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Convocare Systems

Description:
Convocare Systems is an offshore contact center based in the Philippines and has a 250-seat capacity. Their expertise lies in outbound-inbound contact, customer service, business and data processing, technical support, and web services. While their expertise enables us to cost-effectively provide solutions that are aligned with client objectives, their dedicated team is driven towards providing the most efficient and professional services for their clients and we typically lower costs for North American clients by 30%-50%.

Convocare Systems offers the following solutions:

Sales & Order Taking

* Inbound customer acquisition
* Order taking
* Charitable donation processing
* Lead generation
* Appointment setting
* Market research
* Customer win-back and sales recovery programs

Customer Care

* Account activation and maintenance
* Disputes handling
* Product inquiries
* Returns
* Reservations
* Billing concerns
* Technical trouble-shooting
* Repair dispatch
* Order status
* Service activation, renewal and support

Outbound Telemarketing & Lead Generation

* B2B lead generation
* Up-sell
* Cross-sell programs
* Market surveys for all industries
* Appointment setting
* Collections of receivables

Customized Financial & Logistics Support

* Supply chain management
* Shipment track and trace
* Claims processing
* Freight pricing
* Billing
* Collecting

Back Office Processing

* Voice transcription
* Data entry

Web Services

* Design services
* Database creation
* Web chat
* Email response

Technical Support & Helpdesk

* Level 1 technical support
* Troubleshooting for products


URL: http://www.convocaresystems.com/ (View Site)

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Convocare Systems Job Opportunities:
Convocare Systems has 1 jobs.

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