|
Call Center Directory > Call Center Companies > IBM Call Center IBM Call CenterIBM Call Center
Description: Manager - Six SigmaManager - Six Sigma (National Capital Reg - Makati City, Mandaluyong) Responsibilities: * Function as primary Six Sigma leader and key resident subject matter expert regarding Six Sigma initiat ...Install Support EngineersResponsibilities * Provide technical support to small business owners for an accounting software application. Requirements * Must be college graduates of a 4-year course; preferably ...Vendor ManagerRESPONSIBILITIES: Responsible for daily monitoring of respective Lotus Notes Service IDs, obtaining and prompt posting of all purchase order documentation, time and expenses records and Invoice Payme ...Payroll Transition ManagerRESPONSIBILITIES: • Focus on accounts in transition - in-charge of staffing the new accounts - works with the transition team to ensure all tollgates are met - ensures smooth transition of process ...Japanese SpeakersREQUIREMENTS: Candidate must possess at least a Bachelor's/College Degree in any field. Required language(s): Japanese At least 1 year(s) of working experience in the related field is required fo ...Solution Sales RepresentativeRESPONSIBILITIES: This person will handle sales of Software products for South Philippines and will be assigned to the Cebu office but will also cover other areas in Visayas and Mindanao. T ...Transition & Project Management ManagerResponsibilities: Follow a Project Transitioning toolkit and ensure thru regular reviews and audits that all projects transitioned in the company are as per the laid down process. Physical documenta ...IA Tax SMERESPONSIBILITIES: The Mobility Subject Matter Expert (SME) typically has 2 or more years of IA Tax related work experience. He/she embodies HR BTO culture and best practices, has deep customer unders ...Reporting/Productivity AnalystResponsibilities: PROFILE: productivity analyst - industrial engineering grad industrial engineering experience IE from BPO industry IE manufacturing industries Metrics & Reporting Profile da ...HR AdviserRESPONSIBILITIES: Co-ordinates assigned HR policies, processes and programs or implementation within the business unit. Resolves escalated issues from the Shared Services Centre, and provides indivi ...Sales/Bid Support SpecialistsQualifications: • Excellent oral and written English communication skills • College graduate of a 4-year management-related course • Proficiency in computers and internet applications • Good analy ...IBM Philippines Job OpeningsIBM Philippines, Celebrating 100 Years of Progress. Be part of something great. Be an IBMer. Call Center Agents for Banking and Financial Account IBM Call Center Agents deliver world-class custom ...IBM Call Center Locations: IBM Call Center Eastwood City-Libis | IBM Call Center Florida | IBM Call Center Illinois | IBM Call Center India | IBM Call Center Makati | IBM Call Center Mandaluyong | IBM Call Center Manila | IBM Call Center Nebraska | IBM Call Center New York | IBM Ortigas | IBM Call Center Philippines | IBM Call Center UK | IBM UP Ayala | Related Companies:
CallXtremeCallXtreme is one of the call centers in the Philippines. CallXtreme is the No. 1 in call center outsourcing in the Philippines. CallXtreme caters various call center operations. CallXtreme offers a
Inbound Call Center ServicesCall center consulting and referrals is exactly what Inbound Call Center Services do. And they do it fast because you need it now. Inbound Call Center Services spent years recruiting and cultivating t
ASIA Call Center LinkASIA Call Center Link is committed to set global standards for the call center industry in the Philippines through recruitment, training, and workforce outsourcing. ASIA Call Center Link is a divis
BCM Uphone Call CenterBCM Uphone Call Center is one of the newest call centers in the Philippines. BCM Uphone Call Center offers various call center services such as inbound/outbound campaigns, customer services, and onli
AdviceSync BPOAdviceSync BPO is a Business Process Outsourcing company and Call Center with ISO certified working for various clients in USA and India. AdviceSync BPO is specialist in Call Center, Inbound Call Cen
Comments: (0)
well, i worked here. the incentives are good but management sucks Awesome place..one of the best place to work...you should join The company IBM itself is BIG.... but the Management especially some TLs and OMs suck donkey ass BIG FREAKIN TIME!!!! Most of them don't keep their words that they will give token of appreciation to their agents. Agents work their asses really hard and th Agents work their asses really hard but Most TLs and OMs take them for granted. How we wish IBM U.S.A. will know about this. MR. DEEPAK KUMAR.... wake up!!!! most of your employees handling your agents are making IBM Daksh VERY VERY ugly. Defend your agents because they are the ones making IBM Daksh exist and don't take your Agents for granted.... FOR GOD SAKE!!!! very good no doubt it is no.1 reliable pantry service;food is great! friendly guards great place to work but management sucks especially in Shutterfly lax work environment but management policies suck. salry modification takes a century to process. eBay is the most stupid account i've ever handled. it's system is always down, making work tedious! they base your performance on CSAT or customer satisfacti i would certainly advise against applying as a chat rep for daksh!! dati enjoy pa q magwork sa ibm as a chat rep. kc pwede mag youtube o mag mp4. pwede rin mg friendster myspace hi 5 ym at kung anu-ano pa. e naun bawal na