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BPA

Description:
BPA is a specialists in the development of Call and Customer Contact Quality. BPA has a unique approach to the development of Call Quality-Customer Service and the maximization of Sales opportunities. Their programmes and approaches to development are based on extensive research undertaken since 1988.

What makes BPA unique is that they are the only company to offer truly objective measurement of soft skills. Many companies produce reports or provide feedback from Customers telling you that your Agents are friendly and professional, but how to you define this, how can you act on this information?

Your idea of friendly may be very different from your Agents' or Customers'.

They at BPA have broken down these subjective terms into objective measures that are either achieved or not achieved with no grey area in between.

BPA produce data that is both objective and actionable

From their research they have also developed unique approaches to Research, Training, Coaching and Call Monitoring, Customer Satisfaction Surveys, Agent Evaluation Software and Consultancy.

BPA has worked in Call Centres all over the World in many different languages, providing the same high level of service regardless of locality.

This Combination of Multi Lingual research along with common standards has enabled BPA to achieve tangible results for their clients on a worldwide basis.


URL: http://www.bpaworldwide.com/ (View Site)

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BPA Job Opportunities:
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BPA Locations:

BPA New York
BPA
Cedarhurst Center, Suite 204
445 Central Avenue
Cedarhurst
New York 11516
USA

Telephone: +1 516 295 3620
Facsimile: +1 516 295 4752


BPA UK
BPA
114-116 High Street
Honiton
Devon
EX14 1JP

Phone: +44 (0) 1404 44004
Fax: +44 (0) 1404 47210