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Sitel Philippines
Sitel Philippines
Sitel Philippines
Description:
BPO Company of the Year! The new Sitel is a global Business Process Outsourcing (BPO) leader. Formed by the merger of ClientLogic and SITEL in January 2007, Sitel meets clients’ customer care and transaction processing needs through 65,000 associates in 28 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 145+ facilities throughout North America, South America, EMEA and Asia Pacific. Sitel’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation.
SITEL Philippines began operations in Manila beginning May 2004, in order to provide a cost-effective contact center model for our English language clients around the world. The Philippines has developed into a natural hub for U.S contact center support with the use of English as the second national language, and primary language of business, and the extensive U.S. influence on the culture of the country. Some of the key benefits that attracted SITEL to the Philippines and make it a great market for offshore contact center support include:
Available, highly-motivated and well educated workforce, A well developed country, with a stable political and economic situation Ease of access for traveling visitors (no travel visa required) Reliable and highly redundant telephone infrastructure Reduced operating costs
The SITEL Philippines center is a state-of-the-art design, taking advantage of the most reliable technologies, business continuity redundancies, and space utilization approaches.
SITEL Philippines facility is approximately 85,000 square feet, across five floors, and has a capacity of 1,000 workstations. By locating our facility in Manila, SITEL Customer Care Philippines is able to offer clients a location with direct flight access from several U.S. cities and non-stop service from the west coast.
SITEL’s operation in the Philippines leverages our global expertise in state-of-the-art contact center technology (including VoIP, site interconnectivity, CRM tools, etc.) and our global best-practice approach to Human Resources, training, project implementation, and performance management. SITEL Customer Care Philippines pays a great deal of attention not only to training our Customer Service Professionals (CSPs) in general contact center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge.
URL:
http://www.sitel.com/ (View
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Hits:
89257
Sitel Philippines Job Opportunities:
Sitel Philippines has 24 jobs.
Requirements:
* At least 13years of educational background (2nd year College)
* At least 18 years old
* No employment termination due to just cause in work history
* No pending pet ...
Responsibilities:
Responsible for facility projects, both renovation and new construction from initiation, stage through planning, design and construction. Develops conceptual plans and budgets to su ...
Requirements:
* MUST be able to speak, read and write the language.
* Should be Japanese National.
* With good communication skills.
* Customer Service oriented.
* Candidate ...
Responsibilities:
The System Administrator has accountability for maintaining, mission critical, 24x7, systems and support, to meet the needs of Sitel business requirements. This includes, but is not ...
Responsibilities:
Ensure workforce management process and procedures are in place and followed by the Site. Provide direction and guidance to the site workforce management team to ensure accurate ...
Responsibilities:
Prime maintenance of Blue Pumpkin/IEX Employee Database. Ranking of agents and manage shift bids. Direct point of contact for ROC Scheduler in the Scheduling Process. Manage Time ...
Responsibilities:
Answers customer’s account inquiries and verification inquiries on transactions made.
Ensures to address customers’ disputes.
Requirements:
Candidate must possess at ;eas ...
Responsibilities:
Ensures placement of a performance infrastructure to support the goals of the regional and site management teams. Partners and consults with associates engaged in all aspects of t ...
Responsibilities:
Will be responsible in Developing, leading, and motivating a team of Service Desk & Incident Manager professionals to deliver excellent technical/ non-technical support with ou ...
Responsibilities:
Assist in all aspects of the Billing Department. Direct responsibility for client contracts, invoicing and revenue. Requires knowledge of contract contents and ability to translat ...
Responsibilities:
Monitor DSS Scheduler and resolve issues as they arise.
Handle preliminary troubleshooting and/or escalate issues as required.
Operate within the boundaries defined by Se ...
Responsibilities:
Primary role is to provide Telephony support to clients at North America during US business off-hours
Ticket Queue(s) Daily Management
1st Line Issue Resolution
...
Responsibilities:
Basic phone troubleshooting/ customer service over the telephone/e-mail
Provides quality customer service to clients
Requirements:
.At least 18 years old and above
...
Requirements:
Candidates must have at least 6 months work experience as a Call Monitoring Specialists or Quality Analyst in a Non-Voice/ or Sales Campaign in a call center environment.
Has proven ...
Candidates must have at least 1 year work experience as a Quality Analyst/ Quality Assurance Specialist in a BPO industry.
Excellent verbal and written communication skills.
Excellent listening skil ...
Responsibilities:
Develop/ implement training programs for contact center personnel.
