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IBM Daksh Business Process Services Philippines Inc.
IBM Daksh Business Process Services Philippines Inc.
Description:
IBM Daksh Business Process Services Philippines Inc. is the fastest growing Business Process Outsourcing (BPO) services provider in India. IBM Daksh Business Process Services Philippines Inc. manages customer care services and back office processes for leading global organizations in the domains of banking, insurance, financial services, travel, technology, telecom and retail. Our services include customer care, technical support, data conversion, collections, telesales, transaction processing and other value additions.
Daksh ensures exceptional client experience through world-class talent, strong management focus, dedicated business units and a strong financial platform.
Daksh is a leading provider of Business Process Outsourcing services to Fortune 500 companies in the areas of transaction processing and customer care services. We have extensive experience in running world-class service operations in the Indian and global environment.
URL:
http://www.daksh.com/ (View
Site)
Hits:
40893
Rating:
2.95 (Rate IBM Daksh Business Process Services Philippines Inc. Site | View Comments)
IBM Daksh Business Process Services Philippines Inc. Job Opportunities:
IBM Daksh Business Process Services Philippines Inc. has 10 jobs.
As a Team Leader, you will manage and develop a team of 10-25 CCS and aid them in delivering exceptional customer service by ensuring that they achieve optimum output, quality and productivity standar ...
If you think you have a penchant for voice and linguistics and an impeccable command over the English language - Here's something interesting for you
You should
have an in-depth knowledge ...
As pivotal members of the operations team, you will respond to customer queries received through email, voice and chat by using CRM tools such as email & voice management systems and chat applications ...
Daksh eServices Philippines is in need of the following support and leadership posts:
Operations Manager
Woice and Accent Trainers
Team Leaders
Workforce Manager
Workforce Management Specialist ...
IBM Daksh Business Services Philippines Inc. (IBS) is the youngest and fastest growing organization in the IBM family. IBM Daksh Business Process Services Philippines is now hiring young, ambitious g ...
Qualifications:
Graduate of any Bachelor's degree
Must possess excellent oral and written English communication skills
Call Center experience is an advantage
Proficient in the use of computers a ...
IBM Daksh, a wholly owned company of global technology giant IBM, believes in creating an environment that respects the uniqueness that separate us as well as the similarities that unite us.
Champi ...
Business Intelligence Manager for Recruitment
(National Capital Reg - Makati City)
Responsibilities
* • As part of the Recruitment Department, the Business Intelligence team is responsible for ...
Manager - Six Sigma
(National Capital Reg - Makati City, Mandaluyong)
Responsibilities:
* Function as primary Six Sigma leader and key resident subject matter expert regarding Six Sigma initiat ...
IBM, the world's largest technology company, is in search for talent to service customers of global 500 accounts - a Financial Service giant.
Now hiring Customer Care Specialists for a pioneer bank ...
IBM Daksh Business Process Services Philippines Inc. Locations:
IBM Daksh Business Process Services Philippines Inc. Australia
Daksh eServices
IBM Building
76/78 Upper Ground
Maildip 3PO1
South Bank, London SE1 9PZ
United Kingdom
Mobile: +44 (0) 7960 581 341
Fax: +44 (0) 207 928 4464
IBM Daksh Business Process Services Philippines Inc. Eastwood City-Libis
IBM Daksh Philippines
IBM Business Services Talent Acquisition Center
18F CyberOne Building,
Eastwood City - Libis
Quezon City Philippines
IBM Daksh Business Process Services Philippines Inc. Florida
Daksh eServices
16301 Via Venetia East
Delray Beach, FL 33484
Cell : +1 561 702 7984
Fax: +1 212 202 4667
IBM Daksh Business Process Services Philippines Inc. Illinois
Daksh eServices Private Limited
Two Lincoln Center, 5th Floor
Oakbrook Terrace, IL 60181
Tel: +1 630 240 3096
Fax: +1 630 904 7744
IBM Daksh Business Process Services Philippines Inc. India
Daksh eServices Private Limited
186, Udyog Vihar
Phase I, Gurgaon
Haryana - 122016 India
Tel: +91 124 2439816 - 25
Fax: +91 124 2439845
IBM Daksh Business Process Services Philippines Inc. Makati
IBM Daksh Business Process Services Philippines Inc.
