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Fast Track Global

Description:
Fast Track Global (FTG) is one of the fastest growing Contact Centre for a host of services. They provide high quality, value added contact center services and Business Process Outsourcing (BPO) services. Their contact centers offer support in English, French, Punjabi, Hindi & Spanish languages. Fast Track Global services the entire spectrum of inbound and outbound customer interaction along with back office processing & support. FTG's value lies in its ability to enhance the efficiency and effectiveness of contact center activities. This approach leads to customer satisfaction while reducing costs and increasing revenues. FTG offers end-to-end outsourcing solutions. They offer a host of integrated remote support services. These include customer care and technical support through multiple communication channels, backend transaction processing, outbound collections and telemarketing. The key element of services delivery is an integrated approach towards providing increasing value over the entire course of our client relationships. This has been possible due to our experienced Team in place having requisite experience in the domain of Contact Centre's operations. Motivated professionals who aim to achieve excellence through dedicated teamwork attend to every contact with zeal. They take pride in their ability to deliver tailor made and/or customized services at affordable prices. Fast Track Global has 24/7 Contact Centre in Mississuaga, Ontario with more than 50 seats live, extendable to 250 on a notice of 90 days.

FTG Contact Centre Services include:
1. Customer Care (Query, Complaint, Request)
2. Order Booking
3. Dealer/ Retailer help; In bound Help Desk
4. Value Added Services, Up-selling of products
5. On line activation, deactivation, provisioning and change of services
6. Sales/Marketing/Leads generation
7. Closure of service requests (Technical & Non Technical)
8. Installation & Billing related queries
9. Customer Information Verification
10. Non Voice: Customers’ handling of queries & requests & providing resolution within defined TAT. (sms, emails, fax, etc.)



URL: http://www.fasttrackglobal.com/ (View Site)

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Fast Track Global Job Opportunities:
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Fast Track Global Locations:

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