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Center Directory > Articles
Call Center Articles
197 articles found.
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In recent years, call centers have been very instrumental in providing product support services and straightforward information to consumers as well as administering network operation for telemarketin ...
CALL me nuts but I'm beginning to regret my decision when I accepted a promotion.
You see, about six months ago, I was promoted from agent to TL (team leader) of a team of outbound agents. The firs ...
TINA, 27, works as a call center agent in one of the offices in Ortigas. Like her colleagues, she is articulate, highly attentive to details and very resourceful. But there is one thing her superiors ...
THEY'RE like vampires that suck blood from their victims - rendering their preys defenseless, tired, weary, and close to the grave. There are many vampires in the workplace - ever ready to strike at y ...
IF call centers are allegedly being used by loan and financing companies and credit providers to get a wider range on consumers, it is ironic that call center workers themselves are now among the prim ...
WANNA be the crush ng bayan? Then start taking care of your face! All that flak might be getting from work plus an unhealthy lifestyle equals wrinkles, saggy bags and pimples. These will definitely ma ...
For some people it would be hard to understand how someone who earns so much money, has a lot of disposable income, could wind up neck-deep in debt. But it happens, and it happens all the time. The ...
WITH the mushrooming of tambayan around the Metro, you get dizzy finding a cool and nice place where you can just chillax and enjoy after the punishing shift.
We recommend three resto-bars that mor ...
CHILL Out. A sweeter way of saying to quiet down after a day of an extreme emotional disturbance or agitation. Chill out has evolved from a street slang to a musical genre that refers to mellow, low t ...
CALLS, clients, customers, quotas. These spell stress and tension for a call center professional. That's why most employees in call centers look forward to a day of quiet and relaxation. Good thing a ...
YOU'RE tired and sleepy after your shift and all you want to do next is - as the thousands of people who rely on public transport do - to hop into that air-conditioned bus that will take you home. But ...
I used to be a shy, lonely, introverted person until I found work as an agent in one of the top 10 call centers in Makati. Although my first two months in the center were horrible and frightening that ...
I don't work in a call center but my husband, Jester,does.
We married young and the union produced a lovely boy, now two. Although he was not able to finish college because of responsibility toward ...
There have been so much hype and quibbles about the emerging new industry in the Philippines called Call Center Industry (CCI), most specifically Business Process Outsourcing (BPO). The Internet is ca ...
With every ring comes a muted prayer: ‘Let this not be an irate caller.’
AT least that's how I think every time I'd hit auto in.
Whoever said that in life - one should expect the unexpected - kn ...
‘Why would I want a promotion if I could earn as much as my TL or sup, sometimes even more?’
WHO doesn't want a promotion? Who doesn't want recognition for a job well done? Of course, nobody wants ...
WHENEVER we think of the BPO (Business Process Outsourcing) industry, our thoughts conjure images of 1000seater call floors located in the plush business districts of Makati or Ortigas and sometimes, ...
What’s your ultimate comfort food? This is the question we asked the more than 200 call center professionals to know what food they turn to to ease stress and pressure in the work-place. The answer? Y ...
He shared both of his names with the other contestants - viewer favorites David Archuleta and Kristy Lee Cook - which was probably why the name David Cook didn't ring a loud bell during American Idol. ...
IT was an interview like no other. I was thinking of applying to Teleperformance for a week now. But before I did and to make sure I would get the job, I practiced applying to other contact centers t ...
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