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Call Center Directory > Call Center Companies > ICT Group



ICT Group

Description:
ICT GROUP: The CRM Solutions Company

ICT GROUP is a leading globally integrated supplier of customer relationship management (CRM) solutions. We provide a comprehensive suite of sales, service and marketing solutions designed to help clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships.

More than 14,000 ICT GROUP employees at over 40 contact centers in the United States, Canada, Europe, Australia, Mexico, the Caribbean and the Philippines support domestic and multinational corporations and institutions, primarily in the financial services, insurance, telecommunications, healthcare, information technology, media, energy and hospitality industries.

ICT\'s diversified suite of CRM solutions, combined with our value-added focus and flexible near-shore and offshore operations, provides clients with optimal scalability and choice.


URL: http://www.ictgroup.com/ (View Site)

Hits: 67143

Rating: 3.25 (Rate ICT Group Site | View Comments)

ICT Group Job Opportunities:
ICT Group has 4 jobs.

Calling from Australia! Customer Service Specialists

ICT is looking for Customer Service Secialists to provide excellent customer relationship management for an Australian Company - At least 1 year inbound (customer service / technical support) exper ...

ICT Group Philippines Job Openings

Be Part of ICT Group, one of the fastest growing BPO/call centers! Call Center Agents (For Cabanatuan) Applicants must be at least 18 years old, preferably college graduate or undergraduate of com ...

Call Center Agents

Dayshift Account Applicants must be at least 18 years old, college level with excellent communication skills Must have at least 6 months call center experience in inbound or outbound sales ...

Customer Service Representatives

For Marikina Site Qualifications: Applicants must be at least 18 years old, college level with excellent communication skills. Must have at least 3 to 6 months call center experience in inbound p ...



ICT Group Locations:

ICT Group Cabanatuan
ICT Cabanatuan
4th Floor, Megacenter the Mall
Gen. Tinio St., Cabanatuan City
Philippines

ICT Group Canada
ICT Group
459 Elmwood Drive
Moncton, New Brunswick
E1A 2X2
Canada
Tel: 506-867-9050
Fax: 506-867-9059

ICT Group Cebu
ICT Group Cebu
Cebu IT Tower 1
Archbishop Reyes Ave.,
Cebu Business Center Park
Cebu City, Philippines

ICT Group Makati
ICT Group Makati
RCBC Plaza, Tower 2
6819 Ayala Ave.
Makati City 1200
Philippines
Tel: 632-857-8400
Fax: 632-845-3799

ICT Group Marikina
ICT Group Marikina
Ground Floor, ICT Bldg 1
Riverbanks Center, Marikina City
Philippines

ICT Bldg. D, Riverbanks Centre (beside Figaro), Marikina City


ICT Group Ortigas Center
ICT Group Ortigas
14th floor Unionbank Tower
Meralco Avenue, Ortigas Center
Pasig City Philippines

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Comments: (138)



superb compensation package!

Phone interviewer told me I have exceeded their expectation for a provinciano in terms of English proficiency. Live interviewer apologized and said I did not meet their standard for comm skills. Translation for me: you sound good on the phone but don't lo

ICT Ortigas- Is Ean Hibionada Still there?

yes, higher offer.. but people are like in a jungle you can see it from training..

if money is what you need, apply here...it's easy to get in... if you wanna be a pro, try people support. & see the difference!

it really is easy to get in this center. i believe even if you fail they will still make you an offer aftrerwards due to lack of agents or due to high attrition rate. They have all sorts of campaigns for all incompetetive people! hahahaha! true ICT has

i hate to say this how could other people say na bobo ang mga taga ict anywhere you you will find smart people and even bobo so you dont judge,,,, ict is a good company although im no longer there i know they give people chances to work with them

ICT for President!

Glenn Odom should get a pat on the back now that he is in ICT. Its a shame those indians will feel the slap in there faces IRMC is going down like the way they smell.