30/f PBCom Tower
6795 Ayala Avenue
Makati City (Metro Manila) - 1781
Philippines
Tel: +632 81 32574
Fax: +632 840 6040
IBM Daksh Business Process Services Philippines Inc. Mandaluyong
IBM Daksh Business Process Services Philippines Inc. Recruitment and Training Center
3/F Edsa Central Pavillion
EDSA cor. Shaw Blvd.
Mandaluyong City Philippines
Telephone No: 840-6020
IBM Daksh Business Process Services Philippines Inc. Manila
IBM Daksh Business Process Services Philippines Inc.
G/F IARFA Building
Nicanor Reyes St. (Formerly Morayta)
Sampaloc Manila
Philippines
IBM Daksh Business Process Services Philippines Inc. Nebraska
Daksh eServices
13424, Bedford Avenue
Omaha, Nebraska 68164
Tel: +1 402 778 9595
IBM Daksh Business Process Services Philippines Inc. New York
Daksh eServices Private Limited
33 Maiden Lane, 2nd Floor
New York, NY 10038
Tel: +1 212 493 2249
Cell : +1 917 783 3418
Fax: +1 212 202 3587
IBM Daksh Business Process Services Philippines Inc. Philippines
IBM Business Services
27/F Tower 2, The Enterprise Center (c/o REgus Offices)
6766 Ayala Ave. cor. Paseo de Roxas
Makati City Philippines
IBM Daksh Business Process Services Philippines Inc. Quezon City
IBM Daksh Philippines
Nissan Commonwealth Building
41 commonwealth Avenue
Brgy Holy Spirit Quezon City
Philippines
Comments: (128)
well, i worked here. the incentives are good but management sucks
Awesome place..one of the best place to work...you should join
The company IBM itself is BIG.... but the Management especially some TLs and OMs suck donkey ass BIG FREAKIN TIME!!!! Most of them don't keep their words that they will give token of appreciation to their agents. Agents work their asses really hard and th
Agents work their asses really hard but Most TLs and OMs take them for granted. How we wish IBM U.S.A. will know about this.
MR. DEEPAK KUMAR.... wake up!!!! most of your employees handling your agents are making IBM Daksh VERY VERY ugly. Defend your agents because they are the ones making IBM Daksh exist and don't take your Agents for granted.... FOR GOD SAKE!!!!
very good no doubt it is no.1
reliable pantry service;food is great! friendly guards
great place to work but management sucks especially in Shutterfly
lax work environment but management policies suck. salry modification takes a century to process. eBay is the most stupid account i've ever handled. it's system is always down, making work tedious! they base your performance on CSAT or customer satisfacti
i would certainly advise against applying as a chat rep for daksh!!
dati enjoy pa q magwork sa ibm as a chat rep. kc pwede mag youtube o mag mp4. pwede rin mg friendster myspace hi 5 ym at kung anu-ano pa. e naun bawal na mp4 at nakafirewall na mga networking sites. inalis din ang volume controls ng mga pc. pakshet talaga
I've been working here for 1 year now and this is the only workplace that I find where most of the people are very nice. Hindi uso ang pulitika. Kahit marami ng restrictions sa production floor, masaya pa rin. Cool environment,wala masyadong pressure. The
There's no work place like IBM. At home kami dito. It's simply the best!
can someone please tell me how much the salary here in IBM daksh?also allowances?do they still have email support? tnx
worst call center work experience ko dito! VA training palang nakaka badtrip na trainer, leche ka biatch! di ka naman magaling kala mo kung sino ka! Mababa magpa sweldo dito, ke dami pang biatch! pangit ng pantry!
how much is ur salary to CSR??????
how much is ur salary??????
how much is ur salary??????
how much is ur salary??????
how much is ur salary??????
Magkano ba ang starting salary dyan?
is the IBM Daksh Commonwealth just a recruitment site? and the site in Mandaluyong just a recruitment and training site?
