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Callzilla™

Callzilla™

Description:
Callzilla™ was born out of the thirst to build a truly client and customer-centric contact center, agile in its decision making, quick to implement solutions, and able to leverage experience as near-shore industry leading solution providers to on-shore organizations, linked by an on-net state of the art Internet Protocol network, boasting an off-shore cost structure. Two telecommunications executives with contrasting yet complimentary backgrounds built an action plan around the growing demand for high-quality outsourced contact center solutions.

In 2005, Neal Topf and Andrés Otero shared a vision for the contact center industry: leveraging the demand in the United States and Europe for top quality, low priced customer service, sales, lead generation, telemarketing, helpdesk, technical support and front and back-office processing with the vast experience of a set of strategically selected near-shore contact centers.

And Callzilla™ was thus born…providing organizations with a top-tiered contact center solutions provider, that above all, facilitates and enhances inbound and outbound communications with customers and clients in Spanish and English. Most importantly, with the growing emergence of Hispanic markets (and these are multiple, very diverse markets), Callzilla™ is filling the vacuum with solutions tailor-made to the demanding tele-services and interactive communications strategies that these markets require.


Continue to make history with Callzilla™. If your organization needs state of the art strategies and Internet Protocol technology to maximize communications with its Spanish and English speaking customer and potential customer base, become a chapter in Callzilla’s™ success story as the best-in-class leader of inbound and outbound customer-centric tele-solutions.

Callzilla´s™ Customer Care & Customer Service practice extends to inbound and outbound telephone calls, inbound and outbound email messaging, interactive web-based communications, Short Message Service (SMS) cell phone text messaging, and fax. Utilizing proprietary state-of-the-art Voice over the Internet (VoIP) telecommunications platforms and web-based contact center infrastructure, we harness the power of technology to increase the number of avenues and the quality of these avenues your customers have to communicate with you and your customer with you.

Callzilla´s™ live agents are equipped to take inbound calls generated from your television, radio, print, or outdoor advertisement, catalog, web banner, blog, podcast, email, interactive communication. The exclusive purpose of these calls can be to sell, or depending on your organization’s requirements, to generate a database of names and contact information of potential leads to be subsequently contacted.

Callzilla™ Direct Response Practice fills the void. While many incumbent call centers promise to provide live agent service to their direct response clients, Callzilla™ is the only contact center that can truly provide high quality customer-focused, results-driven service in Spanish and English over twenty-four hours a day, seven days a week. Our clients know that when they opt for preempt able rotating media schedules, they can depend on our live agents for round-the-clock service and guaranteed coverage of all incoming calls and communications.

Callzilla´s™ near-shore centers are well equipped to provide the full range of BPO services in English or Spanish, including but never limited to legal and medical transcriptions, invoicing, payment processing and collections, and any other service performed by people seated in cubicles with high-speed internet-linked computers that boast the latest audio-visual software programming. Callzilla´s™ centers are located either within the Eastern Standard Time (EST) zone or within time zones that are only a 2 or 3 hours difference from EST.

URL: http://www.callzilla.net/ (View Site)

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Callzilla™ Job Opportunities:
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Callzilla™ Locations:

Callzilla™ Florida |



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