They should credit Mr. Odom for bringing IRMC to the Philippines. Unfortunately IRMC is getting the worst comments because of those smeely indians.

Awww I see that the bad comments were edited and deleted, maybe by the HRD personnel...I know that you are cheating the system and logging hours incorrectly! IT should investigate this as there are HRD personnel who are always late but being logged in by

another HR.Beware KAREN BASE! You should've been investigated and fired a looooooong time ago!

MAPOLITICA ON ALL LEVELS AND ALL DEPARTMENTS! THINK TWICE ANG MGA APPLICANTS ! APPLY NALANG KAYO SA IBA!

this company is family oriented kasi halos lahat ng mga mag kakamag anak dito ay pinapasok ng HRD dahil kulang sila sa mga applicants! hahahhaha! mag asawa, anak, pinsan etc...name it they have it here!

Super petiks d2..lalu na sa account namen! HSBC inbound! (HSBI)... pinaka astig na team ung STRACCI..Coach Shanda keep ya head up! hehe... Coach Amiel.. Rock ON!! haha.. Kaso konti lng chiks d2 samen..mas madame bading! c ASHLEY! ang bakulaw na bading! ha

Dis is my shout 2 all my hommies in HSBI.... VIC AUSTIN,JABY,MYLES PINEDA,TYKE,MAC SARIO,KING,EARVIN LOPEZ

si ASHLEY yung feeling maganda hahahaha! mukang prinito!

meron pang feeling macho si SHIKKO hahahah hoy wake up dude di ikaw si brad pitt!

not as competitive just like it was years ago. Agents would go: "mey ay spek wid mistr smith?" "wachama call it?" hey! there are better centers who have agents earning more than 22k a month + allowances! (attrition rate is high - you get the p

knowledge use what uve learned in college dont depend in those call center soon well find ourselfs kickin our ass outta country for every reaction dez an equal reaction hit and ring mah digitz for reaction.. thnx foe having mah messaj flow in your

flow in your eyez 09062217069 think twice!!

but you know what! i really loved to work in a call center! coz thez a growth... wahahahaha

bagsak ka lang sa QA or naterminate ka kaya ang bitter mo. There's a lot of people applying out there who deserves your position. Grow up bantot ng paa mo!!

ANG DAMING WALANG PINAGARALAN SA ICT LALO NA SA PANASONIC FAX. SANA MAFILTER SILA. QA TEAM PAKITERMINATE NA SILA PLEASE. YUNG RECRUITMENT PLEASE DONT JUST LET THIS KIND OF PEOPLE JOIN THE COMPANY. THEY STINK!!

ICT is the best! high salary, night diff, overtime, big commissions, bonuses, spiffs, outing, team building, ANNUAL INCREASE! SAAN KA PA? syempre ICT GROUP NA! ICT UNION BANK ok diyan. TO ALL JOB SEEKERS VISIT ICT GROUP ORTIGAS CENTER!!!

WANT HIGH SALARY? BIG COMMISSIONS? BONUSES? JOIN ICT GROUP ORTIGAS CENTER NOW!!!

ICT the BEST!!!

yeah. they (ICT) compensate well.

i'm with ICT for 3 wonderful & rewarding yrs. would not leave this company for a second! THANKS ICT FOR ALL THOSE GREAT YRS!!!!

i'm with ICT for 3 wonderful & rewarding yrs. would not leave this company for a second! THANKS ICT FOR ALL THOSE GREAT YRS!!!!

ICT is the best! high salary, night diff, overtime, big commissions, bonuses, spiffs, outing, team building, ANNUAL INCREASE! SAAN KA PA? syempre ICT GROUP NA! ICT UNION BANK ok diyan. TO ALL JOB SEEKERS VISIT ICT GROUP ORTIGAS CENTER!!!

(ICT) compensate well.