I work at sfly and its moving to commonwealth, so, no, THAT site isn't just for recruitment. pretty good benefits, low basic. mgt sucks coz they let sprint take over our little room here and have us travel to the boondocks of commonwealth if we wanted to
if we wanted to keep our jobs
I love IBM daksh! Pwedeng makapasok college graduates and even high-school graduates. Wow! Adnd everybody's in the same footing when inthe company. I'm really glad walang pulitika dito.. parang sa kindergarten class.. Daksh forever!
yea parang kindergarten, ndi organized
Kung sino man yung mga nagcomment na hindi maganda dito sa Daksh, sila yung mga taong walang kasiyahan sa buhay. Parating naghahanap ng "mas". So far this is the one of the best call centers that I've known. Well compensated lahat ng hardwork mo, sure may
Worst place I have ever worked, the management treat the employees like children. Had to always argue with my TL whenever I needed to take SL over how sick I really was. I'll never go back to a hole like this. I feel sorry for employees still working ther
may i know how much the salary here?ilang percent Night dif? how about sa email and chat support. i heard lang kasi mababa ang salary dito pero di pa ako maniwala na ganun dahil this is a big company. someone answer me pls. thanks so much
please will someone tell me how much the compensation is here. im interested to apply here for email and chat support. thanks so much
May i know how much the salary for email/chat support? i am interested to apply for that position so i will very much appreciate your reply. tnx
ganda sana sablay lang mga boses...galante nga yet napaka in human!!!lalo na sa citiphone!!!! ang okay lang na trainer jan is ritz... jaime andrada sucks!!!!!!!
Well sorry guys but WE don't have that unfortunate experience/s w SYKES.. here's y: Promotion is fast, raise given after a month, have the highest VL &SL credits in the industry: 20 each and BOTH convertible to cash (san ka pa?), u and ur dependent have a
... medicard automatically, from the 1st day of training plng, NOT just free coffee, but free vendo pa (haha) and of course, the best theme parties ever..so san ka pa? SYKES na!
how much ang basic sa email/chat support?????
Yeah, mas maganda talaga sa SYKES!!!
Company that will surely give you growth and opportunities for professional development. Sure, there are some not so good people, but it's not the fault of IBM if some have personal agendas.
ANYBODY FROM IDM WHO HAPPENS TO KNOW VANESSA ZOLETA??? INGAT KAYO SA BABAENG YAN. SOCIAL CLIMBER NA ESTAPADOR PA! GRRRR!!!
bakit gusto nyo sa email support? wla kayo pag asa dito, pinoy na may hawak... malakas ang pulitika dito... kapag hinde ka sipsip,hinde ka mapropromote. slave driver pa mga OM... letse. gusto ko na umalis dito... :(
Worked 3 & half years at IBM Daksh Mumbai. Corrupt Management. In the name of cost saving the employee's are ripped off. Some employee's are made to work on their week off's without incentives or salary. HR policies change based on how popular an employee
I was a long time senior manager at ibm daksh. management is very corrupt and dirty but they are good in hiding dirt in every client audit. bonuses have hidden strings. good place to work if you like being lied to.
bukas na ba yung sa commonwealth?
what is the application process and how much is the salary???
The best
Yeah this company sucks!!! I'ved attended their training but the allowance wasn't given as promise! They will be asking pa when did u attend the trainig? Haller!!! U guys have all the info! all you have to do is to check!. You guys are corrupt! Estrada is
ok sana kaso yung indian na boss ang gago... mga under nya nag-aalisan na dahil sa ugali nya...
bakit mas madami ang negative feedback dyan sa IBM. I akala ko maganda dyan. Nakakatakot pala ang dami nyo negative comments. Kung totoo yan malalaman din yan ng IBM USA.
yeah!!!my kakilala ako jan, epal, kala mo maganda at magaling
What did u say?! HS Grads can be hired? Are u FREAKIN' kiddin' me! I've tried applying once at IBM Daksh Commonwealth. There was this lady who interviewed me and gave me high praises for I pronounce words well as what se said and that n coz I know so many
What? Did u just say they hire HS Grads? Hahaha!!! I've tried applying at the Commonwealth site and there was this lady who gave me high praises bcoz I pronounced words well as what she said and bcoz I know so many lang. like Portuguese, Romanian, Dutch,
FINAL Interview doesn't mean your safe -- TAKE NOte!.. I just got declined afterwards.
Reasong: Don't know exactly
crappy place to work in, 9 1/2 hour shifts, no overtime pay, forced relocation to a remote place called commonwealth avenue where decent food is nonexistent and your security is always at risk. Look for another employer as much as possible.