mp4 at nakafirewall na mga networking sites. inalis din ang volume controls ng mga pc. pakshet talaga I've been working here for 1 year now and this is the only workplace that I find where most of the people are very nice. Hindi uso ang pulitika. Kahit marami ng restrictions sa production floor, masaya pa rin. Cool environment,wala masyadong pressure. The There's no work place like IBM. At home kami dito. It's simply the best! can someone please tell me how much the salary here in IBM daksh?also allowances?do they still have email support? tnx worst call center work experience ko dito! VA training palang nakaka badtrip na trainer, leche ka biatch! di ka naman magaling kala mo kung sino ka! Mababa magpa sweldo dito, ke dami pang biatch! pangit ng pantry! how much is ur salary to CSR?????? how much is ur salary?????? how much is ur salary?????? how much is ur salary?????? how much is ur salary?????? Magkano ba ang starting salary dyan? is the IBM Daksh Commonwealth just a recruitment site? and the site in Mandaluyong just a recruitment and training site? I work at sfly and its moving to commonwealth, so, no, THAT site isn't just for recruitment. pretty good benefits, low basic. mgt sucks coz they let sprint take over our little room here and have us travel to the boondocks of commonwealth if we wanted to if we wanted to keep our jobs I love IBM daksh! Pwedeng makapasok college graduates and even high-school graduates. Wow! Adnd everybody's in the same footing when inthe company. I'm really glad walang pulitika dito.. parang sa kindergarten class.. Daksh forever! yea parang kindergarten, ndi organized Kung sino man yung mga nagcomment na hindi maganda dito sa Daksh, sila yung mga taong walang kasiyahan sa buhay. Parating naghahanap ng "mas". So far this is the one of the best call centers that I've known. Well compensated lahat ng hardwork mo, sure may Worst place I have ever worked, the management treat the employees like children. Had to always argue with my TL whenever I needed to take SL over how sick I really was. I'll never go back to a hole like this. I feel sorry for employees still working ther may i know how much the salary here?ilang percent Night dif? how about sa email and chat support. i heard lang kasi mababa ang salary dito pero di pa ako maniwala na ganun dahil this is a big company. someone answer me pls. thanks so much please will someone tell me how much the compensation is here. im interested to apply here for email and chat support. thanks so much May i know how much the salary for email/chat support? i am interested to apply for that position so i will very much appreciate your reply. tnx ganda sana sablay lang mga boses...galante nga yet napaka in human!!!lalo na sa citiphone!!!! ang okay lang na trainer jan is ritz... jaime andrada sucks!!!!!!! Well sorry guys but WE don't have that unfortunate experience/s w SYKES.. here's y: Promotion is fast, raise given after a month, have the highest VL &SL credits in the industry: 20 each and BOTH convertible to cash (san ka pa?), u and ur dependent have a ... medicard automatically, from the 1st day of training plng, NOT just free coffee, but free vendo pa (haha) and of course, the best theme parties ever..so san ka pa? SYKES na! how much ang basic sa email/chat support????? Yeah, mas maganda talaga sa SYKES!!! Company that will surely give you growth and opportunities for professional development. Sure, there are some not so good people, but it's not the fault of IBM if some have personal agendas. ANYBODY FROM IDM WHO HAPPENS TO KNOW VANESSA ZOLETA??? INGAT KAYO SA BABAENG YAN. SOCIAL CLIMBER NA ESTAPADOR PA! GRRRR!!! bakit gusto nyo sa email support? wla kayo pag asa dito, pinoy na may hawak... malakas ang pulitika dito... kapag hinde ka sipsip,hinde ka mapropromote. slave driver pa mga OM... letse. gusto ko na umalis dito... :( Worked 3 & half years at IBM Daksh Mumbai. Corrupt Management. In the name of cost saving the employee's are ripped off. Some employee's are made to work on their week off's without incentives or salary. HR policies change based on how popular an employee I was a long time senior manager at ibm daksh. management is very corrupt and dirty but they are good in hiding dirt in every client audit. bonuses have hidden strings. good place to work if you like being lied to. bukas na ba yung sa commonwealth? what is the application process and how much is the salary??? The best Yeah this company sucks!!! I'ved attended their training but the allowance wasn't given as promise! They will be asking pa when did u attend the trainig? Haller!!! U guys have all the info! all you have to do is to check!. You guys are corrupt! Estrada is ok sana kaso yung indian na boss ang gago... mga under nya nag-aalisan na dahil sa ugali nya... bakit mas madami ang negative feedback dyan sa IBM. I akala ko maganda dyan. Nakakatakot pala ang dami nyo negative comments. Kung totoo yan malalaman din yan ng IBM USA. yeah!!!my kakilala ako jan, epal, kala mo maganda at magaling What did u say?! HS Grads can be hired? Are u FREAKIN' kiddin' me! I've tried applying once at IBM Daksh Commonwealth. There was this lady who interviewed me and gave me high praises for I pronounce words well as what se said and that n coz I know so many What? Did u just say they hire HS Grads? Hahaha!!! I've tried applying at the Commonwealth site and there was this lady who gave me high praises bcoz I pronounced words well as what she said and bcoz I know so many lang. like Portuguese, Romanian, Dutch, FINAL Interview doesn't mean your safe -- TAKE NOte!.. I just got declined afterwards. Reasong: Don't know exactly crappy place to work in, 9 1/2 hour shifts, no overtime pay, forced relocation to a remote place called commonwealth avenue where decent food is nonexistent and your security is always at risk. Look for another employer as much as possible. IBM is the best company ever. I regret that I resigned. the best company I'm working here ryt now & so far so good ang treatment nla hir...i'm a tech support, I can only say mhrp ang account q, but its up 2 u if u'll work very hard to get a high CSAT..its my 1st call center job so I'm grateful that IBM is my first call center Jarret of livewire.. wlang kwentang trainer.. sobrang yabang.. siya ang dahilan kaya marami nagreresign at bakit nagsara ang Yahoo! ...umalis ka na dyan..!! mayabang na walng nmang binatbat.. mas magagaling pa yung dating mga trianor syna.. how to apply po im a fresh grad.. bs in computer science grad. good company that has a few bad people. Many Team Leads and support staff in project ruby have resigned due to bad support/workload from OM Edsel agents have so many pay disputes from certain TLs. 2 TLs that are corrupt are protected and rewarded by that KALA KO SA AMIN LNG AMY BAD COMMECT HALOS LAHAT PALA NG CLL CENTERS. HEHE..... They provide excellent training... the 30min lunch suck though... i am working here in ibm for almost a year now. management is good ,is just up to you on how you perform as an agent, if you are an agent who's looking for a avail mode/ or petics mode well this isnt the center for u! you CAN earn 30k or more every month i want to work here! hay nku wala ni 1 ngsbe kung magkano salary.. I smell somethin' fishy. cguro sobrang panet basic d2. Well ang saya dito!!! sobra bait!! lalo na si Ivy BELLO! THE BEST TRAINER na sd and TL OJT pa... the best... sobrang saya~!!! I'm one of the pioneer for IBM-Daksh (PBCom Makati) way back 2004. The original management group are great pero noong nawala si Jojo noong 2006 lahat ng magagaling na manager at supervisor nag alisan na din and I'm sad to hear negative comments about the The salary depends if you have exp or not, if you're a newbie, then most probably you'll earn around P15k (package na un). I'm based here in Commonwealth, and all I can say is there are loopholes, but, loopholes can be found in every callcenter, right? Wh i have work in a call center there in the phils, now im here in the mid-east working for a telecoms company, well, policy-wise, callcenters in the phils are way stricter, though technology wise medyo huli jan sa atin, here where i work, ang luwag and ang I used to work for IBM Daksh. WHile working there i thought it was great. Ngayon ko lang na-prove it 's not. I resigned last February. It's already June and i still havent received my last pay. It's true it's nice to work there kasi mababait lahat ng agen Hello HR dept, our regularization contract still perding!???!! we need money even though its only 1k raise, that would make a difference.some of our team mates did not have any raise even dey already signed the contract.. ok naman dito sa Daksh .... friendly people kahit hindi mo ka wave ngingitian ka and will answer your questions. Kaloka lang dahil walang back pay nung nag resign ako, 1 yr and 4 mos ako dun...last salary at leave credits lang daw!!!! Eto pa nung i check ok naman yung IBM for one thing the people or your co-agents are ok. ibm do stand for quality for the account that you work for... in terms of salary dati dami nilang incentives for their agents pero ngayon parang onti na lang yung visible. and also mapul bkit gnon, kharap q na yng mg-iintrview tpos sabi s akin wait 4 my call & we'll do d interview over d phone. bkit ayaw nila mg-intrview ng harapan, laging over d Avaya phone? The main office (Edsa Central) have pest problems. Rats are literally walking in the prodcution floor!!!! Is one the lowest. That is the rating you deserve.Deploy somebody in your HR who knows how to evaluate the right candidate for you CSRs. Ritchelle Toledo needs training. If one is the lowest rating , I would give 1 to IBM's HR services.How would you tell right away that an applicant is unfit to assume the post of CSR if you observe some errors in his manner of enunciating certain vowels and consonants.This is normal for p before you declare IBM as worst call center, then think twice since there are lots of call centers that are wayyyy worse than IBM. I am an IBM-Daksh employee and assigned at Concorde (frequent flyer program), in my 6 months what can I say is the way th before you declare IBM as worst call center, then think twice since there are lots of call centers that are wayyyy worse than IBM. I am an IBM-Daksh employee and assigned at Concorde (frequent flyer program), in my 6 months what can I say is the way th IBM is a nice company, however, dont expect too much from this company when it comes to its leaders. They are not pro-agent. That is their way of getting a promotion i'm currently working at IBM Daksh. All i can say is Daksh is a nice CO. HR is very strick w/ grammar and pronounciation. You will undergo Strategic training if you have a potential. You will go directly to Voice and Accent training if you pass d final in We used to have avail time of 2hrs in my acct during offpeak season. In peak season we have a lot of calls waiting. We have good TL's but they already resigned. TL's here are very strict in the acct policies. Sad to say they already reduced number of agen pros-incntivs,gud wrkng envt,activ hr &emp relations,nice pantry w/flat tvs &gmeconsoles,increase aftr reg, con-a bit low starting basic to sum it up, i had a wnderful wrking exp