Support the Site Director by providing development to the on- site – Leadership Team in order to deliver busines ...
Responsibilities:
Knowledgeable in Preventive Maintenance/ Troubleshooting of Office Equipments, Fan Coil Units (FCU), UPS Liebert Machines, Plumbing and sanitation works. like PEZA or Any Gover ...
Responsibilities:
Track and report agents' Quality Audits.
Track and analyze quality performance, mark-offs, and areas for improvements.
Monitor calls and provide timely and effective feedback.
F ...
Responsibilities:
Maintain and Administer Tripwire Enterprise Console
Install agents on Servers and assist teams with any issues
Mentor and train other security staff on Tripwire
Document envi ...
Responsibilities:
Manage a team of first line supervisors (coaches) who, in turn, have direct supervision of day-to-day operations for a team of associates performing customer care or technical supp ...
Cantonese-English Speaking Customer Service Reps
Responsibilities:
PHP20,000 Signing Bonus!!
Terms and Conditions apply
PHP15,000 Referral Bonus!! Refer a friend for the Mandarin CSR/Cant ...
Responsibilities:
Provide excellent hardware troubleshooting solutions to users pertaining to PC technical problems
Provide clear inbound communication through telephone technical support
...
Responsibilities:
Will handle receivables, such as but not limited to cash advances, liquidations and incentives. Will be in charge for monitoring of CA and incentives tracker, will handle regular f ...
We have the right apps for a satisfying and rewarding job. Advance your career towards the exceptional. Join the best names in technology by joining Sitel.
Level 1 Technical Support Specialists
H ...
Sitel Philippines Locations:
Sitel Baguio
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Sitel Philippines Mandaluyong
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Sitel Philippines Nebraska
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Sitel Ortigas
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Sitel Philippines Quezon City
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Sitel Philippines Tarlac
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Comments: (0)
comments pls!...
they do hard-selling here right? ive been a part of an elite sales group so i should be able to sell this co. in a breeze....here goes..if u wanna have endless frustration and meet unprofessional "posers" apply here! u might wanna zoom in on their recruit
All companies have weaknesses and strenghts.ive been with the company since 2004...all i can say is i have no regrets...bec. It's your attitude that matters...you might be"one of those"who has no satisfaction and contentment in life and who tranfer from o
ok sna! ganda ng compensation, dami performance based incentives.. but if you want to have career growth ala mangyayari syu
immorality?! says who? this is not a call center without the immorals..pls look at urself in a mirror..malinis ka ba? being immoral is fun.... get a life kiddo!!!!
sobrang pressured na kmi sa upselling.........sitel is good pero nagpapasama yung mga sales coach na masahol pa sa tm kung umasta
I used to work with the company. my only comment is mahina ang HR. when I applied I was left waiting for 2 hours not telling me that I was already hired kung hindi ko pa inapproach and interviewer. Kuripot ang napuntahan kong account. (Paypal) maliit comp
here is the package for sitel (cap-one account)financial.. P15,400, P1,600 trans, 15% night deff..benefits like medical after 6 months...office not ok.. trust me..thats in pioneer manda
grabe ha 1 day hiring process nga, mula umaga hanggang hating-gabi pag hihintayinka nila.. nakakaasar.
at nung nahire na for non-voice acct, bigla nilang ililipat sa voice account, para silang mga tanga
14 kmi start ng training day, then natira 5 nalang, napakapangit xe ng management (pioneer mandaluyong)!!!
how much minimum hour required for CSP part timer???? how much salary??
ok naman dito, kahit di gaano malaki sweldo. ang hirap lang ililipat ka ng account kahit labag sa kalooban mo. para lang masira career mo at ma terminate ka dahil di ka daw performer wherein sa dati mong account ay top seller ka! BUSETTTT!!!
i am interested sa non-voice acct. u min they will just transfer u to a voice acct anytime they want? gano ktagal nun nilipat ka sa voice acct? how much salary ng non-voice acct? tnx
There's a new, pioneering account.. Luckily kami nsa Batch 01 kea ang dami oppotunities.. sa Pioneer-Boni ako nag-apply pero s Eastwood ako nagpa-assign kz mas malapit s haus ko.. so far, mganda ang impression ng Sitel s kin..msaya!^^
Ralph Louie Penamora 09185326136 Fresh Grad. Polytechnic Univ. of the Phils.
magkanu starting d2?
