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Contactopia

Description:
Contactopia specializes in leasing their contact center premises, technology, work force & operational expertise to your Business. By doing so, Contactopia professionally & cost effectively manage all Contact Center-based Corporate communication channels between your Business, your Business partners and your Customers.

Contactopia's budget Contact Center services include support for these Corporate communication channels:

- Phone
- Fax
- Email
- Postal mail
- Web-chat
- Mobile Messaging
- Web Management

Through these communication channels Contactopia undertakes a range of activities such as Customer Support, Answering Service, Lead Generations, Customer Satisfaction Indexing, Market Research, Third Party Assessments, Database Management, Fax & Email broadcasts, Direct Mail campaigns etc.

Operating out from SAIF-Zone, Contactopia capitalizes on the region's abundant supply of professional and multi-lingual work force. This is further complimented by the country's world-class infrastructure and its overall drive for quality. From here Contactopia serve as your Contact Center, giving you a virtual presence in the local, regional and international market.

Contactopia is geared for all your Contact Center-based Corporate communication needs, for all regions, managed centrally from its UAE operations - a complete transparent geographical, language and knowledge process to your customer. Collectively, these services are made possible through our significant investment in quality work force, cutting edge technology from Avaya & HP and benchmarked processes.

For every assignment, Contactopia starts with a concerted understanding of your business model and the project requirement. This is followed by a unique customization of all aspects of the Contact Center competencies. Prior to service delivery, they perform a thorough quality and integrity test on the design and configuration of the hired services. Once successfully tested, the service is delivered to you on or before schedule - guaranteed. Regardless of the magnitude of your requirement, every assignment is performed with the same keen sense of excellence and attention - bound by a Service Level Agreement (SLA) and routinely reflected in the daily, weekly, monthly and end-of-project report.

And for those rare yet not too uncommon scenarios when you are faced with an absolute urgent need, Contactopia maintains a sufficient level of spare resources - enabling us to implement even the most technically complex requirement at a fraction of the usual time-frame (perhaps you'd find yourself in need of a Saudi Arabia based Toll-free number activated and answered on your behalf...all within a few hours of your order!


URL: http://www.contactopia.ae/ (View Site)

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Contactopia Job Opportunities:
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Contactopia Locations:

Contactopia United Arab Emirates
Contactopia

Suite 57, Building X1, SAIF-Zone
P.O.Box 9292, Sharjah
United Arab Emirates

Phone: +1 208 247 0104
+971 6 55 REACH (73224)

Fax: +1 208 247 0104
+971 6 557 3223