here! love ibm & i miss it.. Sa lahat ng mga Bitter sa IBM manigas kayo at mamatay kayo sa inggit! Hinding hindi ko toh ipagpapalit sa iba Nver pa ako nakaranas ng discrepancy sa sweldo dito sa IBM, kc chinecheck ko web time ko..tanga kayo kung may discrep kayo haller..dun sa mga may discrep bobo ka ba di mo alam i-check web time mo para naayos kung may mali kang log in! haller..napakabilis nila magayos ng web time at discrep kung magkaron yuck sykes..haller..bagsak na yan eh..galing dyan isang taga IBM ngayon..haha binayaran sila ng sykes kc dissolve account eewww wag mag epal taga sykes dito puleezz Ok dito sa IBM, they compensate you base on ur experience, nag demand ako ng asking salary ko sa interview at binigay kc based yan sa experience kc marunong mag acknowlegde IBM ng kung magkano ba market value mo..di ka babaratin..ng ma regular ako, tumaas pa lalo salary ko not to mention yearly increase Im in a tech support account, uk based so midshift, may shuttle kame pauwi, fixed weekend off, fixed sked rin mon to fri..di masyado queing depende sa araw..san ka pa! IBM can never be compared to other col ctrs, they know how to compensate u, no salary descrep unlike sa ACS na bulok kadiri..magnanakaw ng pera ng tao puro hayup pa ang mga tao, puro walanghiya Im proud to be IBMer! The best OM ng account namin na c Maynard..sobrang bait, pati si Boss PJ, yung iba lang sa leadership and support hindi ok pero may action ang hr pag nagreklamo ka..di tulad sa ibang col ctrs.. 13K basic pay d2, kung may xperience k!...hello and they usually hire newly grads kc may mbba offer s knila... To IBM USA please see to it that your management in OBM Daksh Phil are pro-agents. Many good agents resigned because of bad management. IBM Daksh is the best BPO company :) i used to be a proud ibmer.. hndi n ngayon badtrip management e baba pa ng pay.. lipat nlang tyo Apac.. dmi pretty grls dun -------------- LANG KWENTA D2---------- YUN LNG ------------ To IBM Daksh in Edsa: Your HR is too stupid to promote agent to TL that has no management skills. Your agents are suffering from this ill managed TLs. Shame to them! Yes, IBM Daksh was the best BPO, but not now anymore... because theny never valued the pioneers and they have resigned...now they have TLs that has poor people management skills. Tsk Tsk 1=worst WORST ACCOUNT-eBay WORST OM ALYCE ERMITA WORST TL-YAN MABILANGAN Im in a tech support account, uk based so midshift, may shuttle kame pauwi, fixed weekend off, fixed sked rin mon to fri..SAAN 'TO?, COMMOWEALTH BA? your security personnel sucks and not accomodating, not mentioning very rude one good thing is that you'd learn a lot...kasi almost every month me training ka for other department within the account...master mo yung account mo.. yun nga lang medyo hilo ka naman :) working atmosphere is the best... ibm is the best! ok nman sa ibm kaya lng cross cut sila ngayon hay... It was Okay when the guys from india were in charge.. But when they started hiring pinoys from the Outside to manage, that's where the problem started. especially those who don't know the process and makes decisions based on mumbo jumbo metrics That they Best Account = eBay iba iba opinyon lang but i enjoy working for ebay..the management is great, and i like my OM Alyce she listens to you and understands, she tries to be flexible to our needs kuripot nga sila ngayon how much pay dito? tnx. I can't wait for December! It's NOT the IBM you imagined. If you want to get a life, stay out of IBM! Tell you, mate-turn off ka. I workd here,i had fun during d trng days w/michael caballero's class.magaling ang trng..d uso petiks.friendly mga tao & approachable..though may TL na kupal tlaga.If I wud ask to stay hir,I wil basta tanggalin nila mga kupal na TL. NOT WORTH IT. i like working for IBM Daksh, the benefits are good, ok pa rin sya kahit medyo cost cutting... someone mentioned Alyce Ermita - best OM in my opinion, baka CareBay ang sumulat ng negative! kaya! :P Okay naman sa IBM! Sa eBay ako na assign. So far okay naman management. Gusto ko si Alyce Ermita...okay siya na OM. Gusto ko yung stack ranking system and monthly RnR Management is not good.. Lalo na yung hired outside.they dont know the process! They push people! shove pala...to metrics na walla naman silang idea kung paano ginagawa. tapos the managemeant has poor motivational skills. the best they could do is slap a Okay naman working environment. ok din incentives. kaya lang pag dating sa basic salary titipirin ka talaga nila. para sakin... IBM... It's a Big Mistake... IBM... It's a Big Mistake... titipirin ka lang dito... hoy! hr management! san niyo dinala yung papel namin?! nag re-apply kami jan... lumamon kami ng pride tapos mas papaboran niyo pa yung mga applicant na hindi nga alam kung anu yung "customer care?" If you are a WF, you will earn a lot here. I agri wid sum of da erlier coments probyded.mgnda tlga sa IBM,yung mgmt lng panget. e.g. yung account na Whitney-eBay-chat/email sya. mganda dati mgmnt, kaya lng bulok n mgmt ngyon kya dami ngreresign. test --ayaw ksi mapost ng mga nauna ko n comments Ok sana IBM pero wala na yung fave boss ko - SOM Jay Allauigan. Ito ang da best madaming petiks na OM at TLs dito. napromote ka nga, ung salary mo naman parang barya lang pero trabaho mo, daig pa OM. pano naman un? tapos ung VP pa, ung putanginang Punjabi, hambog at di maintindihan Well, I heard Armie and Dax has resigned? good for IBM Daks! IBm? datii sobrang ganda dto, dali ng work bsta dali lng sundan workflow. kso ngyn parang nagpplit lng ng dmit kung magplit ng policies and kailanagan mo sumunod agad kung hndi bagsak