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Qonsept

Description:
Qonsept in a blend of 5 years plus experienced Call Centre/Contact Centre professionals. Qonsept has a clientele of five renowned multi-nationals which are USA and UK based.

Qonsept provide inbound and outbound services. Qonsept has State-of-the-Art technology for both inbound and outbound setups. In addition to that, Qonsept's highly experienced and professional team has turned out to be an integral and essentially required part of their clients' setups.

Qonsept has successfully converted the Contact Centre/ Call Centre of even their inbound clients into a "PROFIT CENTRE" by introducing up-selling and cross selling techniques on each call other than a complaint.

Qonsept welcome valuable prospects (belonging to English Speaking Countries) to test their technology as well as trained resource and on satisfactory results, outsource your business to us to make a "win-win" combination.

Qonsept Contact Centre Services:

INBOUND CONTACT CENTRE:

- Queries Handling
- Priority Services (Privileged Customers Program Management, if any)
- Complaints Handling
- Campaign Management (in coordination with Client's Marketing Division)
- Order Taking
- Up-sell, Cross Sell of Client's Products & Services
- Consumer Behavior Reportin

OUTBOUND CONTACT CENTRE:

- Telemarketing / Telesales
- Appointment Setting
- Mailing Lists Maintenance
- Welcome Calls
- Complaints Follow up Calls
- Apology Calls
- Collection Call

ONLINE CHAT CUSTOMER SUPPORT

BUSINESS PROCESS OUTSOURCING: (Pre-Requisites: Access to Client's Billing/Invoicing Database)

- Business Analysis & Reporting
- Billing/Invoicing Activities
- Billing/Invoicing/Financial Statement Reconciliation Reporting
- Fraud Management/Revenue Assurance
- Inventory Maintenance
- Electronic Document Management System (Scanning & Imaging Services)
- Physical Documents Warehousing
- Web Portal Maintenance
- Priority Customer Service (Regular / Privileged Members)

URL: http://www.qonsept.com/ (View Site)

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Qonsept Job Opportunities:
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Qonsept Locations:

Qonsept Pakistan
Qonsept
Lahore, Pakistan
Phone: +92-321-4008222