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B-Connect

Description:
Founded in 1995 B-Connect is part of Grupo CIE, Mexico's largest entertainment company. With annual revenues of USD$41 million, they are the leading provider of tailored contact center outsourcing serving the financial, telecomm, and consumer industries.

Their headquarters are located in Mexico City, at the center of all financial and corporate activities in Mexico. B-Connect has three top of the class contact centers, with the infrastructure and technology necessary to support their clients' operations. They have deployed a modern telecommunications network that allows them to serve US based clients from Mexico in a seamless way.

A Team and Technology at Your Service
* Over 2,600 seats available at their advanced contact centers in Mexico City and Torreon
* More than 3.6 million calls handled monthly
* 3,500 skilled employees and bilingual personnel ready to meet your needs
* Less than 2% turnover in customer care programs due to our competency screening process
* Information security assurance procedures including: restricted badge/biometric access to key areas, physical check points and logical systems security

B-connect is an expert provider of integrated contact center solutions, working closely with our clients to develop custom solutions designed to meet their unique contact center needs. They look to generate value for their customers at each contact point we have with their end users regardless of the channel used.

B-Connect company can help you reduce your operations costs by up to 40% while improving your customer service, so you can focus on your core competencies making your business more efficient and profitable.

They provide high-quality, nearshore contact center outsourcing solutions at a competitive cost, for clients within the financial, telecomm and consumer goods industries. At B-Connect they work with world class companies providing them with a variety of solutions focused on customer care, help desk, telemarketing, verification and survey application in Spanish and English.


URL: http://www.b-connect.com.mx/ (View Site)

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B-Connect Locations:

Others | United States |