metrics mo.. management here now sucks!! eBay acct to.. I heard Dax has resigned? well good for him rather than masuspend din lang siya eh. Is this true? A former SYKES TL has just promotes as OM here. I hope she's better that the previous OMs. I'm resigned though coz of lousy TLs. uamlis ako agad sa ibm daksh, wala kse wenta... FOR THOSE WHO ARE PREVIOUSLY EMPLOYED SA IBM BKA PWEDE NYO AKO BGYAN NG KUNTING TIP NG RECRUITMENT PROCESS NLA..TNX (Best Account = eBay iba iba opinyon lang but i enjoy working for ebay..the management is great, and i like my OM Alyce she listens to you and understands, she tries to be flexible to our needs)------ Gina kaw ba nagsabi nito?...hehehhe Well.. guys payo ko lang sa inyo.. kung gusto nyo ng trabaho wag d2.. sasakit lng ulo nyo.... hehehhe.. san ka nakakita ng company na alang Christmas Party? iraraffle pa para lng mag karoon ng Xmas Party---ala pang team building????? tsaka isa pa sa sobrang tyaga mo magkaroon ng magandang performace---100 pesos GC lng mapapala mo!!!! hayyyy... na well, mabait daw si Alyce oh? mabait ba yun?! papasukin ang buntis at sabihing uminom ng Alaxan? hahaha! Ganda dati dito sa IBM Daksh pero sinula ng ginawang mga pinoy ang management pumangit na. Kung may balak kayong mag apply dito, kailangan nyo magbaon ng madaming pasensya. well this is a good company when it comes to some benifits like health card, and other policies...but the salary is just relatively lower compared to other companies..then the management is not that good when I was there. But then again it's subjective. IBM= no christmas party, poor management, low salary..what more can u ask for?? wag na kaung mg-apply here m-frufrustrate lang kau.. I was an IBMr. I visited IBM Daksh in Pavilion and confirmed that Armie Dominguez has resigned. Well, shes's one of the TL with n mngment skills. Good decisin IBM Daksh for letting her resign. To: IBM Daksh HR. Please if you hire GUARDS please be sure that they have a high GMRC or better hire college graduates atleast they have taken Professional Ethics subjects. IBM Daksh Is a good company but not the Operation Manager specially the one that is assigned with the APPLE Inc., accounts, That manager only "CARE" about his site CSAT he does not care about the agents there! offer sa csr is 14k. sa tsr 16k. For future applicants & for reference as well: IBM Daksh gives a fiar amount of salary though the team leads & operations managers only consider themselves when they talk about metrics in comparison to other sites. IBM Daksh gives a good amount of salary though the team leads & operations managers only consider themselves when they talk about metrics in comparison to other sites. For future applicants & for reference as well: IBM Daksh gives a mediocre amount of salary and the team leads & operations managers only consider themselves when they talk about metrics in comparison to other sites. BEST ACCOUNT (Mandaluyong) : APPLE (AKA RUBY) - because: full access to all sites, tech support kaya madali lang, halos petiks lagi! WORST OPERATIONS MANAGER: ERROL CATION - kupal face pagdating sa CSAT, gusto nya filltered lahat ng CSAT performer wala To HR: please naman, wag nyo naman sana i-base sa tagal ng empleyado kung pwede nang gawing TL, panu kung bobo naman?? ung TL nga namin marunong pa kami pagdating sa Product Knowledge, so what's the use na tinawag na TL dba? SAAN KA NAKAKITA NG ACCOUNT NA NAGTATANGAL NG NEW HIRE AGENTS DAHIL SA POOR PERFORMANCE? WITH ONLY TWO WEEKS OF EXPERIENCE SA FLOOR, SINONG TANGANG LEADER ANG MAGEEXPECT NG PERFORMANCE SA NEW AGENTS... OF COURSE THERE IS A LEARNING CURVE FOR EVERYONE. DI I agree, im with another call center already and im happy that I've Been Moved! Some of the tl's don't know of their own product. They don't know it but majority of the iphone agents are laughing their ass off because of their leaders most especialy, thei ERROR Cation: worst thing that ever happened to iPhone. even a monkey can be an operation manager but it takes a real man to be a leader. Sinong matinong leader ang magtatangal ng agents who only had a couple of days in the floor and the reason is poor CS Best Account: Apple Worst LOB: iPhone Reason: Errol Cation, worst OM in the whole IBM community. Alam ba niya na laughing stock siya ng buong IBM? ang tanung ko lang weh may INTERNET connection ba ditu or madming forums sites ang blocked? kamote na yan i need forum sites to keep me occupied In fairness when i started sa IBM it was ok.. hindi ko nga napansin ung months as it pass -by lalu na with the ruby account.. At first msaya ang mga agents kaya performing ung buong account pero as time goes by.. let say lumbas ung tunay na kulay ng mga b Please don't attempt to apply to the Apple account in IBM Daksh.. Esp. for iphone LOB because their OM really sucks!! Promise! rating: -1,000,000 dmi comments s IBM especially s eBay account ah! Well yeah that's true. When agents are performing, they increase the parameters para ala n maka meet. and take note... kakapalit lng, 2 months after meron nnmn bago. In fairness when i started sa IBM it was ok.. hindi ko nga napansin ung months as it pass -by lalu na with the ruby account.. At first msaya ang mga agents kaya performing ung buong account pero as time goes by.. let say lumbas ung tunay na kulay ng mga b ebay became the worst account since javier aquino became the dgm To MARIAN: what was the reason error was hired as an om? If ganyan si error ahdi ano pa ang higher ups? I don't think naman ganun ang higher ups ng Ruby. Sana you can look into this Matindi na talaga ang iphone account. Pati pa naman ang mga