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Cybersys

Description:
Cybersys is an International Customer Contact Center based in the National Capital Territory of Delhi, India. With a 250 seat capacity and the ability to deploy over 750 CREs in a day, Cybersys provides integrated customer care solutions through voice, both inbound and outbound, web-based and back office services round the clock to its global customers. Cybersys business model leverages State-of-the-Art technology with skilled English proficient workforce to provide effective customer contact solutions of superior quality at competitive costs.

The Cybersys Contact Center is owned and managed by young third generation entrepreneurs dedicated to provide the complete spectrum of I T enabled services to its global customers. The core team consists of Information Technology, Marketing, Human Resource and Finance professionals with extensive exposure in providing value added, high quality and cost-effective solutions strategically using cutting edge technologies.


INBOUND SERVICES
Cybersys provides inbound teleservices for both the Business to Business and Business to Consumer markets, 24 hours a day and 7days a week.

Inbound callers typically call toll-free numbers to request product or service information; place orders for advertised products or obtain assistance with a previous order or purchase. They can provide toll-free numbers for their clients or use previously established numbers.

OUTBOUND SERVICES
Cybersys provides both Business-to-Consumer and Business-to-Business outbound teleservices. These services consist primarily of lead generation through customer awareness, lead qualification, customer account management, outbound customer service and survey programs.

Traditional Outbound Campaigns include:
- Market Intelligence
- Database Selling
- Direct Mail Follow-up
- Lead Generation \ Qualification \ Management
- Seminar Population
- Product Promotion
- Debt Collection
- Information and Literature Fulfillment
- Appointment Scheduling
- Decision Maker Contacts
- Up Sell/Cross Sell Campaigns
- Surveys
- Customer Satisfaction

Cybersys can show you how to nurture relationships with prospects during the buying cycle and turn those qualified leads into sales. They do this by using customer lists that have been selected to match the demographic profile of your targeted customers. Together with customized lists, they combine state of the art technology and "second to none" Customer Service Representatives to complete the process.


BPO - Order Processing
Cybersys Contact Center provides order processing services 24 x 7. They handle programs of all sizes. Their skilled customer service representatives will handle your customers and prospects with the highest level of customer care. For increased sales opportunities, their CSR's are proficient in cross-selling and up-selling your additional products and services. They can also provide market research at order time as well.

Cybersys custom designed software allows us to provide skills based routing. All calls are recorded for verification and quality control. Cybersys Contact Center can provide real-time credit card processing or provide you with the accurate order information through FTP or email services using their Automatic Order Export Utility.


URL: http://www.cybersysinfotech.com/ (View Site)

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Cybersys Job Opportunities:
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Cybersys Locations:

Cybersys India
CYBERSYS INFOTECH LIMITED

243 Udyog Vihar Phase-IV
Gurgaon - 122 015
INDIA

Tel: +91 124 234 8880
Fax: +91 124 239 8760
U.S.: 1 866 221 8247
1 866 563 5281