ICT Group Ortigas Center ICT Group Recruitment Center 14th floor Unionbank Tower Meralco Avenue, Ortigas Center Pasig City Philippines ...APPLY NOW!

love this company. ICT a good place to work.

sino yung may pinsan sa band na bamboo diyan sa ICT? wow! sikat!

sabi ng friend ko maganda daw yung mga benefits diyan sa ICT. lalo na pag matagal ka na diyan.

BAMBOO... the best rockin' band. cno yung may pinsan sa band na BAMBOO?

even manny pacquiao can pass the interview here.

ok sana sa ict. ive been with them for more than 2 years kaso yung ibang accounts mapolitika tlga! pero they compensate well un lang ang taas ng tax pati commissions taxable. pero i have no regrets naman being with them yun lang sana yung commission tlga

thanks ICT for the increase. im still loyal to ICT GROUP!!!

Just do your job well. & surely ICT will compensate you enough just like me & my other collegues. by the way i've been with ICT for 2yrs & 3mos.

I'll miss you guys so much... No matter how others percieve ICT, I will always owe you whatever I may achieve.. which me luck here in Chase -Coach Capital One

11,500!!!

MAHAL NA MAHAL KO ANG ICT-CAPITAL ONE!!! THANK YOU FOR THE MEMORIES... :'-)

ICT!!! rock and roll!!! ok dito pag magaling ka and marunong ka makisama... san ka nakakita may quarterly bonus! enjoy mo lang yung work mo may mapapala ka!

malapit na quarterly bonus!!!

ict group marikina has a lot of bitches..especially in market research account....

My cousin applied at ICT and for 3 months during training, she didnt get even an allowance. they keep on telling her.., next month nlang daw after ng training. isnt that against the labor code or something?

nice compensation although taxable ang commissions.

CITIBANK IM ROCKS!!! keep up the good work guys.

Magaling yung supervisor ng Citibank IM, yung mga TL's, Coaches, @ mga agents. keep up the good work guys.

To the Citibank IM supervisor, TL's, coaches & agents keep up the good work guys. good job!!!

what does ICT means? can somebody tell me what ICT stands for? Ive been working here for 3 years yet i dont know what ICT means. hehe sorry

To coach Russel of CITIBANK IM we will miss you. thanks for all the help & happy memories you have shared. may you rest in peace.

Comment ko lang sa mga IT ng ICT RCBC----OK lang, minsan tagal ng mga work order na pinapagawa namin bago macomplete. UB-Ok talaga jan mga IT ang sisipag, especially si NOEL SIlVA at WES MADAYAG, grabe super down to earth sila makisama sa mga tulad na

may dress code ba???

may dress code: dress down !

..paki update naman log-in's ng agents very 'jurassic' ang way namin kaya palaging over breaks or late unlike in other callcenters na fingerscan nalang sila or by their log-in sa softphone or avaya ang attendance!...PLEASE!... AND YES, FREE COFFEE PLEASE

..paki update naman log-in's ng agents very 'jurassic' ang way namin kaya palaging over breaks or late unlike in other callcenters na fingerscan nalang sila or by their log-in sa softphone or avaya ang attendance!...PLEASE!... AND YES, FREE COFFEE PLEASE

FREE COFFEE PLEASE!! FREE COFFEE PLEASE!! FREE COFFEE PLEASE!! FREE COFFEE PLEASE!! FREE COFFEE PLEASE!! FREE COFFEE PLEASE!!