support dahang-dahang inililipat o di kaya ay napilitang lumipat. Paano naman kc ang OM di marunong. Kaya pala and executive na ng Apple ang mismong nagmanage sa account para ma check nila kung m Alam ba ni Error na sa ibang account ng IBM, cation na ang word na ginagamit pag may ginawang mistake o error ang staff? This is to commemorate the mismanagement he did in Apple iphone. Kung may dilikadesa pa ang OM ng Apple iphone, magresign na siya. Hindi na siya nahiya lahat ng top performer ng iphone nagreresign na dahil sa kanya. i'm so disappointed with IBM, how come they haven't notice that all those good agents is going out of the company. so it means only errol and those follower will take the calls for RUBY IPHONE. i don't think errol can get good CSAT... Grabe!!! sobrang kupal talaga si ERROL BALDOVINO CATION! walang kwenta. nakakahiya na naging OM sya! ibalik niyo daksh basketball league! Kasi wala naman talagang leadership skills yan si Error Cation. Kaya nga ang baho ng mismanagement niya sumasang sang hangang IBM PBCom at Commonwealth. The only reason he was promoted is he kissed his bosses ass squeeky clean. What a way to become an OM Kung walang skills whatsover yung om ng iphone at na promote siya, Thats just means that the guys who promoted put him in that position is doesn't have the skills and credibility as well. It's just simple syllogism. bakit ba ang sinisisi ninyo yung om eh hindi naman niya niluklok yung sarili niya sa position na yun. may nagluklok sa kanya dun kaya ang sishin niyo yung higher ups ng iphone. Sila ang incompetent at walang credibility. KAKAHIYA! I hate to say this pero IBM daksh has poor managemet, deserving people are just being ignored and non performing stays on top, dito uso ang acting TL, pabago pago pa ang metrics, yung sweldo ko = nlng sa sweldo ko 2 years ago ang liit Errol Cation Mag RESIGN ka na!!! In the early years of IBM Daksh, agents were promoted to Leads who does not even know how to communicate in English and even Tagalog profesionally or properly. It is just a fluke that they were promoted. Best examples are Lowyn Galvan, Jerome, and Aaron. IBM IS GOOD ONLY THAT THIS INDIAN PEOPLE ARE ROBOTS. DEMAND A LOT CAN'T EVEN PRONOUNCE PROPER ENGLISH WORDS Nagtangal si Error dahil daw mababa ang cust satisfaction. ngayon, after 3months lang, maghihire siya ulit ng 2 batch kasi ang reason daw ang queue daw ng iphone andami!!! so magtrain siya ulit ng bagong agents. tapos bababa nanaman ang cust satisfaction. Hahahahahaha!!!! Error Caution! MAHIYA KA NAMAN!!! clearly you don't deserve your position, you don't even deserve to be a leader!!! Iphone is better off, with a DOG as an operations manager than you. Your agents even wonder why you are an OM. Hahahahahaha! ang may kasalanan nga is yung nagpromote kay error kasi kung ganun ka hung-hang si Error, mas hung-hang yung nagpromote sa kanya. kaya thanks to the management, iphone is the most hung-hang na account sa IBM. wala naman talagang kwenta si error at higher ups eh ..kaya ung mga top performers nag reresign na mga walang kwenta ung mga natira dyan sa apple basura management tapos mag hi hire pa sila ng bagong batch anu kaya yun?? katangahan (just think of it) pina basura talaga managment ng iphone lahat ng tao dun basura pati mga TL lalo n ung mga TL na nakakakuha ng dsat pati OM ERROL=ERROR CATION=CAUTION ERROR CAUTION =Missmanagement ahhahahahhaha! SAKto PArang math lang ..easy as 1,2,3 walang kwenta d2! wala ng perfect attendance incentive, kadire ang fud sa pantry (pavilion), ung OM ng US GS ebay laging nakasibangot. ampanget! Ang OM parang aso, pag di niya kilala ang nakapaligid sa kanya. kinagat niya. Kung kilala niya, he would protect it. Kung ang OM ninyo kinakagat kayo, its either hindi niya kayo kilala or asong ulul siya! Ask Error, he knows a lot about this kind of stuff Everyone !!! bakit hindi tau mag kaisa and asked for Error Caution's resignation. Anyone who agree with me please reply with ERROL RESIGNED ! wow! cnung agent ung nagsabe na mabaet c Alyce Ermita? magpakita ka sa ken at ng makapagusap tayo ng masinsinan! 3 years na ko sa eBay, and sa loob ng 3 years na un, pinakagrabe ung last year, nung ngagin OM namen sya, everything changed, and para kang pr (1)Quoting: In the early years of IBM Daksh, agents were promoted to Leads who does not even know how to communicate in English and even Tagalog profesionally or properly. It is just a fluke that they were promoted. Best examples are Lowyn Galvan, Jerome, (2) I guess this person who made this comment has not used his brain well to think that being placed in a higher position doesnt just require you to be able to communicate in english fluently, but also has to have the leadership skills that I think this p (3)I'm sure that even if they will not work for IBM Daksh anymore, they will still get into a higher position and have a career growth unlike some people I know who are near the retiring age and whoa! Still sweating real hard to earn bucks to send their k Quoting: In the early years of IBM Daksh, agents were promoted to Leads who does not even know how to communicate in English and even Tagalog profesionally or properly. It is just a fluke that they were promoted. Best examples are Lowyn Galvan, Jerome, an For this unknown creature and for those who were not there during the time of Larchung Toitak, let me tell you that the screening process was not easy. They have to undergo several interviews that OF COURSE, have to be communicated in english. And also, y I guess this person who made this comment has not used his brain well to think that being placed in a