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SITEL Customer Care Philippines
SITEL Customer Care Philippines
Description:
SITEL Customer Care Philippines began operations in Manila beginning May 2004, in order to provide a cost-effective contact center model for our English language clients around the world. The Philippines has developed into a natural hub for U.S contact center support with the use of English as the second national language, and primary language of business, and the extensive U.S. influence on the culture of the country. Some of the key benefits that attracted SITEL to the Philippines and make it a great market for offshore contact center support include:
Available, highly-motivated and well educated workforce, A well developed country, with a stable political and economic situation Ease of access for traveling visitors (no travel visa required) Reliable and highly redundant telephone infrastructure Reduced operating costs
The SITEL Customer Care Philippines center is a state-of-the-art design, taking advantage of the most reliable technologies, business continuity redundancies, and space utilization approaches.
SITEL Customer Care Philippines facility is approximately 85,000 square feet, across five floors, and has a capacity of 1,000 workstations. By locating our facility in Manila, SITEL Customer Care Philippines is able to offer clients a location with direct flight access from several U.S. cities and non-stop service from the west coast.
SITEL’s operation in the Philippines leverages our global expertise in state-of-the-art contact center technology (including VoIP, site interconnectivity, CRM tools, etc.) and our global best-practice approach to Human Resources, training, project implementation, and performance management. SITEL Customer Care Philippines pays a great deal of attention not only to training our Customer Service Professionals (CSPs) in general contact center skills and client product knowledge, but also in areas such as accent neutralization and regional cultural knowledge.
URL:
http://www.sitel.com/ (View
Site)
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Rating:
2.43 (Rate SITEL Customer Care Philippines Site | View Comments)
SITEL Customer Care Philippines Job Opportunities:
SITEL Customer Care Philippines has 18 jobs.
Responsibilities:
Provides front line supervision to CSPs ensuring proper training, support, and customer service are supplied.
Promotes professional and personal development of individual team mem ...
JOB RESPONSIBILITIES
Provides product information to clients by utilizing a variety of resources.
Must know how to persuade the client to make a sale.
Excellent telephone manner and communicati ...
JOB RESPONSIBILITIES
Hires, manages, develops, and evaluates production staff to ensure proper methods/techniques are used to achieve the highest levels of quality and service to meet client goa ...
to provide customer care and technical support to VOIP subscribers
Experience in handling Voice Over Internet Phone (VOIP) a plus
technical support or customer care experience preferred
must be abl ...
minimum of 5 years managerial experience in a technical environment required
must have strong technical knowledge and experience on various network and hardware platforms, with emphasis on Cisco rout ...
experience as a trainer in a call center required
must have general knowledge of the dynamics of Human Behavior, creating Training Needs Analysis, Facilitatin Skills, Giving Feedback and Program Eval ...
minimum of 3 years managerial experience preferred
must have the ability to interact effectively at all levels and manage a team in a high output environment
must have the ability to apply and integ ...
minimum of 3 years managerial experience preferred
must have the ability to interact effectively at all levels and manage a team in a high output environment
must have the ability to apply and integ ...
must have experience in IEX system, real-time analysis and workforce management
must have advanced knowledge in MS Excel and Access
must have strong mathematical, analytical, and problem solving ski ...
Qualification:
3 years workforce management experience with TCS, IEX and Blue Pumpkin knowledge ...
Qualification:
Proficiency in MS Excel, Math and Statistics
At least 6 months experience in Compensation and Benefits ...
Qualification:
Graduate of BS Accountancy
with proficiency in MS Excel & knowledge in filing government reports ...
Qualification:
Experience in workforce management software, ie. TCS, IEX or Blue Pumpkin ...
Responsibilities:
to coach, develop and lead a team to provide a dynamic customer experience and achieve business outcomes while managing operational issues.
Qualification:
well developed written ...
As SITEL continues to evolve and grow, SITEL needs more.
5 Operations Directors
15 Operations Managers - Inbound
30 Team Managers - SAT (customer service account)
30 Team managers - PP (financia ...
Join SITEL's team and have fun working hard and playing harder, providing excellent inbound service to the customers of one of Australia's most highly regarded, award winning airlines, Virgin Blue
...
For Australia's most highly regarded, award winning airline, Virgin Blue
You must have:
Must have excellent English communication skills
must possess a high level of customer service with the ab ...
Live a colorful life at Sitel
Don't miss these opportunities!
Be a pioneer member of our new accounts
Enjoy premium pay for call center work experience
Join our day-shift accounts
It matters ...
SITEL Customer Care Philippines Locations:
SITEL Customer Care Philippines Mandaluyong
SITEL Customer Care Philippines
15F Robinsons Pioneer - Cybergate I
Pioneer St. Mandaluyong City
Philippines
SITEL Customer Care Philippines Nebraska
SITEL Corporation
7277 World Communications Drive
Omaha, NE 68122 USA
Tel. 402 963 6452
SITEL Customer Care Philippines Ortigas Center
Sitel Philippines
2nd Floor, Centerpoint Building
Garnet Road cor. Julia Vargas Ave.
