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Call Center Directory > Call Center Companies
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Interactive Intelligence
Interactive Intelligence
Interactive Intelligence
Description:
Interactive Intelligence Inc. (Nasdaq: ININ) provides the most innovative contact center and IP telephony products and services available.
Interactive Intelligence solutions are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering.
The company’s innovation and experience maximizes customer value with a product line that helps businesses more rapidly respond to change, while reducing the cost and complexity associated with managing interactions.
From sophisticated contact center automation applications - including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialing, call recording, reporting and more - to SIP-based enterprise IP telephony, unified communications and messaging, and customer self-service, Interactive Intelligence offers a flexible, easy-to-manage alternative to proprietary, hardware-centric solutions.
The Interactive Intelligence product line is ideal for contact centers of all sizes, small to medium-sized businesses (SMBs), global 1,000 organizations, and large, distributed enterprises, including those with mobile workers. Key vertical markets include financial services, healthcare, legal, and higher education.
Interactive Intelligence was founded in 1994 by Dr. Donald E. Brown and employs approximately 400 people serving more than 2,000 customers worldwide.
The company began licensing its products in 1997 and has grown in total revenues from $1.6 million in 1997 to $62.9 million in 2005. Interactive Intelligence sells its award-winning solutions through a global network of approximately 250 VARs.
Since its founding, Interactive Intelligence has won numerous company awards, including Software Magazine's 2005 Top 500 Global Software and Services Companies, Miercom's 2005 Best Integrated Multimedia IP Contact Center product award, and Frost & Sullivan's 2005 Excellence in Technology of the Year Award. Interactive Intelligence employs approximately 400 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia Pacific. Interactive Intelligence is also the parent for its wholly owned subsidiary -- Vonexus -- a company focused on delivering rich functionality, software-based IP-PBX solutions to small and medium sized enterprises.
URL:
http://www.inin.com/ (View
Site)
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Interactive Intelligence Job Opportunities:
Interactive Intelligence has 0 jobs.
Interactive Intelligence Locations:
Interactive Intelligence Australia
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Interactive Intelligence Germany
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Interactive Intelligence Japan
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Interactive Intelligence Malaysia
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Interactive Intelligence Netherlands
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Interactive Intelligence UK
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Interactive Intelligence United States
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Interactive Intelligence record in Call Center Directory
was last updated
2007-03-07
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