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Egyptian Contact Center Operator

Egyptian Contact Center Operator

Description:
Egyptian Contact Center Operator (ECCO) is one of the leading providers of a wide range of services, amongst which are Telesales, Telemarketing, Customer service, Order Management, and Fleet Management services. in addition to BPO

ECCO is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions.

They are Customer Oriented; they have the flexibility to tailor our services to satisfy specific client needs and requirements.

Egyptian Contact Center Operator (ECCO) is efficient; their resources are utilized with maximum efficiency to provide our clients with optimum value for money.

Egyptian Contact Center Operator use state-of- the-art contact center technologies from world- class vendors, Unified Contact Center Enterprise from Cisco which delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and interactive voice response (IVR) integration, real-time and historical reporting and multimedia contact management to contact center agents over an IP network. ECCO also uses state of arts recording system from VPI which is compatible with Cisco IP environment, Last but not least ECCO invested in progressive, predictive and preview dialer also on Cisco platform. Finally, ECCO’s voice servers are hosted on HP servers and data hosting servers from IBM.


URL: http://www.call-ecco.com/ (View Site)

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