Ortigas Center Pasig City
Philippines
SITEL Customer Care Philippines Quezon City
SITEL Customer Care Philippines
Cyber One Building
25th Floor #11 Eastwood Avenue
E. Rodriguez Jr. Avenue
Eastwood City Libis
Quezon City 1110 Philippines
Tel. + 632 688 2404
Comments: (67)
comments pls!...
they do hard-selling here right? ive been a part of an elite sales group so i should be able to sell this co. in a breeze....here goes..if u wanna have endless frustration and meet unprofessional "posers" apply here! u might wanna zoom in on their recruit
All companies have weaknesses and strenghts.ive been with the company since 2004...all i can say is i have no regrets...bec. It's your attitude that matters...you might be"one of those"who has no satisfaction and contentment in life and who tranfer from o
ok sna! ganda ng compensation, dami performance based incentives.. but if you want to have career growth ala mangyayari syu
immorality?! says who? this is not a call center without the immorals..pls look at urself in a mirror..malinis ka ba? being immoral is fun.... get a life kiddo!!!!
sobrang pressured na kmi sa upselling.........sitel is good pero nagpapasama yung mga sales coach na masahol pa sa tm kung umasta
I used to work with the company. my only comment is mahina ang HR. when I applied I was left waiting for 2 hours not telling me that I was already hired kung hindi ko pa inapproach and interviewer. Kuripot ang napuntahan kong account. (Paypal) maliit comp
here is the package for sitel (cap-one account)financial.. P15,400, P1,600 trans, 15% night deff..benefits like medical after 6 months...office not ok.. trust me..thats in pioneer manda
grabe ha 1 day hiring process nga, mula umaga hanggang hating-gabi pag hihintayinka nila.. nakakaasar.
at nung nahire na for non-voice acct, bigla nilang ililipat sa voice account, para silang mga tanga
14 kmi start ng training day, then natira 5 nalang, napakapangit xe ng management (pioneer mandaluyong)!!!
how much minimum hour required for CSP part timer???? how much salary??
ok naman dito, kahit di gaano malaki sweldo. ang hirap lang ililipat ka ng account kahit labag sa kalooban mo. para lang masira career mo at ma terminate ka dahil di ka daw performer wherein sa dati mong account ay top seller ka! BUSETTTT!!!
i am interested sa non-voice acct. u min they will just transfer u to a voice acct anytime they want? gano ktagal nun nilipat ka sa voice acct? how much salary ng non-voice acct? tnx
There's a new, pioneering account.. Luckily kami nsa Batch 01 kea ang dami oppotunities.. sa Pioneer-Boni ako nag-apply pero s Eastwood ako nagpa-assign kz mas malapit s haus ko.. so far, mganda ang impression ng Sitel s kin..msaya!^^
Ralph Louie Penamora 09185326136 Fresh Grad. Polytechnic Univ. of the Phils.
magkanu starting d2?
14 kmi, 5 natira dati, ngaun 2 nalang daw ahahahaha
is it ok to apply as RA kht undergraduate lang? i already have 1 yr callcenter experience though
guys and gurls mahirap tlga kpg walag contentment sa katawan d b? kahit pa ganun kaliit offer sau meron naman other things na makakapagpasaya like frieinds and if you enjoy the job ur dong and not only for the money..ive been with sitel for 1yr and runnin
sana makapasa ko sa training d2 sa sitel,, i hope this is a good company
it's not a matter of contentment..makokonten2 ka ba as agent na lang where in u gave ur best and yet u cant be promoted coz OM's doesn't say so!!!
friendster's inc d2..kelangan gumimik ka kasama OM's para mapromote
how much ang basic?
good comments.. 1. you need to befriend OM's for promotion.. 2. night diff's a bit below competition
though you need to include the skeds..
i quit the company for two reasons
1. the sked: imagine having a sked 4-11 sked though you'd have 3 offs for the
next,
the "feel high" TM's yes they are good, not to mention my TL initials (C.D.R)others are not so competent... do they have the right to treat you as kids and go shout at you??
