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Garlands Call Centres

Description:
Garlands is a leading UK provider of outsourced customer contact services via phone, email and the Web. Garlands' services range from Customer Service to Customer Lifecycle Management, Customer Acquisition, Back Office Functions, Collections and Debt Recovery, Customer Retention, Technical Assistance, Sales Thru Service, Data Analytics, Welcome Calls, Activations and Customer Registrations, Staff Accounts, Customer Management, Overflow and Seasonal Call Handling, Tailored Solutions - Risk and Reward, and Turnkey Solutions.

Garlands believes that people are the key to delivering superb customer service. It provides comprehensive and innovative programmes with a holistic focus to develop the skills of its staff - programmes that extend beyond the call centre and into the local community.

Garlands was named 2007 Outsource Contact Centre Provider of the Year at the National Outsourcing Awards; and Tees Valley Company of the Year at the North East Business Awards in March 2008.

The company was also ranked the UK's third largest inbound contact centre agency by sales turnover in the 2007 Precision Marketing Contact Centre League Tables.


URL: http://www.cjgarland.co.uk/ (View Site)

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