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Customer First Services

Description:
Customer First Services Inc (CFS), founded and managed by a group of telecom professionals is a 24/7 quality conscious IT enabled services company. Prior to setting up CFS, the top management had conceptualized and managed the contact center business for Hutchison Max Telecom.

Hutchison Telecom is today one of India's largest mobile operators and a part of the Hutchison Whampoa group (one of Asia's largest conglomerates).

The core business of the company covers areas such as Inbound Customer Care, Outbound Customer Care, Web-based Services, Database Management and Business Process Outsourcing.

INBOUND CUSTOMER CARE
Customer First Services inbound customer care basically provides effective, round the clock voice support to ensure that all our customers get prompt, accurate and personalized attention.

Customer First Services Inbound Services include:
- Queries
- Trouble shooting
- Orders capture
- Advertisement response
- Lead generation
- Technical support

OUTBOUND CUSTOMER CARE
Offered as a seamless extension of your company, their service enables you to market your company's products and gather critical information about your customers. As part of induction, their contact center agents undergo extensive training on telesales and have capabilities, which in combination with technologies like predictive dialing can help your telemarketing campaigns attain impressive results. Knowledge transfer is done seamlessly.

Customer First Services range of services includes:
- Telemarketing
- Market Research and Feed back survey
- Bill Collections
- Customer acquisition and Retention


URL: http://www.customerfirstservices.net/ (View Site)

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Customer First Services Job Opportunities:
Customer First Services has 1 jobs.

Customer First Services Job Openings