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Dell Customer Contact Center
Dell Customer Contact Center
Description:
Dell Inc. (NASDAQ: DELL) is a trusted and diversified information-technology supplier and partner, and sells a comprehensive portfolio of products and services directly to customers worldwide. Dell, recognized by Fortune magazine as America's most admired company and No. 3 globally, designs, builds and delivers innovative, tailored systems that provide customers with exceptional value. Company revenue for the past four quarters was $51.1 billion.
Dell achieved record earnings in its fiscal 2006 second-quarter, as it exceeded industry shipment growth in a competitive pricing environment.
In the Asia Pacific region, Dell maintains sales operations in Australia, Brunei, China, Hong Kong, India, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan and Thailand. The company manufactures in Penang, Malaysia and in Xiamen, China for customers in the region and provides technical support from contact centers in Penang; Malaysia and Xiamen and Dalian, China.
URL:
http://www.dell.com/manila (View
Site)
Hits:
33006
Rating:
2.82 (Rate Dell Customer Contact Center Site | View Comments)
Dell Customer Contact Center Job Opportunities:
Dell Customer Contact Center has 7 jobs.
Work in conjunction with multiple cross -functional organizations analyzing situations and data.
Make the appropriate recommendations for improvements.
Manage projects independently bringing recom ...
Manage the Technical Training team
Analyze metric data and technical complexities to make appropriate consultation of required training development, and delivery methods for world wide dissemination ...
Dell Customer Contact Center is in need of the ff positions:
Team Leaders
Technical Support Coaches and Trainers
Contact Center Operation
Human Resources ...
Dell Customer Contact Center is looking to fill more than 200 openings at our new Call Center in Pasay. As a Technical Support Agent, you will support our global customers who use Dell products for h ...
Dell Customer Contact Center is extending its worldwide network of call centers to Metro Manila.
Call Center Operations
Technical Support Agents
Human Resources
Talent Acquisition Manager
Lear ...
Dell Contact Center Philippines is now hiring:
Technical Support Agents
Communications Consultant
Capacity Planning Analyst
Financial Analysts
Talent Acquisition coordinator
Technical Trainers
...
When you join Dell, you are joining not just any company; you are joining one of the most admired companies in the world. Dell is one of the most recognized brands in the world. At Dell, you will di ...
Dell Customer Contact Center Locations:
Dell Customer Contact Center Eastwood City-Libis
Dell Philippines
2nd Floor, 1800 Eastwood Ave. Bldg.
Eastwood City Cyberpark
188E. Rodgriguez Ave.
Bagumbayan, Quezon City
Philippines
Dell Customer Contact Center Makati
Dell Customer Contact Center
27/F Tower 2 RCBC Plaza Tower
Makati City, Philippines
Dell Customer Contact Center Philippines
Dell Recruitment
2/F North Parking Building
SM Mall of Asia Complex
Pasay City, Philippines
Comments: (50)
the best
mahirap ba mag-apply?
The best ang suweldo. Pero good luck sa unrealistic stat.
They love their customer so much because they are loosing big amount sales. You are not allowed to warn the customer even they are saying profanity words and the worst is you are required to callback the customer even they already hang-up.
They said t
Kalokohan ang stat nito at sobrang tanga pa ng mga trainor. Mas marunong pa yung mga tech na tine-train nila. Puro lang basa ang gagawin nyo sa training. Reading session kung baga.
Lakas ng politics d2 at parang teritoryo ng mga dating eTelecare tech at puro pagalingan pero marunong lang naman pag-Dell pc ang hawak wala ng sinabi pag-ibang setup na ang pinag-usapan. Puro theory.
Yung isang kano dyan ng BH ang initial puro lang yabang yun wag kayo maniniwala puro daldal pero walang alam at puro pangako.
where's the contact number?!what's the address for the online application?!you missed putting the important things for dell!!!your website is inefficient!!!
I am only asking for a phone number to call and you don't have it. I do not know where I can have my laptop repaired. Help
Hi
This is Harshit frm India, Workin for DELL Technical Support, & thinking to leave India, but unable to get proper information here on this article. U have provided addresses, but not the Contact Numbers or FAX Numbers, there shuld be atleast a few Con
I am in dire need of your help . I don't know what call center in Manila my dotter have applied Pls make a reply 2 me at mtos@yahoo.com. She left our city January 16, 2006 and now I knoe she needs my help. Please it has been three months since we last tal
ahahahaha pamatay ang metrics namen dito...kaya nu ba to??..hehehe
Dell is a nice company and so far I've heard a lot of good comments. For unrealistic stats, that may be true. However, Decision makers in Dell can only pressure employee so much. If changes needs to be done, like adding more people, I think they'll do it
anga galing
tanong ko lang mga guys, talaga bang nag terminate sila palagi pag hindi mo na meet yung metrics nila?
