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Purple Support

Purple Support

Description:
Purple Support's call center is designed for small innovative projects, projects that need close cooperation with clients and fast response rates. At large call centers, clients can find their projects commodified, can find their projects lost in the crowd. Not at Purple!

At Purple Support, they do not believe that service can be commodified. At Purple, all their people understand that they represent the public face of their clients, the meeting point between clients and their customers.

Purple Support was started by people who came up through the ranks at other call centers, but who have a different perspective.

The Purple perspective is that call center agents should not be judged by the number or type of academic degrees and credentials they hold. Instead, at Purple they look at actual performance, actual capabilities, and see their people as they actually are --> people

At Purple, they rotate agents around different departments in the call center to expose them to the full scope of call center operations. They spend a couple of days performing quality assurance, working with the technology team and helping out with recruiting and training. Purple Support also create opportunities for promotion to team leader, supervisor and quality assurance specialist. At Purple, they create a sense of belonging and teamwork, of shared incentives for performance.


URL: http://www.purplesupportservices.com/ (View Site)

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Purple Support Job Opportunities:
Purple Support has 0 jobs.



Purple Support Locations:

Purple Support Australia | Purple Support India |



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