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Call Center Articles

197 articles found.

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Are you scaring away potential customers? (2005-11-10)

Since the launch of showtheplanet.com we have been regularly inundated by sales pitches from Internet and technology firms from all over the globe. We would think it a positive thing - since the wor ...

How To Use The Telephone To Find The Right Person And Make The Sale (2005-11-10)

The telephone is probably the most personal and powerful selling tool ever invented. You can reach almost anyone anywhere in the world in a matter of seconds. You can be helpful, personable, and im ...

10 Uncommon Ways To Increase Your Sales! (2005-11-10)

1. Most people like surprises because it's a change of pace from their routine. Tell your prospects that they'll get a surprise free bonus for ordering. 2. Most people want life to be easier. Giv ...

The Moral of the Story is...Use Stories to Sell (2005-11-10)

Every story has an emotional response to elicit. When campers are sitting around a fire in the dark woods, they tell stories that generate fear and excitement; stories about psychotic killers with ...

Overcome Objections and Close the Sale (2005-11-10)

Unfortunately, the first two orders many new salespeople receive are “get out and stay out!” It is human nature for your prospect to procrastinate when asked to make a decision involving m ...

The Art of Cold Calling (2005-11-10)

What ingredients go into a successful cold calling campaign? A program that most people need or want, a good script, a lot of leads, and a great attitude! But where do you get these things and h ...

Telephone Selling Tips (2005-11-10)

The telephone is still one of the top ways to sell. You can pick up a phone, reach just about anyone in the world, and get a very sincere conversation going. This ability to use the phone to go a ...

Resistance - How to Handle It (2005-11-09)

Do you ever meet with resistance from other people - I bet you do! It might be a customer, a colleague, a member of your team or even someone in your personal life. Dealing with resistance or objec ...

7 Tips for an Organized Sales Person (2005-11-09)

1. Keep a list of your biggest prospects on a spreadsheet. Develop a system for following up with each one. Keep track of where you are in the follow-up system with each prospect. 2. List your cust ...

Being The Best – What Does It Take? (2005-11-09)

As I read an article from a Continental Airlines Magazine (The Technovangelist, by Kevin Markey) about Philips Components which is the worlds largest supplier of drives, subassemblies and components f ...

Magic Of Getting People To Buy By Playing With Their Mind (2005-11-09)

What if you can understand and control your customer’s mind? What if you can influence, persuade and motivate your customers to buy from you? Well, I’m not talking about a magic trick o ...

Assumptions – The Hidden Sales Killer (2005-11-09)

Assumptions can kill a sale. In my sales training workshops, I frequently discuss the importance of not making assumptions about a person before, during, or after the sales process. Participants frequ ...

Why Should I Buy From You? (2005-11-09)

Virtually every person who enters your business has this question in their mind. To truly maximize your revenues you need give people a reason to buy from you versus a competitor. This article will ex ...

Achieving Sales Empowerment. Arming your sales people to realize success (2005-11-08)

Did you know that the typical enterprise sales executive spends only about 30% of their time in sales related activities ? Or that up to 80% of the leads generated by marketing are never acted upon by ...

10 Proven Tips to Land the Sales Job You Really Want (2005-11-08)

I see the job situation gradually improving. Companies are hiring, because executives in many industries are optimistic. They are also more willing than ever before to let go of underperformers and lo ...

The Sales Rep / Sales Manager Relationship (2005-11-08)

Where else can a person out earn his boss, or even his boss's boss? That situation alone, as you can imagine, can be unmanageable.Have you ever worked with wonderful sales managers as well as manager ...

17 Ways To "Retool" For Successful 21st Century Selling (2005-11-08)

Excerpted From How Winners Sell: 21 Proven Strategies To Outsell Your Competition and Win The Big Sale 1. Make a business-oriented portal your home page. Set aside twenty minutes each morning to sc ...

How to Hire Great Salesreps (2005-11-08)

During the economic downturn of the past two years, numbers of sales executives flushed their least effective salespeople from their teams. In some industries, things are presently looking up. Man ...

How to Outsell a Competitor Who Slashes Their Price to Win (2005-11-08)

A number of my subscribers and clients have come back to me with a question: I'm the Goliath. How do I compete against the smaller, more agile David out there who drastically discounts to win business ...

Eliminating Objections (2005-11-08)

Objections are trouble - pure and simple! And anyone who tells you to embrace them because it means you're one step closer to the sale is living in the past. Customers who have an objection about ...





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