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Call Center Articles
254 articles found.
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Importance of Job Fair for a Company
One of the issues among call center operators or any other company is the availability of qualified personnel for their vacant positions. As of 2011, there are ...
The call center setting here in the Philippines is very different from US based call centers – Filipino call center agents work nights due to the time difference since most call centers in the country ...
I had worked as a call center agent for about 5 years and had been part of both customer service and technical support programs. While some say that the scripting or choice of words used in customer s ...
Have you ever stopped to think if what you're saying in English meant any sense to people who speak English as their native language like, oh, the Americans? The reason why I ask is because I remember ...
The Business Process Outsourcing industry in the Philippines is continuously growing. The Philippine BPO ...
The advent of the Information Age, along with advancements in technology, brought information and connectivity even more available to us humans. In fact, we can access information and connect with any ...
Different people have differing views about the call center industry and the people who work there. Even the industry practitioners themselves have conflicting views about their job, organization and ...
Lead generation is a call center service that is offered by a number of top outsourcing and call center firm like call center. I ...
Metrics are part of the call center life. It’s clearly stated in your contract as a call center representative to make sure that such metrics are met. Failure to do so can subject you to undergo perfo ...
The culture in the call center is quite different compared to the usual 9-to-5 day jobs. People have this genuine and bountiful love for fun and camaraderie. Since people pretty much have to endure th ...
What is CSAT?
If you’re working or had worked in a call center, then you may have already encountered CSAT or customer satisfaction. It is part of the key performance indicators or KPIs required of a ...
Ever since the call center and business process outsourcing industries have invaded the Philippines, working at night has become a lifestyle for many Filipinos. In order to fill the time difference be ...
The call center industry made a huge impact on the Philippines’ employment make up. Since most BPO companies cater to clients based in the United States, it follows that they operate at night; and bei ...
Are you a stay-at-home mom who wants to earn extra cash? Or are you might in between jobs and you want to be more productive just by staying home? There is a call center boom in the country and you ca ...
The call center industry is a booming industry. You will now find call centers that offer a wide range of services like banking, collections, lead generation, customer service, appointment setting, or ...
If you are working as a call center agent, chances are you have experienced receiving calls from angry or irate customers. Receiving complaints from angry customers is not far fetched especially if yo ...
Closing a sale is difficult; it is doubly difficult while doing it over the phone. Call center agents who do telesales may have encountered a lot of rejections while doing a sales pitch.
Every one ...
In recent years, call centers have been very instrumental in providing product support services and straightforward information to consumers as well as administering network operation for telemarketin ...
CALL me nuts but I'm beginning to regret my decision when I accepted a promotion.
You see, about six months ago, I was promoted from agent to TL (team leader) of a team of outbound agents. The firs ...
TINA, 27, works as a call center agent in one of the offices in Ortigas. Like her colleagues, she is articulate, highly attentive to details and very resourceful. But there is one thing her superiors ...
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