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Stateside Call Center

Description:
A division of the J.Lodge Corporation, Stateside offers services in call center operations worldwide. As a corporation, they have utilized a unique employee model that has made J.Lodge the recognized industry leader in the science of call monitoring. As a result, they are able to provide this expertise to their clients in their call center operations who are in need of services that focus on decreasing operating expenses and driving focus around increased sales and revenue.

Stateside call center services enable their clients to immediately have a working, professional, efficient call center facility that is fully staffed with expert call agents, supervisors and quality managers. There are many challenges that call centers face in today’s envirnoment. Agent Turnover and Agent Producticity are crucial areas of focus that ultimately determine on how well your quality program will succeed. This has proven to be a common challenge in the call center industry.

Realizing this challenge, they have been able to overcome such obstacles by putting procedures in place such as selection assessments and screening tools that has enabled us in finding the right candidates for this industry. In combination with this approach and our J.Lodge employee model, they have the quality call agents that your customer service program needs. They are fully prepared in handling any type of volume your quality program may require and can provide a FREE consultation on their services.

- INBOUND SERVICES

Customer Services / Service Fulfillment
Inquiries/ Requests/ Complaints Handling
Help desk / Technical Support
Order Taking, Entry, Processing
Reservations / Booking / Authorizations
Call Overflow / After Office Hours Support
Dealer Locators
Multilingual Support

- OUTBOUND SERVICES

Telemarketing (click to discover more)
Campaign Management
Market Research / Telephone Surveys
Customer Retention / Loyalty Programs
Billing & Collections
Up-Selling / Cross-Selling & Lead Generation

URL: http://www.statesidecallcenter.com/ (View Site)

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