CAP ONE THE BEST... miss na miss ko na kayo guys... part timers... sobra!!! mga coaches... ict... daming iniwang magagandang memories sa akin... cap one is the best!!

bulok ang Marikina Branch!..bakit, wala na bang pang rent ang ICT ng better place? tumutulo pag umuulan sa monster account area!...Free coffee, yes! puro H20 lang!he,he,he!!!

bring back the old people in recruitment! wala na kasing screening ngyun kamuka dati! tangap nalang ng tangap ng tao ngyun! kahit si pacquio papasa nga! bobo yung recruitment team ngyun!

how much is the salary?

marami kasing pera ang company kaya wala sila hinayang. kaya kahit si pqcquia peede.

okey sobra sa ICT, mababait ang mga tao. kaya lang may mga buisit at tsismosa din jan, kilala nyo ba si Yasmin Masukat???? wag nyo nang kilalanin at masisira lang ang araw nyo. Kung anong itsura nya ganun din ang pagkatao nya!!!! BABOY!!!!!

ang dming knukuhang agents ngyon san nyo paglalagay yan lhat. eh ung ibang agents pending pa sched nila..somethings fishy going on here..

Ganun pa rin ba ang hiring process nila? kahit average ehh makakapasok?

recruitment sa shaw, kadiri.. ang kapal mgpuna ng accent ng iba, mali mali nman grammar at wlang twang! yuck!

Keep on keepin' it real,ICT!Hsbc Inbound...heck,i'm not going to leave the COSA NOUVA!!!Vitale,Stracci,Fanucci,Guillano,Salvatorre ,and Tomassino...We'll definetely make an offer they can't refuse.Boss Amiel has all the agent's respect.he may not seem to

sa ict ako nag.work ngayon.. masaya naman at mejo petiks talaga sa acct namin (intersections). mejo m.politika din na acct. ang bwisit sa ict 'yung sweldo.. ang baba! kung may dispute ka sa sweldo mo, good luck! kelan mo pa kaya 'yun makukuha!?

ok lang sa ict kaso problem eh it chamges today sabi nga nila

What does ICT stand for? It Changes Today [ICT] It Changes Tomorrow [ICT] and it's not a good comment

hay naku ganun pa rin dito sa ict. sana naman magkaroon ng changes. kawawa naman kami mga ahente dito. tapos kronos pa. baka mamya dumami lalo dispute

lumipat kami dito sa marikina last nov. grabe dami resign dito. kung gaano kapangit ang lugar ganun kapangit ugali ng mga “boss” dito. i'm just waiting for my final interview resign na rin ako

dami na gusto magresign dahil sa kronos kung basic mo 14k lumalabas sa kronos 12,500 n lang di na nila binabayaran yung off. di katulad dati

TL Carla seems friendly to everyone but beware when you turn your back.

alam mo you're right. will check nga if ganun sa amin kase grabe issue na kronos sa amin. before kc me basic pay ka in 15 dyas ngayon parang no work no pay ata

everybody's just wating for their QB after I think resign na rin sila parang ako. hahaha

Some reps already applied at HSBC Fort, Makati, othrs JP Morgan Makati. Ung sakin naman Dell MOA. I can't wait to file my resignation

I wish the good all days. Saya saya pa namin noon pero ngayon grabe parang lahat gusto na umalis

lgeh bng hiring sa ict? bkt gnon, pg nag fail k within 3 mnths kp pdeng mag apply, pro bkt s iba 1 mnth lng pde k ng mag apply uli?

Hey! i have been working in ICT for 6 months and guess what? Im leaving! Not because I hate it, because I just have to.. ICT is'nt that bad nor it is a good company.. Its just that there are some people who are really a pain in the ass.. That is all..

i love working at ict b4.but now i hate it.they're treating us like work horse when there's a lot of cols,but they'll send u home wen they dnt nid u.imagine wer colng 4 inbound and outbound.san ka makakakita ng gnun s iba?at ung work force nmin n bruha c

Stay here at ICT it's the best!!! Ave

Pede ba pakitanggal si galvin sa account nya kase literal na display lang sya. Ooops wala palang makakagalaw sa kanya coz og Ling. Sori na lang tyo

panu po mag-apply???

