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Buzz Contact Centre Solutions

Description:
Founded in early 2002, Buzz was the very first Contact Centre in the Middle East to provide such a range and depth of outsourced solutions.

In this short space of time, the vision, dedication and hard work of our team and the quality of technology and methodology they utilize, have made them a benchmark for contact centers in the region; and have resulted in a portfolio that includes some of the most prestigious clients in the region.

Buzz was the first UAE Contact Centre to purchase Avaya's Voice over IP extension module.

Buzz caters for all Contact Processes: telephone calls (agent, or IVR machine-based, e-mail services, fax services and web-integrated communications. Buzz engages four full-time call quality auditors, who evaluate calls perpetually and coach agents when skills require improvement.


Buzz Contact Centre Solutions’ is 100% BPO focused and has enabled them to re-engineer processes and also provide value-added services to their clients. These services vary from simple (customization of processes in keeping with the client's requirements, knowledge management) to complex (using technology to enable enhanced performance on metrics, and reporting tools.

In addition to this, Buzz Contact Centre Solutions’ 'Centers of Excellence' including Transitioning and Project Management and its 'Development Team' enable a solid platform for sharing best practices. This has helped the company in providing significant cost savings, improved productivity and quality levels and other value added services to its clients.

Buzz Contact Centre Solutions ensures exceptional client experience through its core competencies, domain expertise, capabilities and service channels.


URL: http://www.buzz.ae/ (View Site)

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Buzz Contact Centre Solutions Job Opportunities:
Buzz Contact Centre Solutions has 0 jobs.



Buzz Contact Centre Solutions Locations:

Buzz Contact Centre Solutions United Arab Emirates
Buzz Contact Centre Solutions
Addiyar Building
Sheikh Zayed Road
P.O. Box 2923
Dubai, U.A.E

Phone: +9714 3160123
Fax: +9714 3431040