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Durham Contact Centre

Durham Contact Centre

Description:
The Durham Contact Centre (DCC) was established in February 2002 and has quickly become a leading provider of customer relationship solutions. Starting out with just thirty agents and fifty-five seats, their state of the art facility has now grown to significantly and provides employment to over 300 agents. DCC is equipped to handle most of your contact centre needs as well as provisioning of value added services that help build the complete customer experience.

DCC parent company the Productivity Improvement Centre, who has long been the leader in ISO certifications and quality training, and their association with Durham College and the University of Ontario Institute of Technology guarantees that your customers’ requests will be met with the highest levels of quality and professionalism and that the agents handling them will be the best trained in the industry.

DCC has the resources and personnel to implement new business activity within 24 to 48 hours and have built their reputation on customer service, immediate response and exceeding the expectations of the customer. DCC system of people, technology, training and processes will work together to achieve the highest standards of service excellence ensuring your project success.


URL: http://www.durhamcontact.com/ (View Site)

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Durham Contact Centre Job Opportunities:
Durham Contact Centre has 1 jobs.

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