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Call Center Directory > Call Center Companies > TEKDigitel



TEKDigitel

Description:
TEK DigiTel is a state-of-the-art high technology company formed to provide integrated communications solutions for the small to medium business and SOHO marketplace. By integrating traditional PBX (Private Branch Exchange) technology with data routing and the latest advances in Voice over IP (VoIP) technology, the company is producing Internet access devices used by the new generation of Service Providers to deploy integrated voice/data services to their customers.

While TEK DigiTel’s ultimate customers will be millions of small and medium business owners, the V-Server products will normally reach these customers via Service Providers under a rental agreement or bundled with their service offerings. For this reason, TEK DigiTel is focused on delivering value to both parties with its products and service offerings:

- For the small/medium sized business user, the solution focus is to deliver sophisticated voice and data solutions matching that found in a much larger organization while minimizing both the company’s technology acquisition and ongoing voice and data carrier costs.

- For the Service Provider, the focus is on enabling the delivery of profitable IP (Internet Protocol) based communication services to their customers over their managed IP infrastructure. A special emphasis is put on ease of installation and reduced infrastructure costs to ensure profitability of new offerings.

In addition to dealing directly with Service Providers, TEK DigiTel is forming partnerships with other equipment providers with technology transfer agreements that will see TEK DigiTel technology incorporated in those vendors product sets and elements of those vendor’s functionality being bundled into TEK DigiTel’s offerings. Potential partners include:

- PBX (Private Branch Exchange) vendors with an interest in providing cost effective solutions to customers with a smaller number of subscribers than their products would normally address.

- VoIP Gateway manufacturers looking to include lower cost CPE (Customer Premise Equipment) Gateways to compliment their Central Office (CO) based solutions.

- Cable Modem, ISDN and DSL (Digital Subscriber Loop) equipment manufacturers looking to move from simple modems to offering higher margin Integrated Access Device (IAD) solutions.

- Conventional Analog/Digital termination suppliers (ie. Modems, DSU/CSUs) who would like to provide more sophisticated access solutions to their existing carrier customers.

- Small Business/SOHO solution providers looking to expand their offerings from conventional hub/switch/modem devices to offer routing, VoIP and PBX functionality to their customer base.

Many equipment vendors see a world where today’s circuit switched voice network is completely displaced the new VoIP managed IP networks planned by a new generation of Service Providers. TEK DigiTel’s strategy takes a realistic view and believes that conventional circuit switched telephony will continue to exist for a long time with VoIP services slowly displacing conventional voice traffic. The normal hesitation of users to migrate to something new, conventional network cost decreases brought on by competitive pressures, initial lack of VoIP managed network capacity/availability and the fact that customers will always need to make local calls will all contribute to maintaining some level of traffic on traditional phone services.

In the same vein, TEK DigiTel believes that the new reduced cost managed IP network voice offerings will have to compete with toll free "Voice over the Internet" telephony. While not able to consistently provide toll quality voice, it will be able to guarantee a "cellular" quality of service that has already proven acceptable for a large percentage of business calls in today’s environment.


URL: http://www.tekdigitel.com/ (View Site)

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TEKDigitel Job Opportunities:
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TEKDigitel Locations:

TEKDigitel Maryland
TEK DigiTel Corporation
965 Russell Ave., Suite C
Gaithersburg, MD 20879
USA

Phone: 240-632-9428
Fax: 240-632-9576


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TEKDigitel record in Call Center Directory was last updated 2006-12-01

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