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Islands Advantage

Description:
Islands Advantage, Inc. is one of the pioneers in the Philippine contact center Industry. The company was organized in 1996. Its first facilities were completed in 1997, and the company started commercial operations in 1998. IA provides Business Process Outsourcing, Customer Service, Inbound Direct Sales and other contact center services to its clients both local and abroad. They add value to their clients' business by managing communications with their customers, building trust & drawing loyalty through total customer satisfaction.

Islands Advantage also provide total managed services for your fixed data and communications needs by applying latest IP based telephony solutions and secured data networks.

In every phase of the business cycle, Islands Advantage offers solutions which can help your company to keep up with growth and improve your existing system to reduce costs.

Islands Advantage offers the following solutions:

- Inbound Solutions

Financial Services
Inquiries Handling
Help Desk
Sales Acquisition
Account Activation
Payment Authorization
Reservation
Complaint Handling
Information Lines
Crisis Lines
Technical Support
Order-taking
Overflow
Mail Order Programs
Customer Service Lines

- Outbound Solutions
Customer Satisfaction & Brand Loyalty Surveys
Order / Sales Verification
Announcements & Advisory
Payment Reminders & Call Collection
Customer Win-Back
Traffic Generation
Publishing Account acquisition
Publishing Subscriber Reactivation
Account Servicing – Retail Sector
Up selling
Cross selling
Welcome Call Programs
Anti-attrition Programs
Telecollection
Dealer Location

- Business Process Outsourcing Solutions
Shared Financial & Administration
Quality Assurance
Data Building
Logistics
Software Development
Data Encoding
Medical Transcription
Data/Image Conversion


URL: http://www.islandsglobal.com/ (View Site)

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Islands Advantage Job Opportunities:
Islands Advantage has 0 jobs.



Islands Advantage Locations:

California | Makati |