Business)

* Customer Care
* Customer Service
* Customer Acquisition
* Sales – Product / Service
* Inbound Product or Service contact center
* Technical Support – Tier I
* Direct Response
* Inquiry
* Warranty Programs
* Recall Notice
* Lead Generation
* TPV – Third Party Verification
* Appointment Setting
* Scheduling
* Market Research
* Surveys
* Up selling or Cross Selling

Outbound Solutions:

Timberline began by serving the outbound telemarketing consumer contact business and, since their inception, there has been no industry or service they have not provided outbound telemarketing service for. Throughout Timberline's history, they have built their reputation as a successful organization to partner with on programs large and small. They have achieved this record of success by letting our people shine and providing them with an environment strong on compliance with telemarketing industry regulations and codes of ethics. Timberlilne's passion towards people and ability to connect with them enables our clients to build both revenue and brand.


Outbound Telemarketing Services

* Product and Service Sales - (New, Upsell,Cross Sell)
* Market Research / Surveys
* Product Registration
* Customer Acquisition
* Retention Service / Customer Service
* Lead Generation
* Catalog / Subscription Service
* Verification
* Welcome Calls
* Customer Win-Back / Renewals
* Reactivation Programs
* Appointment Setting
* Renewals (Subscription / Service)
* Direct Marketing Follow Through
* Political
* Background Screens / Employment Verification


Creative Contact Services:
Telemarketing Services

* Chat Support - Agents address the online customer service needs to customers via chat
* Web Callaboration - Allows a Timberline agent and a customer to link their browsers and callaboratively browse the Web
* E-Mail Management - Agents repy to customer's inquiries with quick, informative and precise responses
* Monitoring Services - Agents listen to and evaluate live or recorded calls and provide quality, effective feedback
* Retention Service / Customer Service
* All Back Office Functions - Timberline possesses the resources and flexibility to fulfill numerous back office functions
* Web Call Back - Call back to customers who visit and which to later speak to a live operator
* Interactive Voice Response - Timberline enables call centers to automate routine inbound telemarketing call tasks without human intervention
* Custom IVR - Timberline has the ability to build custom IVR applcations including speech recognition, text to speech, database interactivity, and outbound campaigns


URL: http://www.timberlinesolutions.com/ (View Site)

Hits: 921

Rating: 0.00 (Rate Timberline Site | View Comments)

Timberline Job Opportunities:
Timberline has 0 jobs.



Timberline Locations:

Timberline Nebraska
Timberline
Omaha, Nebraska
USA