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Sofica

Sofica

Description:
Sofica Group AD is a multilingual Business Process Outsourcing (BPO) provider of call centre and back office services, based in Sofia, Bulgaria. Sofica offers a full range of customer management services for the IT, telecom, transport, utilities and financial sector customers.

Sofica is located in the capital and main economic center of Bulgaria, Sofia. It operates from a state-of-the-art office facility and runs space and technology capacity for 100 support agents using HP and Cisco VoIP platform. Expansion plans for 2006 include capacity for additional 300 support agents. Sofica employs agents who cover all major European languages: English, German, French, Spanish, Dutch, whereas all of them speak English and a second European language.

Sofica focuses on providing flexible end-to-end BPO solutions answering customer needs at a highly competitive cost and premium quality.

Sofica is offering inbound and outbound call center services providing our customers with multilingual, highly qualified and trained agents operating around the clock.

Sofica's experts consult leading Bulgarian companies in improving customer service and expanding client base.



URL: http://www.sofica-group.com/ (View Site)

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