Call Center Directory

Call Center Directory > Call Center Companies > Contact Center Institute Las Americas

Contact Center Institute Las Americas

Description:
The Contact Center Institute, located in Parque Cibernetico Santo Domingo (PCSD), is a pioneer in the contact center and service industries here in the country and around the world. CCI provides training, recruiting and consulting for the top contact centers and companies in the DR with support from the Secretary of State and other government agencies.

Contact Center Institute is your guide to the unexplored wealth of talent that will secure your spot now and in the future of a highly competitive bilingual market. Graduates they've trained walk away not only speaking excellent English but they also receive the soft skills to implement all of your projects with success. CCI delivers you with experienced team consultants that help you build a high performance contact center.

The Contact Center Institute Las Americas specializes in providing world-class training to individuals seeking to become job ready. They do this by engaging our students in a manner that keeps them interested and enthusiastic about the skills they are acquiring. By employing adult learning principles and utilizing real world experiences their graduates obtain the necessary skills to be successful in related fields.

Let them focus on their core competency and allow them to provide you the human capital necessary to make customer related and retention efforts a breeze.

Available Courses:
• Agent Skills Training. 2 weeks (80 hours) of enhanced customer service and sales skills training.
• Short Courses. A range of two to five day courses (hours may vary) focusing on:
- Supervisory skills
- Enhanced communication
- Consultative selling techniques
- Quality assurance methodologies and skills
- Soft and hard collections
- Workforce management
- Formal Sales Training
- Debt Collection
- Contact Center IT Management
- Telemarketing compliance and much more
• Customized Training. Courses can be customized based upon your business' requirements.


URL: http://www.ccidr.com/ (View Site)

Hits: 1106

Rating: 0.00 (Rate Contact Center Institute Las Americas Site | View Comments)

Contact Center Institute Las Americas Job Opportunities:
Contact Center Institute Las Americas has 0 jobs.



Contact Center Institute Las Americas Locations:

Others |