higher position doesnt just require you to be able to communicate in english fluently, but also has to have the leadership skills that I think this perso I'm sure that even if they will not work for IBM Daksh anymore, they will still get into a higher position and have a career growth unlike some people I know who are near the retiring age and whoa! Still sweating real hard to earn bucks to send their kid IBM Daksh used to be a good place to work for. At this time, I am not really sure. It's sad that IBM Daksh has employed this person who only used one sixteenth of his brain before writing this comment. Oh wait! Im not sure if this person has brains! Quoting: It is just a fluke that they were promoted. Best examples are Lowyn Galvan, Jerome, and Aaron. I'm sure that this creature who wrote this was just freed from the prison in Japan when this account in IBM was started, so he doesn't know how were Quoting: In the early years of IBM Daksh, agents were promoted to Leads who does not even know how to communicate in English and even Tagalog profesionally or properly. It is just a fluke that they were promoted. Best examples are Lowyn Galvan, Jerome, an ERROL RESIGN!!! BTW, mali grammar nung nasa taas: "ERROL RESIGNED". Duh... bat past tense? bobo OO MAGRERESIGN NA AKO! kaya pala tinangal ka eh... wrong gramar ka!!! hehehehhehe! pero i still want ERROR to resign!!!! i applied but didn't get the job, the reason? asking salary is too high for entry level. Hello? 20K yung sinabi ko, tumawad sila, ginawa kong 18K. nag ok yung babae tapos di rin pala pwede. Kuripot! i applied but didn't get the job. reason? asking salary is too high for entry level position. hahaha! 20K ang expected ko, then tumawad, so i lowered it down to 18k, nag OK yung babae. di rin pala pwede. kuripot! Does anyone know Lindsay Abrea? Yes, I know Lindsay Abrea. y? IBM Daksh.. where the team managers and coaches uses the iphone for their personal use.. not for agents' laboratory use.. dun sa huling ng comment. thanks. i was wondering kung bakit hindi ako tinanggap... ang ganda ng interview ko and pasaho lahat ng exams... apparently, they can't afford me... grrr... kakagigil kasi pinaglakad pa ako ng papers tas wala rin pala. beware pe IBM Daksh is the best call center ever, imagine, 17k as your basic pay, just the basic, and it will increase by 2k provided you are performing well after 6 months,, incentive per month raised up to the max of 2100 with metrics which is really not that har IBM is a great company, parang extension ng school ang work environment dito... sayang i quit my job after 2 1/2 years nakakapgod ang byahe ang layo ng location sana magkaroon ng IBM dito banda sa muntinlupa... ngayon ang hirap mag hanap ng work sa katula i applied and i passed i have a job offer na but the thing is wala pa daw vacant position as tsr baka june pa daw.they available position available in libis kaso malayo from where i live.sabi tawagan na lang daw ako sana totoo. IBM Daksh.. where the team managers and coaches uses the iphone for their personal use.. not for agents' laboratory use.. - agree ako dyan Do you know Shane Marcelo?? topak rin un eh, akalain mo imbes na pang agents yung iPhone ginagawang personal use?!?!? tsk.. tsk.. tsk.. sa eBay? Msasaya mga tao sa eBay. Halos lahat friendly. Eto mga nakakasuya sa eBay acct: -> wala team fund... tapos na mga masasayang araw ng team building. -> Si Vier di man lang lumalabas sa 'aquarium' n'ya para makihalo-biro sa mga ag Hanep talaga to si "Error Beware Caution"!!! Kahit mga matatagal na Agents walang considearation. Paano na pag natangal yung agent na ng-jajailbreak ng iPhone, paano na kami sa SW 3.0. o kya pagna-lock yung phone. Hanep ka talaga ERROR!!! PS: Kaw g ibm is a good company.. well depending on the account na mapupuntahan mo.. meron silang apollo na na account.. and there is only one word to describe that account.. kuripot!!! pota!! overworked ang mga tao!! ang onti ng incentives at bago mo makuha duduru Pinaka poging agent Jayson Sañol! Kilala nyo un? Crush ko yun! Jayson Sañol pinaka gwapong agent ng IBM crush ka namin! I'm working at IBM eBay account kakatamad masarap lang pag morning shift ka. Jayson Sañol pinaka gwapong agent dito crush ko un! Hi, I am working at IBM Daksh until today and I am thankful that I got this job I love the agents here the compensation is not that big, but I can still say that IBM is a great place to work and enhance my skills. There is a guy here named Jayson Sa. he i okay sana sa iphone, kaso management sucks. OM palang pati mga TL. PURO PETIKS! lalo na yung mukhang miss piggy na ONETTE! Lipat na lang kayo sa Stream o kaya sa Startek. I heard Nathaniel Ching has been promoted as QA then now the acting TL of Half.com? I hope this is true. I worki with this guy, he is great unlike Armie Dominguez and Christipher Dakkis, mga bobong former TL. as per experience, SYKES is the best. TL's are good. High GMRC, unlike my past job with IBM. So disaapointing especially mga TLs na poor mngement skills. JR bok! balita ko nag apply ka ng project engine tas dika kinuha? lam mo kung bakit kasi kadikit mo nun mga bobong TL at OM. sayang, your good pa naman. I started here at IBM right after i graduated from college...my basic salary was 12k as a beginner... ok nmn ung incentives...but as time goes by... nararamdaman ko na tinitipid k n ng company... ung mga incentive either nawla n or bumababa na.....sometim DS, where is our PBC rating salary increase? don't tell us, palugi na IBM. kahit 300.00 pwede nang pagtiyagahan! ano ba yan kakahiya! hmpt! IBM is the great place to be...nice TL nice team mates, nice trainor and a hot and beautiful girlfriend what more could you ask for apply na...kaya lang gago ang OM hahahahah i applied here for a non-voice account, i passed 1st stage. 