IBM is the best company ever. I regret that I resigned.
the best company
I'm working here ryt now & so far so good ang treatment nla hir...i'm a tech support, I can only say mhrp ang account q, but its up 2 u if u'll work very hard to get a high CSAT..its my 1st call center job so I'm grateful that IBM is my first call center
Jarret of livewire.. wlang kwentang trainer.. sobrang yabang.. siya ang dahilan kaya marami nagreresign at bakit nagsara ang Yahoo! ...umalis ka na dyan..!! mayabang na walng nmang binatbat.. mas magagaling pa yung dating mga trianor syna..
how to apply po im a fresh grad.. bs in computer science grad.
good company that has a few bad people. Many Team Leads and support staff in project ruby have resigned due to bad support/workload from OM Edsel agents have so many pay disputes from certain TLs. 2 TLs that are corrupt are protected and rewarded by that
KALA KO SA AMIN LNG AMY BAD COMMECT HALOS LAHAT PALA NG CLL CENTERS. HEHE.....
They provide excellent training... the 30min lunch suck though...
i am working here in ibm for almost a year now. management is good ,is just up to you on how you perform as an agent, if you are an agent who's looking for a avail mode/ or petics mode well this isnt the center for u! you CAN earn 30k or more every month
i want to work here!
hay nku wala ni 1 ngsbe kung magkano salary.. I smell somethin' fishy. cguro sobrang panet basic d2.
Well ang saya dito!!! sobra bait!! lalo na si Ivy BELLO! THE BEST TRAINER na sd and TL OJT pa... the best... sobrang saya~!!!
I'm one of the pioneer for IBM-Daksh (PBCom Makati) way back 2004. The original management group are great pero noong nawala si Jojo noong 2006 lahat ng magagaling na manager at supervisor nag alisan na din and I'm sad to hear negative comments about the
The salary depends if you have exp or not, if you're a newbie, then most probably you'll earn around P15k (package na un). I'm based here in Commonwealth, and all I can say is there are loopholes, but, loopholes can be found in every callcenter, right? Wh
i have work in a call center there in the phils, now im here in the mid-east working for a telecoms company, well, policy-wise, callcenters in the phils are way stricter, though technology wise medyo huli jan sa atin, here where i work, ang luwag and ang
I used to work for IBM Daksh. WHile working there i thought it was great. Ngayon ko lang na-prove it 's not. I resigned last February. It's already June and i still havent received my last pay. It's true it's nice to work there kasi mababait lahat ng agen
Hello HR dept, our regularization contract still perding!???!! we need money even though its only 1k raise, that would make a difference.some of our team mates did not have any raise even dey already signed the contract..
ok naman dito sa Daksh .... friendly people kahit hindi mo ka wave ngingitian ka and will answer your questions. Kaloka lang dahil walang back pay nung nag resign ako, 1 yr and 4 mos ako dun...last salary at leave credits lang daw!!!! Eto pa nung i check
ok naman yung IBM for one thing the people or your co-agents are ok. ibm do stand for quality for the account that you work for... in terms of salary dati dami nilang incentives for their agents pero ngayon parang onti na lang yung visible. and also mapul
bkit gnon, kharap q na yng mg-iintrview tpos sabi s akin wait 4 my call & we'll do d interview over d phone. bkit ayaw nila mg-intrview ng harapan, laging over d Avaya phone?
The main office (Edsa Central) have pest problems. Rats are literally walking in the prodcution floor!!!!
Is one the lowest. That is the rating you deserve.Deploy somebody in your HR who knows how to evaluate the right candidate for you CSRs. Ritchelle Toledo needs training.
If one is the lowest rating , I would give 1 to IBM's HR services.How would you tell right away that an applicant is unfit to assume the post of CSR if you observe some errors in his manner of enunciating certain vowels and consonants.This is normal for p
before you declare IBM as worst call center, then think twice since there are lots of call centers that are wayyyy worse than IBM.
I am an IBM-Daksh employee and assigned at Concorde (frequent flyer program), in my 6 months what can I say is the way th
before you declare IBM as worst call center, then think twice since there are lots of call centers that are wayyyy worse than IBM.
