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Center Directory > Articles
Call Center Articles
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In the call center industry, customer service is the most common service provided by the agents. Customer service essentially pertains to the provision of all types of service to clients of another c ...
A company nurse generally refers to the nurse employed by a company who is exclusively available to provide nursing and health care services to employees or workers who might have accidentally injure ...
The two contenders for offshore outsourcing are India and the Philippines. While both countries have their own current niches in the type of business processes that are outsourced, the Philippines ...
The success of any organization relies mainly on its human resources. Hence, maintaining healthy employee relations is vital to maintain productivity, focus and the satisfaction of the people working ...
A signing bonus is an amount of money paid by an employer to a newly hired employee as bonus or incentive for joining that company. This is usually given as a token of appreciation to the employee, wh ...
Product training is critical in the call center industry because agents should be knowledgeable about the products or services that they offer before acting in behalf of the accounts or the company wh ...
The Call center industry is one of the biggest employers of Filipinos today especially for young college graduates. In some cases, a college degree may not even be necessary. What is important is th ...
Everybody obviously wants to be promoted, because promotion translates to higher pay, higher position, better benefits, greater stability and even greater financial independence. In the call center i ...
One of the most rewarding and challenging works is sales. Being a sale representative requires certain skills in order to be an effective one. In most cases, the salary of sales people are meager. ...
Outsourcing is a process wherein an organization enters into a contract with another business organization to operate and manage a portion of its business operations or process. This strategy had bee ...
Back pay generally pertains to the disparity between the salary received or paid to the employee and the amount the same employee should have been paid. This normally happens when the employee resign ...
Legal process outsourcing is the procedure by which a law firm allows other legal experts to intervene in a particular case by hiring them. Firms usually seek the help of these people who work outsid ...
After passing the interviews in one's job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examin ...
An organization pertains to two or more people working together towards the attainment of a shared objective. The organization of people is critical to systematically assemble and put in order the var ...
As its name implies, a call or the remote communication is the main service provided by a call center company. And in as much as the quality of company is measured on the quality of its service or pr ...
One of the most important critical services that are often outsourced in contact centers is the marketing and sales functions of the company. In the call center industry, this is usually referred to a ...
Korean Call Center
Unlike the common conception of a call center that offers customer service assistance, technical service assistance or sales and marketing assistance, a Korean Call center refers ...
Hazard pays pertain to compensation given to employees because of the risky nature of one’s job. For instance, firemen and miners are usually given hazard pays because the execution of their jobs ent ...
In any form of organization, the manager plays a central role to its success precisely because the manager is primarily engaged in implementing methods for achieving the objectives efficiently and eff ...
What is back pay? I have thought really hard before I started writing and just trying to grasp the entire meaning of it. I have been in the BPO industry for quite some time now yet personally, I have ...
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