14 kmi, 5 natira dati, ngaun 2 nalang daw ahahahaha
is it ok to apply as RA kht undergraduate lang? i already have 1 yr callcenter experience though
guys and gurls mahirap tlga kpg walag contentment sa katawan d b? kahit pa ganun kaliit offer sau meron naman other things na makakapagpasaya like frieinds and if you enjoy the job ur dong and not only for the money..ive been with sitel for 1yr and runnin
sana makapasa ko sa training d2 sa sitel,, i hope this is a good company
it's not a matter of contentment..makokonten2 ka ba as agent na lang where in u gave ur best and yet u cant be promoted coz OM's doesn't say so!!!
friendster's inc d2..kelangan gumimik ka kasama OM's para mapromote
how much ang basic?
good comments.. 1. you need to befriend OM's for promotion.. 2. night diff's a bit below competition
though you need to include the skeds..
i quit the company for two reasons
1. the sked: imagine having a sked 4-11 sked though you'd have 3 offs for the
next,
the "feel high" TM's yes they are good, not to mention my TL initials (C.D.R)others are not so competent... do they have the right to treat you as kids and go shout at you??
Sitel is an awesome company, for some reason their "paper offer" to me has been the lowest in all the companies ive been in but the "actual payout" woah... i've had the largest payouts in all my experience. in my opinion, saying a company is good or bad d
walng kwentang company, parang palengke lang ang floor dito! unprofessional mga tao!
yah one this is right though, you will be transferred to other accounts even if you don't really want that. but the good thing for me is that I was transferred to a growing account. So far so good. Less stress than the other accounts like sprint. Easy acc
you know what, i applied for QA and recruitment told me to wait for their call coz im due for the final interview and its 2mos already wala padin
hello. where can i find elaine villanueva? she said she'll be calling me for the final interview. she even asked me if it's okay i'll be based in Eastwoo City. btw, i applied for QA. i followed up my application twice and said the same thing.. it's more t
Bulok na company. Slave driver
weakest company !!! so many poor accounts !!! dont apply here guys...
matindi pulitika dito, yung friend ko nag apply nq qa dumaan sa lahat ng process,yung isang tropa naman ng mga bossing final interview agad...tsik tsik tsik...
nice company,good benefits,very nice tm(rigus)...given the chance,i want to work with him again...
antagal ng application processing nila. Job offer kana... 3 weeks na no calls from them parin! They already gave you a endoresement for your training sabay sabi wait for our HR call ano to lokohan...
Please contact me if you already have an operation in Davao City because Im very much willing to work again in this company. This is my contact number, 09103502478 thanks!!! By the way, I'm Teddy S. Bañas Jr. a previous employee of this company.
astig om namin sa sears. si kate daulat. pumapasok nakainom, kung makasita akala mo kung sino.
Well, I've been with this compnay and it really sucks!!! I wasn't regularized because of some personal matters between me and my sup. My TM was Mary Therese Tanseco and she's so feeling magaling. Kilala siyang BOBO na Team Manager sa floor. She doesn't wa
i like to be part of your company pero higskul grad lng me.but willing me matuto and i am gud listener.i am currently employed right now.my boss are so good to me but nd me masaya s ugal ng mga ka work ko dhil mahilig ung iba mang discriminate at mangdigg
really..!
investigate Michael Santos Diamante. He's been using Fake Credentials
My non voice account ba ang sitel? I'm working from other call center company...
Nakuha ng sitel ang sears account vs west...di ba?
LAGING MAY PROBLEM SA PAYROLL DITO. SOBRAND POWER TRIPPING TM'S DITO. SPECIALLY RESTITUTO "WEST" LAZARO. CAN YOU IMAGINE.. SBI NYANG MAGTERMINATE NG AGENT WHENEVER HE WANTS.. DO YOU THINK IT FAIR? BULOK TLGA!
INVESTIGATE ADRIAN aka "ICE" D. LLAGAS.He's been using FAKE Credentials!!!.....IMMORAL & USHER
ok dito kaya lang liit ng sahod, may training bond pa 1,500 for 2 months. napakadali pumasok dito, di sila nag rereject. haha.
ok sana kc approachable ang HR Team, kya napakabagal ng application process, and i was there 9am and got home 3am. Ang masaklap, chance passenger p ko for microsoft account, na in case may mag back out, ako ang ipapalit... Eh wala nagback out... You wha
bulok facilities especially sa eastwood....walng kuwenta serbisyo. puro porma lang yun head ng facilities palibhasa asawa daw siya ni jeffrey santos.....sino yun????
bulok facilities especially sa eastwood....walng kuwenta serbisyo. puro porma lang yun head ng facilities palibhasa asawa daw siya ni jeffrey santos.....sino yun????