Sitel is an awesome company, for some reason their "paper offer" to me has been the lowest in all the companies ive been in but the "actual payout" woah... i've had the largest payouts in all my experience. in my opinion, saying a company is good or bad d
walng kwentang company, parang palengke lang ang floor dito! unprofessional mga tao!
yah one this is right though, you will be transferred to other accounts even if you don't really want that. but the good thing for me is that I was transferred to a growing account. So far so good. Less stress than the other accounts like sprint. Easy acc
you know what, i applied for QA and recruitment told me to wait for their call coz im due for the final interview and its 2mos already wala padin
hello. where can i find elaine villanueva? she said she'll be calling me for the final interview. she even asked me if it's okay i'll be based in Eastwoo City. btw, i applied for QA. i followed up my application twice and said the same thing.. it's more t
Bulok na company. Slave driver
weakest company !!! so many poor accounts !!! dont apply here guys...
matindi pulitika dito, yung friend ko nag apply nq qa dumaan sa lahat ng process,yung isang tropa naman ng mga bossing final interview agad...tsik tsik tsik...
nice company,good benefits,very nice tm(rigus)...given the chance,i want to work with him again...
antagal ng application processing nila. Job offer kana... 3 weeks na no calls from them parin! They already gave you a endoresement for your training sabay sabi wait for our HR call ano to lokohan...
Please contact me if you already have an operation in Davao City because Im very much willing to work again in this company. This is my contact number, 09103502478 thanks!!! By the way, I'm Teddy S. Bañas Jr. a previous employee of this company.
astig om namin sa sears. si kate daulat. pumapasok nakainom, kung makasita akala mo kung sino.
Well, I've been with this compnay and it really sucks!!! I wasn't regularized because of some personal matters between me and my sup. My TM was Mary Therese Tanseco and she's so feeling magaling. Kilala siyang BOBO na Team Manager sa floor. She doesn't wa
i like to be part of your company pero higskul grad lng me.but willing me matuto and i am gud listener.i am currently employed right now.my boss are so good to me but nd me masaya s ugal ng mga ka work ko dhil mahilig ung iba mang discriminate at mangdigg
really..!
investigate Michael Santos Diamante. He's been using Fake Credentials
My non voice account ba ang sitel? I'm working from other call center company...
Nakuha ng sitel ang sears account vs west...di ba?
LAGING MAY PROBLEM SA PAYROLL DITO. SOBRAND POWER TRIPPING TM'S DITO. SPECIALLY RESTITUTO "WEST" LAZARO. CAN YOU IMAGINE.. SBI NYANG MAGTERMINATE NG AGENT WHENEVER HE WANTS.. DO YOU THINK IT FAIR? BULOK TLGA!
INVESTIGATE ADRIAN aka "ICE" D. LLAGAS.He's been using FAKE Credentials!!!.....IMMORAL & USHER
ok dito kaya lang liit ng sahod, may training bond pa 1,500 for 2 months. napakadali pumasok dito, di sila nag rereject. haha.
ok sana kc approachable ang HR Team, kya napakabagal ng application process, and i was there 9am and got home 3am. Ang masaklap, chance passenger p ko for microsoft account, na in case may mag back out, ako ang ipapalit... Eh wala nagback out... You wha
bulok facilities especially sa eastwood....walng kuwenta serbisyo. puro porma lang yun head ng facilities palibhasa asawa daw siya ni jeffrey santos.....sino yun????
bulok facilities especially sa eastwood....walng kuwenta serbisyo. puro porma lang yun head ng facilities palibhasa asawa daw siya ni jeffrey santos.....sino yun????
ATTENTION SITEL HR: If you know someone named Kimche Limpahan please investigate her first before hiring.
guys, do you have any idea on how much is the salary of a coach/team leader? thnx!
sitel is the WORST
meron pa bang perfect attendance bonus sa sitel ngayon?
sitel offers great opportunities...
sitel is one of the best call centers in the worlrd...
Ms. Jennifer Mendoza (CSR dept.Sitel Customer Care)
Please Call Ms. Gina at tel 4213529 or 9130019 regardiing you outstanding balance please settle asap. thanks
Hi guys!Can somebody tell me kng ano ung Tmobile acct?queuing ba dito?at kung hardselling ba dpt?
when sitel & clientlogic merged pumangit na sitel.. sayang.. worst company ever.. baba pa ng pay
infairness with this company it's one of the best call centers in the industry.im from capital one account but nagresign na ako..the management in mandaluyong SUPERB!!! lalo sila papi gimmil at om earl at mga tm!marunong sila umintindi ng mga agents..the
I used to work there, all I can say is that they would ask so much of your time and in the end you wont be compensated for that effort. The HR department is the worst, they cant handle the agent's advancement. Here, growth is impossible!
i'm interested to apply..eventhough i've read those bad comments..i'm still willing!!!
Honestly, what's best in this company is their medical benefits, no more no less...
may bagong opportunities and SITEL this coming few months, so yung mga kailangan ng work apply na kayo!! Inbound at walang upsells, scripted lahat easy money diba?
do you have dayshift?
Bulok talaga Sitel kuripot
Hi guys!Can somebody tell me kng ano ung Tmobile acct?queuing ba dito?at kung hardselling ba dpt?
-- TMOBILE IS NOT GOOD. TRAINERS ARE SO POWER-TRIPPING. PAY IS NICE BUT TRAINERS ARENT
buti nalang nag resign agad ako dito.
SITEL Customer Care Philippines record in Call Center Directory
was last updated
2007-05-05
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