2nd stage, oral assessment--here lies the problem. interviewer promised to email result, but 1 week now--still NO email!! grabe IBM daksh, gusto nla puro receive di man lang mgbigay ng extra incentives sa mga agents nla ESP sa CPU Ruby account. mhrap na nga mbenta, wla pa dagdag sa shod dis year?? wlang KWENTA IBM Helooo! Any IBMer here who wants to work out at Fitness First for only P1988 monthy. I am planning to transfer my membership this August. If you are interested you can email me at janraycpanaligan@gmail.com. Thanks! Helooo! Any IBMer here who wants to work out at Fitness First for only P1988 monthy. I am planning to transfer my membership this August. If you are interested you can email me at janraycpanaligan@gmail.com. Thanks! the staffs are great!! *IBM issues refurbished headsets to newly hired agents but if the serial# doesn't match or was unintentionally tampered, agents will be charged full amount of headset worth P5,500 but they will still get the headset probably to be issued to new agents, obviously they are earning by doing this. okay sana sa apple, kaso management sucks. TL JM pa lang, sira na. PURO kakasip-sip lang ang alam.. bagay naman! tapos wala pang alam.. resign.. resign.. resign.. i agree with some of the comments here... like with the newbies that are not able to hit IR are being laid off... but its okey... they have to learn... learn fast... and the hard way... but all in all the company is great! just pray for good superiors... Goodluck! --Sunflower APPLE (RUBY) ROCKS! MOMMY ICE DIZON FTW! GREAT ENVIRONMENT. LOVE GADGETS Ang hindi ko maintindihan e bakit Ruby management is keeping OM and TLs na nakikita naman ng lahat na walang ginagawa, patulog tulog, tamad, nandadaya, palaging absent, at kung ano ano pa. Dalawa lang yan eh: sobrang mahal ng management ang mga TLs at OM na to kaya hindi nila matanggal tanggal or ayaw tanggalin; or sobrang alang pakialam ang management sa ano mang iisipin ng mga agents nila dahil ala rin sila pakialam sa mga agents basta negosyo is negosyo. Well, sabagay ganun din naman talaga, mahirapan na ang mga agents basta kumikita ang account ala na pakialam ang management. Swerte na lang talaga sila may mga agents at ibang TLs na kelangan ng trabaho kya may mga tao pa rin silang nagtatrabaho nang maayos, na nde rin nmn nila binibigyan ng tamang importansya. Tsktsk! IBM DAKSH needs to change their strategy or else they will lose a lot of tenured employees..they are telling employees that they earned this last quarter & the results?? decrease in incentives, no increase of salary this year..IBM DAKSH really sucks, I wanted to raise an issue regarding the hiring procedure of band 4 agents of eBay account for project engine. teh closure of eBay has brought us to various oppurtunity to work with other accounts. Project Engine was an account that hires band 5 agents. That means all agents by function must be a band 5 already to be able to join the account. Band 4 however was given the chance to join project engine. So a sked of interview was set. The on-site interview was set on July 12 here in eBay floor, in Pavilion Mall. Engine sent TL Des (Desiree) together with a guy (an AM of the project). During the interview, it has come to our attention that Desiree was a former lead here in ebay account. After the interview, we found out that majority of the short listed band 4 agents came from her previous team here in eBay. They are mostly her former agents. Integrity issue has arised sinced many agents has the same common complains. Complain: 1. Prior to the sked on-site interview, there has been already eBay band 4 agents who has already interviewed in PBCOM site. And they were all inlcuded in the list. 2. Des came to ebay floor and did the interview and majority of the short listed band 4 agents was here former agents and close friends. 3. How is it that project engine sends former eBay lead to do the interview with eBay agents for the band 4 to band 5 transfer? 4. Agents interviewed by Desiree seems already pre-selected. She interviewed almost all her team mates and it's hadr to believe proper interview has been employed. What we believe is that former Lead-Agent relationship has been employes in the interview. 5. OM and TL's are already aware of this complain but no action was ever taken to question the integrity of the hiring. Where si teh BCG that we have certified? It seems useless. Band 4 agents who passed the interview for Engine were eligible. You do not know them personally, they are top performers...I guess you just can't accept the fact that you failed...Bitter never succeed.. i love you rajat!! wassup A 2 dah J give it up for TL jethro happy birthday TL gale! ella fortajada and mary ann gabrinao factory, arce donkey arcenal apeng daldal we are all happy working in JUPITER n BUBBLEGUM I do not agree that all those selected to be in Engine are top performers plus let's be clear on this, being a top performer in eBay is different when you are gauging a person to be in Engine. it's like comparing an Apple to an Orange. They may be top performers in eBay but their skills is not for Engine. LATEST! Mwwla na ang Daksh. Pure IBM na ang hhwak cguro by next yr. Lilipat na fr0m pbcom to mckinley taguig by july2011. I love sunfl0wer! Pak sa sales! IBM Call Center record in Call Center Directory was last updated 2012-02-08 |
 |
Search |
|
|
|
|
Latest Jobs |
|
Articles |
|
Latest Companies |