ATTENTION SITEL HR: If you know someone named Kimche Limpahan please investigate her first before hiring.
guys, do you have any idea on how much is the salary of a coach/team leader? thnx!
sitel is the WORST
meron pa bang perfect attendance bonus sa sitel ngayon?
sitel offers great opportunities...
sitel is one of the best call centers in the worlrd...
Ms. Jennifer Mendoza (CSR dept.Sitel Customer Care)
Please Call Ms. Gina at tel 4213529 or 9130019 regardiing you outstanding balance please settle asap. thanks
Hi guys!Can somebody tell me kng ano ung Tmobile acct?queuing ba dito?at kung hardselling ba dpt?
when sitel & clientlogic merged pumangit na sitel.. sayang.. worst company ever.. baba pa ng pay
infairness with this company it's one of the best call centers in the industry.im from capital one account but nagresign na ako..the management in mandaluyong SUPERB!!! lalo sila papi gimmil at om earl at mga tm!marunong sila umintindi ng mga agents..the
I used to work there, all I can say is that they would ask so much of your time and in the end you wont be compensated for that effort. The HR department is the worst, they cant handle the agent's advancement. Here, growth is impossible!
i'm interested to apply..eventhough i've read those bad comments..i'm still willing!!!
Honestly, what's best in this company is their medical benefits, no more no less...
may bagong opportunities and SITEL this coming few months, so yung mga kailangan ng work apply na kayo!! Inbound at walang upsells, scripted lahat easy money diba?
do you have dayshift?
Bulok talaga Sitel kuripot
Hi guys!Can somebody tell me kng ano ung Tmobile acct?queuing ba dito?at kung hardselling ba dpt?
-- TMOBILE IS NOT GOOD. TRAINERS ARE SO POWER-TRIPPING. PAY IS NICE BUT TRAINERS ARENT
buti nalang nag resign agad ako dito.
Been working here for almost 2 years. Sitel won't be the BPO Company of the Year 2008 for nothing. Thankful ako kasi maganda ung account (Pasig 2). laki ng incentives. bait ng mga people. astig mga naging coaches ko. pero syempre pinakahindi ko maiwanan i
It was a Nighmare when I worked here, puro pulitika, favoritism, wrong judgement pa ang mga HR lalo na sa labor department. 12k sallary, 2k allownces, higpit sa leave! hindi pa pede magcellfon kahit sa pantry, mapagtitiisan sana kaso may mga "Bangalorean"
HR please Check Coach Ron Portillano ng Sony! Wala na sya sa Ayus!
napagtripan ako ng trainer ko sa bell canada acct.ung isang kbatch ko,3 ang late tapos dun sa exam namin 2 ang failing grades ny pero ayun ns ocp at nagtatke ng calls.ako tnerminate kht wala ako late at 1 lang ang failed ko.sbi ililipat daw ako sa ibang a
Kupal tong callcenter na to. Ang baba ng sahod tapos ang kuripot. Hindi binibigay ang increase kapag mh care form ka or incident report. Tang inang callcenter to, kaya ang daming nag-aalisang mga agent dito. Ang yumayaman lang eh sa DAN REYES at yung kano
Yang si coach Ron Pandak Punggok Portillano na yan.. Kupal yan!
i worked here b4 i wasn't regulated bcoz my final assessmnts were based from my previous team although i've been outstanding on my new team for3mths which was unfair to me coz my prvios coach rated me prsonally.we cmplaind her b4 bcoz she was incompetent.
Most of the coaches here are basically very incompetent... Doesnt know how to TS when asked. One more thing I noticed is the PS for tech accounts.. Ang daming kupal.. Dun sa SONY accnt ng kabrod ko eh sabi nya yang si TADO o Francisco Velasco o ubod ng ku
Ang daming kupal.. Dun sa SONY accnt ng kabrod ko eh sabi nya yang si TADO o Francisco Velasco o ubod ng kupal. Wala ng ginawa sa floor kundi maglaro ng PSP or manuod ng movie.
Thanks sitel, comment ko lng dito. ok and approachable ung coach or team n napuntahan q. i heard n may mga coaches n hirap i-approach. nun time na nag-kasakit ako sila mismo nag-offer n mag-SL aq pra makapag-rest ng mabuti. siguro nga may mga ibang nakara
kawawa mga TL dito lahat sila gumagawa kase walang QA. puro plastikan at politika lalo na jan sa OJV na yan!!