I am an IBM-Daksh employee and assigned at Concorde (frequent flyer program), in my 6 months what can I say is the way th
IBM is a nice company, however, dont expect too much from this company when it comes to its leaders. They are not pro-agent. That is their way of getting a promotion
i'm currently working at IBM Daksh. All i can say is Daksh is a nice CO. HR is very strick w/ grammar and pronounciation. You will undergo Strategic training if you have a potential. You will go directly to Voice and Accent training if you pass d final in
We used to have avail time of 2hrs in my acct during offpeak season. In peak season we have a lot of calls waiting. We have good TL's but they already resigned. TL's here are very strict in the acct policies. Sad to say they already reduced number of agen
pros-incntivs,gud wrkng envt,activ hr &emp relations,nice pantry w/flat tvs &gmeconsoles,increase aftr reg, con-a bit low starting basic to sum it up, i had a wnderful wrking exp here! love ibm & i miss it..
Sa lahat ng mga Bitter sa IBM manigas kayo at mamatay kayo sa inggit! Hinding hindi ko toh ipagpapalit sa iba
Nver pa ako nakaranas ng discrepancy sa sweldo dito sa IBM, kc chinecheck ko web time ko..tanga kayo kung may discrep kayo
haller..dun sa mga may discrep bobo ka ba di mo alam i-check web time mo para naayos kung may mali kang log in! haller..napakabilis nila magayos ng web time at discrep kung magkaron
yuck sykes..haller..bagsak na yan eh..galing dyan isang taga IBM ngayon..haha binayaran sila ng sykes kc dissolve account eewww wag mag epal taga sykes dito puleezz
Ok dito sa IBM, they compensate you base on ur experience, nag demand ako ng asking salary ko sa interview at binigay kc based yan sa experience
kc marunong mag acknowlegde IBM ng kung magkano ba market value mo..di ka babaratin..ng ma regular ako, tumaas pa lalo salary ko not to mention yearly increase
Im in a tech support account, uk based so midshift, may shuttle kame pauwi, fixed weekend off, fixed sked rin mon to fri..di masyado queing depende sa araw..san ka pa!
IBM can never be compared to other col ctrs, they know how to compensate u, no salary descrep unlike sa ACS na bulok kadiri..magnanakaw ng pera ng tao puro hayup pa ang mga tao, puro walanghiya
Im proud to be IBMer!
The best OM ng account namin na c Maynard..sobrang bait, pati si Boss PJ, yung iba lang sa leadership and support hindi ok pero may action ang hr pag nagreklamo ka..di tulad sa ibang col ctrs..
13K basic pay d2, kung may xperience k!...hello and they usually hire newly grads kc may mbba offer s knila...
To IBM USA please see to it that your management in OBM Daksh Phil are pro-agents. Many good agents resigned because of bad management.
IBM Daksh is the best BPO company
:)
i used to be a proud ibmer.. hndi n ngayon badtrip management e baba pa ng pay.. lipat nlang tyo Apac.. dmi pretty grls dun
-------------- LANG KWENTA D2---------- YUN LNG ------------
To IBM Daksh in Edsa: Your HR is too stupid to promote agent to TL that has no management skills. Your agents are suffering from this ill managed TLs. Shame to them!
Yes, IBM Daksh was the best BPO, but not now anymore... because theny never valued the pioneers and they have resigned...now they have TLs that has poor people management skills. Tsk Tsk
IBM ba? Daming nangyayaring kababalaghan dito, especially sa PBCOM site. Would you believe mga new hires pa lang bininyagan agad ang sleeping quarters. Ok lang sana kung opposite sex, ang masaklap parehong lalake nagpasabog sa sleeping quarters. Tindi ny
1=worst
WORST ACCOUNT-eBay
WORST OM ALYCE ERMITA
WORST TL-YAN MABILANGAN
Im in a tech support account, uk based so midshift, may shuttle kame pauwi, fixed weekend off, fixed sked rin mon to fri..SAAN 'TO?, COMMOWEALTH BA?
your security personnel sucks and not accomodating, not mentioning very rude
one good thing is that you'd learn a lot...kasi almost every month me training ka for other department within the account...master mo yung account mo.. yun nga lang medyo hilo ka naman :) working atmosphere is the best...
ibm is the best!
ok nman sa ibm kaya lng cross cut sila ngayon hay...
