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Channel Strategy

Description:
Channel Strategy is a full service marketing team specialising in direct live contact. With four dedicated business units focused on market research, business to business marketing, business to consumer marketing, and inbound call handling. Channel Strategy's aim is to deliver excellence maximising client ROI.

What sets Channel Strategy apart and makes them unique is their can-do attitude with sound clarity around what is achievable and realistic.

Acknowledged specialists in Call Centre and Telephone Answering Services since 1993. Providing simple, high quality, cost effective solutions however large or small your requirement, with a choice of standard hours for phone cover of 8.00am – 8.00pm and 24 hours a day, 7 days a week.

Call Centre - 24-7 live operation, outsourcing, media response, order taking, high and low volume campaigns, web based data capture, VPN linking, IVR integration.

Contact Centre - Mortgage & loan enquiries and applications, claims lines, customer service, product advice & support, help desk, information lines.

Telephone Answering – Personalised greeting, professional receptionists, reception service, multi site cover, call ‘patching' to individual staff members, message taking, diary booking, stockist location, instant messaging.

Virtual Office – Simple, cost effective, easy set up, personalised telephone answering, message taking, fax to email and business addresses. Fast messaging by sms and email.

Media Response – PR response lines, product support, product recall, advertising response, charity donation lines, brochure requests, competition lines.

Order Entry – Mail order, credit card processing, PSP integration, charity donation lines and fulfilment.

24-7 Help Desk & Callouts – Rota management, escalation procedures, disaster recovery. Specialists to the refrigeration, lift and escalator, security, facilities management and I.T. industries.

Automated Call Handling – IVR system, voicemail, and live call centre integration, data capture, transcription, multilingual. Ideal for brochure requests, donation lines, competition lines, voting and destination routing.

Whether your requirement is to outsource all calls, overflow or out-of-hours calls. Whether you require them to handle general enquiries into your business, credit card orders or 24 hour support calls. Whether the volume is just a few calls per month or many thousands.

Totally Inbounds ' well-spoken and friendly Customer Contact Centre Operators know that your company's image is paramount. It's an often-used saying but first impressions really do count. Operators receive ongoing training at all levels and fully understand that looking after your callers is how they look after you.



URL: http://www.totallyinbound.co.uk/ (View Site)

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Channel Strategy Job Opportunities:
Channel Strategy has 0 jobs.



Channel Strategy Locations:

Channel Strategy UK
Totally Inbound
European Communication Centre
Vicarage Farm Road
Peterborough
PE1 5TX
UK

Phone: 0845 117 7000