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CallDesk

Description:
CallDesk provides Contact Center services to companies in the Automotive, Food, Financial, Hospitality, and Retail industries.

CallDesk's “Virtual Contact Center” solutions help companies reduce costs and increase efficiency. They help companies improve efficiency by unifying customer communications from phone, VOIP, voicemail, email and web channels into one routing, queuing and tracking system.

Call Desk’s Virtual Contact Center clients have the option of using their own customer service agents, or taking advantage of Call Desk’s customer service professionals.

CallDesk augments its existing call center with home based customer service professionals based throughout USA and Canada. Using home-based customer service professionals allows us to hire the best qualified professionals to service their clients.

Call Desk offers the following services:

Sales – Inbound sales for Travel companies, Catalogs and retail websites.

Customer care services – Inbound and outbound customer service support

Order processing – payment processing and product support

Customer surveys – Inbound and outbound surveying and results reporting

Reservation management – tracking and management of reservations and inventory status for events, tickets, restaurants, contests, and more.

Overflow call handling - during peak periods and after hours

Event management – Special events, RSVPs, seminar registrations, confirmation calls, letters and registration packet fulfillment

Customer profile enrollment – Data entry and inbound voice for program enrollment, registrations, surveys, demographic and lifestyle profiles

Back Office Processing – Remote Bookkeeping, Data Entry, Transcription, Online Research, etc.


URL: http://www.calldesk.com/ (View Site)

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CallDesk Job Opportunities:
CallDesk has 0 jobs.



CallDesk Locations:

United States |