It was Okay when the guys from india were in charge.. But when they started hiring pinoys from the Outside to manage, that's where the problem started. especially those who don't know the process and makes decisions based on mumbo jumbo metrics That they
Best Account = eBay iba iba opinyon lang but i enjoy working for ebay..the management is great, and i like my OM Alyce she listens to you and understands, she tries to be flexible to our needs
kuripot nga sila ngayon
how much pay dito? tnx.
I can't wait for December! It's NOT the IBM you imagined. If you want to get a life, stay out of IBM! Tell you, mate-turn off ka.
I workd here,i had fun during d trng days w/michael caballero's class.magaling ang trng..d uso petiks.friendly mga tao & approachable..though may TL na kupal tlaga.If I wud ask to stay hir,I wil basta tanggalin nila mga kupal na TL.
NOT WORTH IT.
i like working for IBM Daksh, the benefits are good, ok pa rin sya kahit medyo cost cutting... someone mentioned Alyce Ermita - best OM in my opinion, baka CareBay ang sumulat ng negative! kaya! :P
Okay naman sa IBM! Sa eBay ako na assign. So far okay naman management. Gusto ko si Alyce Ermita...okay siya na OM.
Gusto ko yung stack ranking system and monthly RnR
Management is not good.. Lalo na yung hired outside.they dont know the process! They push people! shove pala...to metrics na walla naman silang idea kung paano ginagawa. tapos the managemeant has poor motivational skills. the best they could do is slap a
Okay naman working environment. ok din incentives. kaya lang pag dating sa basic salary titipirin ka talaga nila. para sakin... IBM... It's a Big Mistake...
IBM... It's a Big Mistake... titipirin ka lang dito...
hoy! hr management! san niyo dinala yung papel namin?! nag re-apply kami jan... lumamon kami ng pride tapos mas papaboran niyo pa yung mga applicant na hindi nga alam kung anu yung "customer care?"
If you are a WF, you will earn a lot here.
I agri wid sum of da erlier coments probyded.mgnda tlga sa IBM,yung mgmt lng panget. e.g. yung account na Whitney-eBay-chat/email sya. mganda dati mgmnt, kaya lng bulok n mgmt ngyon kya dami ngreresign.
test --ayaw ksi mapost ng mga nauna ko n comments
Ok sana IBM pero wala na yung fave boss ko - SOM Jay Allauigan. Ito ang da best
madaming petiks na OM at TLs dito. napromote ka nga, ung salary mo naman parang barya lang pero trabaho mo, daig pa OM. pano naman un? tapos ung VP pa, ung putanginang Punjabi, hambog at di maintindihan
Well, I heard Armie and Dax has resigned? good for IBM Daks!
IBm? datii sobrang ganda dto, dali ng work bsta dali lng sundan workflow. kso ngyn parang nagpplit lng ng dmit kung magplit ng policies and kailanagan mo sumunod agad kung hndi bagsak metrics mo.. management here now sucks!! eBay acct to..
I heard Dax has resigned? well good for him rather than masuspend din lang siya eh. Is this true?
A former SYKES TL has just promotes as OM here. I hope she's better that the previous OMs. I'm resigned though coz of lousy TLs.
uamlis ako agad sa ibm daksh, wala kse wenta...
FOR THOSE WHO ARE PREVIOUSLY EMPLOYED SA IBM BKA PWEDE NYO AKO BGYAN NG KUNTING TIP NG RECRUITMENT PROCESS NLA..TNX
(Best Account = eBay iba iba opinyon lang but i enjoy working for ebay..the management is great, and i like my OM Alyce she listens to you and understands, she tries to be flexible to our needs)------ Gina kaw ba nagsabi nito?...hehehhe
Well.. guys payo ko lang sa inyo.. kung gusto nyo ng trabaho wag d2.. sasakit lng ulo nyo....
hehehhe.. san ka nakakita ng company na alang Christmas Party? iraraffle pa para lng mag karoon ng Xmas Party---ala pang team building?????
tsaka isa pa sa sobrang tyaga mo magkaroon ng magandang performace---100 pesos GC lng mapapala mo!!!! hayyyy... na
IBM Daksh Business Process Services Philippines Inc. record in Call Center Directory
was last updated
2006-12-01
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