sana makapag aply ako dyan para mas malapit ako sa pinapasukan ko sa marikina fro now i already work here in de lasalle university taft manila but malayo samin kaya iwant to work here thae best of ICT :)

ict cabanatuan!!! wow rok on! amf

Grabe! ang HR ng ICT Shaw, sobra kung magcriticize as if ganon cla kagaling magsalita eh kahit cla mismo kelangan ng training. They should know how to treat the applicants coz they make them feel na they're dominant. Ang yayabang ng HR dito kaya advice ko

the person tells na bobo mga taga ICT,I dont care if ur upset maybe your 1 of those agent that has no character or,its better maging bobo dhl pwd yan maturuan,kaysa nman sa tanga like you

ICT is a good company, i know a lot of hoppers na nag stick sa ICT, mabilis kasi promotions, malaki sweldo, ok naman compensations, yun nga lang todo talaga tax dito, as in maximum mag remit, pero kahit icheck nyo sa bir buo naman na ibinibigay... kung na

wala ng acct namin [intersection] ang balita ko nasa cabanatuan na daw pero bat ganun nag cross train pa sila ng mga tga chase pulitka tlga tang ina kasing pulitka!! ganda na ng buhay namin sa acct namin tapos nilipat pa sayang yung "chat" eisdev

why is it that the ICT group in riverbanks dont have any contact number? i like to call but i cant because of it.

This is my shout out to all mah homies in hsbc - Vic Manlapaz,Kiko,King,JD,Danny Boy...

hiring ba kayo ngaun? vocational graduate pala ako. salamat

recruitment process sucks as in allot!!!!! imagine ht phone interviewer read something, its a paragraph or something and in the end she will ask you about that something she read... imagine parang hinahabol ni kamatayan yung interviewer.. ...

ICT is d best callcenter. Good environment for good people. UB rocks! -Tina turner of HSBC CORE

ict shaw is new but the floor/training room stinks lalo na yung chronos mali-mali even the system was slow ang dami pang password (ang takot sa magnanakaw kapwa magnanakaw)

ICT is good but the marikina site is the WORST. arrogant recruitment team. arrogant tls and having "mass-hiring-mass-termination" syndrome, especially in their Virgin Telecom account. I've got worst recruitment experience and so as with my colleague who i

gnda sna s ICt kso pg ayaw sau ng ng-iinterview b2lisan nya ung pgsasalita pra d k mkpsa s exam nla. such a pity.

semperian collections the best and the easiest acct in ICT power!!!!tl pao

YUP DMI NAGSSBI HIGH COMPENSATION KSO NPANSIN KO LNG MGA PANGET HINA-HIRE NLA.. GANDA KO KC.. SAYANG.

LINTEK ANG RECRUITMENT PROCESS DITO.. MAMAMATAY KA SA GUTOM KAKAHINTAY! AT PATI SA LINTIK NA PHONE SIM NILA, 30 MINUTOS KA ATA MAGHIHINTAY DUN SA PARANG SPACE SHIP NA EWAN, TAS SA SOBRANG KABAGUTAN MO EH MAGUGULAT KA NA LANG AT NAGRIRING NA PALA! PESTE!

ICT is the best call center company i have ever known sa mga bumagsak sa ICT interview? use it as a stepping stone para pagngapply ka uli dkana bumagsak,,,bwahahaha!dont blame ICT...

where can I go to apply? I live in makati do they have sites here? please text me at this no. 09274034420 or call me at 8977675.

the best si boss jowell ng WAMU super bait and understatnding

sa ict ortigas pa ba nagwowork si mr. adon roi alfonso??

anu anu po mga test sa medical dito??

I've been here in ICT Marikina VMU for almost a year, and now i have to say goodbye, not because i want to but that is the right thing to do..I have to focus on my study. But regarding with my experices I had with this company, It is very rewarding, they

Dunn and Bradstreet (2006-2007) - the best sup - NEJ MONTALBAN - the best TL - VIC SAMBO - miss you guys! TEAM G2 - you'll always be the best agents... thanks for the good memories... hope to see you all soon!!! LUBELL MENDOZA, MAYLENE CELMAR, JASPER NADA

Wag lang sobra,tinuturuan ka maging bobo!