I'm working with dell right now, okay naman, maluwag at maalaga sa mga empleyado. Metrics medyo pamatay nga, pero kaya naman, promotion mabilis, sweldo hanep basta okay performance mo, 3k-4k boost agad after 6mos. Dell QC kayo para pioneering, me, 2nd bat
guys... apply kayo sa DELL Pasay Site... Masarap magtrabaho sa Dell... ang office super laki dahil the biggest tenant of MOA. starting salary is 19K for those who doesn't have any call center experience. 3K and allowances.
dell is way ok..but they have some tools that are really complicated..
ive been online and ive been looking for contact numbers for dell for my application...how come there's no indication of where i can send the my application o0nline
I'm currently on NCO now, me balak akong magaplay sa Dell in the near future.
Dell Here I Come!!!
all i can say is how they care for their employee care here is equa to how much they care for their customers!
Nothing is unrealistic about Dell's standards for CS/TS. Kaya nga call center agent ka kasi you would need to balance everything.
Lahat ng tao dito may Integrity and they give so much value to Work Ethics kaya you should be very proud of yourself kapag employee ka ng Dell
Masaya dito kasi di tulad ng iba, in house employee ka.
pano pag mass com grad dito.. no cc experience..? do they still accept those? but very fluent in conversational english..?
Ok dito sa tutoo lang. I started as an L1 Tech, batch 1. Resolution Specialist na ko ngayonmaganda ang sahod, mejo hassle ang metrics pero manageable naman.
19k starting pay?
pano ung may more than 1yr experience na? magkano offer?
what is the role of technical support? and what is their job in the call center?
Dell Rocks!I'm not joking as in!we have here ethics so wala d2 ung mga parang asal high school students at walang mayayabang d2!
The best talaga to sana maka pasok ako dito... apply po ako a ty
what's the email address where we can submit our resume?
am an outbound agent for 2yrs already in nco..do they accept those agents that dont have ts or cs experience?...is it difficult to apply?
you indicate dell call center addresses but where are the contact numbers? How can you call this site a callcenterdirectory when you cannot even provide a single contact number?
i just thought DELL is good..i was wrong...only the foundation of the company is good..like what the others are saying- I DONT LIKE DELL ON HOW THEY GAUGE AGENTS' PERFORMANCE..i just finished my contract to Dell and i decided to leave..Ginawa na rin nilan
1 year nako sa dell, papalit palit ang metrics and goals, bloody work. puro asa taas pa ng tax...grabe alis nako
nagtro-troubleshooting k na nga pagbebentahin kpa? yes, may upselling! i decided to leave dell kc gnawa n nilng part ng metrics mo yung pagbebenta.
will this be the right place to have a good career?
i applied for Technical support and they went and put me in TEchnical sales which is not my field at all.their exams are bullshit! there exams as nothing to do with the work ur gonna do in dell!
yep! totoo un na 19k ang basic salary for starters. Pero kpg matanda ka na sa experience mas bongga ang sweldo mo. Pero sa totoo lang.. super hirap makapasok sa Dell. super! Sweldo mo pag pay day laging 5 digits pay! kaso.. malas mo lang kpg na tyempuhan
may phone # ba kyo s dell MOA frontdesk pra pwede magtanong,tnx
may phone # ba kyo s dell MOA frontdesk pra pwede magtanong,tnx
langya....alang silbi website ng dell
I used to be with Dell as a RS...and this company has the best training and payroll.and also with the management, i have nothing against Dell. regarding with the stats, obviously they will push you to do better not only to improve the company's interest b
im very disappointed w/ dell . . kakaresign ko lng . . taas nga ng sweldo . . but u nid to hit "unrealistic stats" csr doing sales? tha'ts b*lsh*t . . im gonna try Apac ..
maganda b talga dyan???
haven't tried yet... maybe in the future.. actually ganyan naman mostly lahat ng mga call center.. it's a bloody job
mahigpit sa background check 2ng dell?baka kasi hindi ako magdeclare ng ibang company e
walang magagawa ang ethics kapag yung mga namomolitika ang mei contact sa ethics.. the company is the best in everything, but taking care and defending their own agents.. sad that they don't gauge your work according to your performance.. walang magaling
Kumakain ng alikabok samin mga agents dito sa Dell... mas mahuhusay mga Dell tech sa eTelecare.
malaki ang sweldo sa dell. laging 5 digits ang sweldo every payday (which occurs every 2nd friday/26x in a year), mataas nga lang ang tax. mabilis ang promotion pag mahusay ka. may salary loan (which you can go up to as high as 150K for L1 level) at EPP
Dell Customer Contact Center record in Call Center Directory
was last updated
2007-05-05
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