Call Center Directory

Call Center Directory > Call Center Companies > Anserve America

Anserve America

Description:
Anserve America was founded in 1969 and has been owned and managed by the Ward family since inception. Anserve provides state-of-the-art telephone answering, order taking, voice mail, paging, appointments, Internet and other communication services to medical, commercial, and governmental customers--80% within New Jersey and the balance throughout the United States and overseas.

The company is now the largest answering service in New Jersey. It provides service 24/7, has 20 operator and management stations, handles 19,000 calls daily and employs 50 highly-trained, including bilingual, staff operators and twelve additional staff in management and support positions. The company runs a tightly-organized, military-style, daily three-shift operation with two professional shift managers on every shift to assure accountability and continuity of service. Anserve has recently invested in the latest telecommuting equipment which allows ten select managers and operators to work from home when needed to fill in for sickness or weather-related absence, further assuring full staffing.

Anserve America prides itself on being “ahead of the curve” technically. Anserve pioneered the use of automated faxing and e-mailing of messages to customers and Internet interface and marketing. The company is fully computerized and uses the fully digital Startel 5700 call handling and data storage systems and the newest Dell personal computers using the Microsoft XP operating system. This recently installed digital system provides outstanding voice quality and faster call handling. Appointments and reservation services are provided in “real time” through jointly accessed web pages which include proprietary resident software. Expanded data transmission and storage capacity through seven company-owned T-1’s allows for written message and data retrieval for up to 90 days. All conversations are recorded and stored for 2 ½ years for customer protection.

Anserve also provides instant “always on” interface with customers web sites to facilitate message posting, information exchange and product “shopping” assistance. The company provides advanced stand alone and integrated voice mail services based on the Startel VoiceNet system. Power failure backup is provided by Anserve’s own natural gas powered generator which provides power for an unlimited period to all communications equipment, computers, lighting, and air conditioning unit.

Anserve went from a regional to national answering service in 1996 with the launch of its Anserve America and anserve.com web site. The site is now ranked as one of the most innovative, highly-trafficked small business sites on the Internet, drawing over 25,000 visitors monthly to review the latest telephone answering service information, pricing and products.

Anserve currently handles over 800 medical practices, including 1,500 doctors and 15 hospitals with over 2,000 staff physicians and 400 business customers.


URL: http://www.anserve.com/ (View Site)

Hits: 1051

Rating: 0.00 (Rate Anserve America Site | View Comments)

Anserve America Job Opportunities:
Anserve America has 0 jobs.



Anserve America Locations:

Anserve America New Jersey
1250 Route 23 North
Butler, NJ 07405
USA

Phone: 800.980.9770