HeLLo ICT we'll soon to come!..Juz wait for us! nd surely ICT will become the very best companies ever!

been working here before for 5years, ok sana kaso when kronos came in, d nila compensated ung full salary natin, they assume you work at a set number of days/hours per month e panu pag february or me mga holidays? d po inaadjust ng system. Sadly ang saya

walang wenta d2..lipat nlng kayo ng TRG...THE BEST>>>

Di rin nmn madaling makapasa sa ICT,(mayabang na lang ung nagsabing madali),mejo matagal nga lang processing time nila. Ok din ung compensation,ung iba lang,after regularization pa.madali ang promotion sa ICT.

si minet ng equifax rcbc mukang buntis at losyang pero wala naman sya bf. hahahaha!

bakit ganyan ang mga taga ICT??? sila sila lang ang nagsisiraan.... ibig sabihin ba nyan hindi magandang pagtrabahuan ang companya nila???? nakakadistract naman....

THE BEST SUPPORT GROUP EVER --- TEAM CHASE!!!

nasa INTX pa ba ung bobang sup jenifer nunez? wlang ginawa kundi magpakyut sa mga clients di nman kyut puro gums pag ngumiti! di marunong magalaga ng agents, laging walang alam pag inapproach mo, leche ka, ikaw ang dahilan kung bat ko nilayasan ang ICT ka

I have a complain, I have resigned from ICT since Dec 2008 and until now I do not have my final pay. They gave me a number to call but all I can hear is an answering machine. It is March 2009, til now I do not have my backpay. They said to from 2-5pm yet

It sucks esp PBCOM because til now nobody is answering the finalpayroll hotline. I need my backpay!

astig dito sa ICT...good pay..may times na toxic,petiks..masaya..semperian,astig!!

semperian nuvell collections is the best acct in ict>it is the opposite of customer service coz here where doing customer harrassment and we called their phne 15 times a day dito pwede kang mangbara ng mga customer na ayaw magbayad on time ganda laging pe

its so difficult to contact ICT group

I ICT cebu going out of business?

Is ICT cebu going out of Business?

i am new to ICT!!!ano kaya naghihintay sa akin d2?for those people saying a lot of worse is in ICT well think twice!!!

guy may data encoders paba? hiring sila?

mataas ba standards?

ICT is the best in terms of taking care of their agents. I used to be in INTX..had great experiences there..the people are very considerate..

hey guys. im interested in working here. how will i apply? walk in?

i don't have idea about your company but i like to try it i hope i can pass the exam or interview....09163923498

the best call center so far that i have worked in. the salary is always on time,never delayed. overtimes are well compensated and the computations of salaries and other compensations are accurate. the h.r department is very accomodating and courteous. my backpay was given on time without hassles. strict in implementation of policies but appropriate. If you're hardworking and would want to earn money,this is the place to be.

all of you agents who think they speak english better than anyone who's trying very hard to learn the dialect because of financial problems, I HOPE YOU ALL DIE OUT OF CANCER! if you're so into it then why dont you go to U.S. and be an American citizen. lakas nyo mang alipusta ganyan din naman kayo sa UNA. feeling american dahil sa profiency sa english pero pinoy na pinoy dahil umaapaw sa doctrine ng CRAB MENTALITY.

guys apply at ict and make sure ur gonna get into chase account.if chase will see that u have strong performance they'll give u an offer. around Php22-24k.seriously,

Hi, I just wanna know from what time does ICT training start and end... i am planning to apply in this company; however, i need to make sure what time for me to fix my schedules in enrolment. Your response will highly be appreciated. Thanks!

guys,newby here.. is it worth to apply here? daming negang comment may iba mganda naman kaya langparang di kapanipaniwala kasi parang totoo mga cnasabi ng mga nega..

ICT Group record in Call Center Directory was last updated 2009-11-20

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