Hi!
Anybody can reply, just wanted to know how much is the salary for QA position here.
Thanks!
The company is good... Im rating the Baguio People of sitel POOR... They dont know how to take care of their people, delayed incentives, schedule failures... ive seen alot loose their job, ako im still here... kapag may makukuha sila sayo the company kee
napagod ako husto mag apply dito..my final interview was 10pm but i was called at past 12midnight..siguro ganon talaga mag apply dito..no hurt feelings but they have to eliminate their system of "keep your lines open so we can call you..." i had hoped the
nako sitel nagrerecession ngyn. wag na kayo dyan. kupal mga tao.
i would like to inquire about the free call center training at sitel baguio.. kindly give me some info about this.. txt me at 09097693441
can i have unique trunkline os sitel
wahahahahaha may access na ako third party wakokokoko
mey daushift na sa Sitel! under Virgin Mobile & T-Mobile Australian Accounts!!! apply na!
i was endorsed here by excelasia, and the initial interview was unique. oneday process dito means 9am to about past 12midnight! duh? b4 final intrview, u hv 2 wait 5 hours!
what kind of exam ang on-line exams nyo?..curious me kc some say ez, some say diff...nu ba?
yeah, i heard dat 2!...but mas dami sabi diff. exams nila!...
mga kupal hr dyan eop raw.. e cla pg naguusap ngta2galog san ka pa?? lalo na ung kupal na c joji de silva... bgal ng process regularization tgal ibgay increase..kala mu laki offer.. pls dont apply here if you dont want to make ur life misserable!!
do you have a training school here in baguio because i want to train myself to become fluent in English and become good in oral communication.
hay naku ! galing ako dito noon ... buysit !!! hard selling ang utos ng mga coaches ,ayaw pang aminin! yung tm sa metric bay demonyo, ayaw nyang aabsent kami kahit na may sakit anak ko pero kapag xa sabihin nya lang na maysakit kunyari anak nya mgttx lng
this is my first job. TSR ako and alam ko malaki bayad pag TSR, pero gulat ako nung 12k lang pla tps 2k allowance, ka-rate ko lng pla CSR duh! pero meju ok kc pioneer acct. OJV site ito! yung sked pa puta 11 hours a day (9hrs plus 2 hrs OT) tapos sa 2 day
BAD COMPANY LOL
dati akong agent d2 TSR.. coach jude ng lexmark account the best!!!! sana maging OM ka..
kupal HR dito nagre-apply ako ngdaan sa dating process of re applying nkapag initial interview kana, exam behavioral inoferan ka na sinabi na dun ka sa account na yun mapupunta ,pagdating sa OM's Interview ibang account pala mapupuntahan natural magtatano
i want to be part of your company as of now im a call center trainee..when im finish my training i want to wort in your company to enhance my knowledge.here is my email vox.crizie@yahoo.com or 09298883187
Sitel Baguio is the best. It's not true na walang career path dito. In 2 years time, pag maganda stats mo, sigurado nasa mataas na posisyon ka na...
same here, applied for a non-agent position, took the exam and had the initial interview. sabi sakin nung kausap ko pasado daw ako sa assessment nya, so i should just wait for the call on friday or monday, wala pa din. oh well XD
it's okay in this company. They will invest on your training and betterment so you can gain all the knowledge you need. they're very strict when it come to punctuality and tardiness (which is good, so can be attentive and responsible) and all support that you need for enhancement they will give it to you.
One thing I'm annoooyed was that they will rapidly transfer you in one account to another to another.. Yeah they have the right to do so but they won't bother to ask if its okay for the agent to be transfered as they won't consider any trouble or inconvinience that the agent may have and experience.
Everything is a package in this company. Medical coverage, other benifits, Incentives, Allowances, Good training background for call center hopefuls.!
im still with the comany..dito sa ortigas..mas gusto ko to nung Client logic pa kme..when Sitel reigned..iba na..madami din politics msaya din sa floor...
SITEL baguio is one of the best call centers that i know... ou sblay ung sweldo pero the working environment is a one hell of a fun... cool na management especially sa acct. q... if u applied here for the salary, sitel's not the place for you... but if you want a cool workplace and a fast career advancement, sitel is the place to be...
Sitel Philippines record in Call Center Directory
was last updated
2012-02-05
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