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Qualfone

Description:
Qualfone Philippines is an enterprise with multinational presence which adapts fast and successfully to service with current impeccability all the interactions with your clients via different channels such as: telephone, web, fax, email, sms, and chat among others.

The company was formed in 1994 under the name Telemark Corporation.

Originally, Telemark provided only IVR services to an array of key clients and eventually expanded to billing, Call Center and SMS services as well. Our firm has always concentrated on providing the highest quality services at the most competitive pricing in the industry which became two competitive advantages that are allowing the company to expand further.

Based on previous successes, in 2002, Telemark created Qualfon to provide new offers and services specifically business process outsourcing like: customer service, tech support, collections, lead generation and back office support via multiple channels like: voice, fax, chat, email, web, paper and SMS.

Today the Group is still privately held with it's shareholders operating most of the companies. The Group has direct or indirect presence in almost every country in the American Continent through one or more of it’s subsidiaries and just recently expanded to Asia in Philippines.

Qualfon provides the following services:

- Inbound or outbound live agent’s telephone contact management.

- Web, chat, e-mail, fax, paper or SMS inbound or outbound live or automated contact management.

- Inbound or outbound automated contact management IVR.

- Database creation, update and processing via live agents or automated via voice, fax, e-mail, chat, paper or SMS.

- Mail and Email production and delivery.

- Logistics' coordination.

All services offered in Spanish, English or bilingual.


Technology:

- Avaya, Appex and pc based PBX, ACD and IVR systems with close to 5,000 ports.

- Servers with operating systems based on Unix, Linux, Novell, Microsoft and other.

- CMS and SQL based capturing and reporting tools using local, web based or Citrix ran applications locally or remotely allowing for voice and application monitoring and recording.

- TDMA, ISDN and VOIP voice protocols using point to point, open or VPN connections based on Cisco technology.

- Cisco based VPNs, Voice Gateways, Switches and Routers.

In general, flexible and adaptable technology to serve our client's needs with more than 1,800 seats and 3,000 total capacity.


URL: http://www.qualfon.com/ (View Site)

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Rating: 3.25 (Rate Qualfone Site | View Comments)

Qualfone Job Opportunities:
Qualfone has 0 jobs.



Qualfone Locations:

Qualfone Cebu
Qualfon Philippines Inc.

6th Floor Skyrise Bldg Asiatown IT Park Lahug, Cebu City 6000
Philippines