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Contactcenter.com

Contactcenter.com

Description:
ContactCenter.com is an offshore contact center staff leasing provider with operations in North America and Asia-Pacific. As an innovator in the contact center staffing industry, they create a successful balance between American management principles, sophisticated contact center technology, dedicated Filipino call center agents, and simplified pricing.

Leveraging the latest in contact center equipment for customer services, ContactCenter.com provides the dedicated leased-staff, Nexinteractive Technology Telephone Dialing Solutions, and Groopz Live Chat Software to let you monitor and promptly communicate to your company’s online prospects in real-time

Today's internet brings a 24/7 market place. Competitive online operations require proactive customer interaction when the customer is visiting your site. Once a customer has gone to a competitor, chances are you will never see them again.


- Live Customer Assistance
Our contact center software has an enabled feature that can select the right agent to be paged based on various factors (i.e. staff’s availability, expertise, number of customers currently assisting, and etc.)

- Proactively Contact Site Visitors
You can monitor whenever there is a visitor on your site so you can promptly offer a digital business handshake to your company’s online prospects.

- Path Records
Path taken by the visitors through your site can be tracked and recorded, which gives precious insight about your customer's needs and wants.

- Push Content to Visitors
Any web-accessible content i.e. text, music, images, videos, documents, applications, files or full HTML pages, can be easily pushed to the client.

- Leave a Message
Online visitors can leave an e-mail message in any case, if there is no operator available onsite.

- Personal Transcripts Access
Each dedicated staff can easily review his/her chat transcripts for easy recall of customer’s profile and engagement.

- Permanent Profile Storage
User’s profile can be stored by integrating our contact center software seamlessly with virtually any database application available, or if you do not have any database application the data will be stored internally.

- Call Transfer
Any discussion is transferable to your other onsite leased staff especially when there is a need for the expertise of certain leased-person.

- Referral Information
The URL of the last page visited is accessible to your leased employee before he hits the software enabled site which helps him finds where web traffic is coming from.


- Secure Chat
An internal encryption algorithm scrambles each Groopz message


- Real-time Live Chat Monitoring
You can monitor any of your leased agent anytime. This is helpful in ensuring better quality sales exchange especially during training period.

- Frequently Used Responses
You can input template for ready responses to supplement personal replies and streamline handling multiple customers simultaneously.

- Multiple Servers Monitoring
Several sites can be monitored simultaneously by a single dedicated staff.

- Call Recording
Whether your call center needs to Record customer calls, conduct Conferencing and Third Party Verifications (TPV), or Monitor and Report on agent activity, we offer On-Demand solutions adding these capabilities to any business.

- Interactive Voice Response /IVR Phone Menu
You can utilize our sophisticated and easily customizable IVR (Interactive Voice Response) solution and automated phone menu speech solutions quickly, reliably, and securely.

URL: http://www.contactcenter.com/index.html (View Site)

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