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Centratel

Centratel

Description:
Centratel LLC provides exclusive-quality 24/7/365 telephone answering service to all 50 states. The company is owned by Sam Carpenter and Sam Kirkaldie. Founded in 1984 by Carpenter, administrative offices and operational headquarters are located in Bend, Oregon.

The company serves a select group of client categories. Ownership's primary attention/emphasis is placed on the people who actually handle the calls: Telephone Service Representatives (TSRs). Driven by a systematic, intensely managed set of documented protocols/guidelines and with additional independent departments dedicated exclusively to quality control and customer services, ownership and staff's singled-minded focus is to "do whatever is necessary to maintain the position as the highest quality telephone answering service in the United States."

Measured TSR error rates from September through November 2005 were one error per 8,800+ message transactions, far exceeding industry averages. Customer attrition rates are substantially below industry standards. TSR compensation and client service rates are higher than industry averages.

Nearly 100% of new answering clients come to Centratel from other telephone answering services where service quality was a problem.



URL: http://www.centratel.com/ (View Site)

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Centratel Job Opportunities:
Centratel has 0 jobs.



Centratel Locations:

Centratel Oregon |



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