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ECHO

ECHO

Description:
ECHO offers the following products and services:

- Customer Care
ECHO's customer care services are initiated by inbound calls and e-mail from customers with a wide range of answers to questions regarding account billing, changes in services, reservation changes, delivery updates on goods and services, handling of complaint and issue resolution, and general product or service inquiries.

- Inbound Sales
ECHO handles inbound calls from customers regarding product purchasing, service order, travel reservation, telecommunication services, Internet services, and customer product and services. ECHO's professional personnel are specifically trained to identify opportunities to "up-sale" and "cross-sale" other products and services offered by the clientele.

- Technical Support
ECHO has a core of trained and professional personnel to discharge the handling of troubleshooting calls, responding to software and hardware problems, and providing support for Internet service-related problems, managing corporate help desk, and extending warranty and post-warranty support.

- Direct Response Sales Services
Direct response sales services involve handling inbound telephone orders or inquiries for clients in the direct marketing industry, including those calls received in response to print advertisements, infomercials, and other electronic media. ECHO's professional answers to queries and process orders for the purchase of products and services of ECHO's clientele would further enhance sales and volume of business operation through the identification of opportunities to "up-sell" and "cross-sell" other products and services.

- Hosting Services
ECHO can host and maintain customer interaction sections of its clientele's websites, including e-mail services, live web chat, and Internet self-help applications.

- Outsourcing Center
ECHO has developed an integrated offshore Business Process Outsourcing (BPO) platform that includes some outsourcing centers and data centers in the Philippines and soon in the United States. Through ECHO operations in the Philippines, ECHO can provide significant values to its clientele by offering high quality services that is cost-effective and highly competitive to the alternative U.S. outsourcing centers.


ECHO's Mission:
ECHO shall commit to excellence, flexibility, reliability and integrity in providing Information and Communication Technology (ICT) services to business for them to be able to optimize their business opportunities, evolve cost-effective solutions that will enhance productivity and promote growth to the greater satisfaction of their clientele being served in the global market.

ECHO's Vision:
ECHO envisions itself to be in the forefront of telecommunication industry that links business and industry to its clientele anywhere, anytime for greater efficiency and cost effectiveness, productivity, growth, and institutional profitability.




URL: http://www.echo-services.com/ (View Site)

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ECHO Job Opportunities:
ECHO has 1 jobs.

ECHO Job Openings

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